Jimmy John’s

The last time I ordered from here they never delivered my order. Thought I’d give it another try as its been months since then… Today it took 35 minutes to get my delivery. I could walk there and back in 35 minutes. So much for «freaky fast»

I am a fan of Jimmy Johns as a whole. This store is one of the worst I have ever encountered. I placed my order online. It was less than ideal conditions for driving admittedly, however, I called at the 50 min waiting mark and was told the driver was on the way. Yes that’s right I said 50 minutes and I had to make the call. I patiently waited another 25 minutes without anything. At this point I called back and spoke to a manager. I was met with a rude attitude and was actually told I was being rude, because I was questioning why I never received a call. I was told that the driver had left the shop 45 minutes earlier with 4 orders in front of mine. At the point of my call there were still 2 orders in front of mine. With simple math that would have taken 2 hours for me to get a sandwich delivered. I will not be returning to this location and would strongly suggest you stay away as well. They are slow, rude and not accommodating.

Great for walk-​in, but very disappointing delivery. Told me a driver was there and ready, but they couldn’t make the 1-​mile drive in less than 20 minutes.
Always a good sandwich though!

Ordered online, got a call 15 minutes later saying they were over an hour behind on their delivery. Needless to say, I canceled my order. Going in the store is fine, but I would not recommend getting delivery from them. All of the other times my delivery has also been slow, but not like tonight.
TLDR: Don’t get delivery from here. Pickup instead.

I love JJ’s. I’ve been getting the #14 for years as i’ve had everything on the menu (it was on the walk home from campus in college and i’ve always lived within 5 minutes of one). This one is fast, friendly, clean, etc. but the bread is ALWAYS either over cooked or old, one of the two. One of my favorite things about JJ’s which I think makes their sandwich is the bread. So, when it I get a sandwich delivered, or pick it up in store and take that first bite into hard stale bread, it’s a pretty big disappointment. And it seems to happen every time at this location. Hope it improves, but for now i’ll be going to the Main st. location to get my fix.

I work 2 minutes away. Most of the time my sandwich is wrong and takes wayyy longer than the «freaky fast» motto they guarantee. Worst Jimmy Johns I have ever been to honestly.

Their delivery is great but the service for eat-​in or carry-​out not so much. I waited what Jimmy would consider an eternity when I came to get take-​out and the staff could’ve been way friendlier. So for now I’ll choose delivery… the drivers are always friendly.

They always make my sandwich exactly the way I want it, no skimping. Unbelievable customer service. One time I walked in the door, and they welcomed me like a queen! Delivery is fast and prompt. Couldn’t ask for more.

NOT FREAKY FAST.
Call attempt #1: Put on hold. Waited for 3 minutes. Hung up
Call attempt #2: Answered on first ring but no one said anything. Could hear background noise only. Said «Hi!» Really loud 3 times. Nothing. Hung up.
Call attempt #3: Connected with someone (yay!!). Placed an order for 2 sandwhiches. Was told they would be delivered ASAP.
…wait, wait, wait
45 minutes later. FINALLY got our delivery. I’ve ordered and received a pizza in faster time than that!!!
Will not be ordering delivery again. I advise you do the same from the ferndale store, especially if you need the quick delivery that is advertised.
In reading a couple responses below it sounds like I’m not the only one this has happened to.

I usually love Jimmy Johns but this location is THE WORST. Twice now on Sunday’s they have taken over an hour to deliver my food. They are six minutes from my house!

I’m sick of these damn drivers speeding down my goddamn road like damn maniacs! I have animals at my house. Not to mention I lost one dog to a speeding driver a few years back. Now there are children living in my ‘hood more than there used to be. On a lighter note… The food is great I can eat jimmy johns for a solid week before I get sick of it. And I love having it at the end of my street.

I’ve never really had this experience with a Jimmy Johns before, however I placed an online delivery order at 8:38 pm, at 9:20 I called to make sure they had received it. I was then informed that their driver had run out of gas, so they were sending another delivery person to assist the driver, and it would be another 20 minutes, at 9:50 I called and cancelled my order. Given that I submitted my phone number with my order, I’m confused as to why they would not have called to let me know what was going on. I also don’t understand why they decided to send their other driver to assist the driver that had run out of gas, before making another order and delivering it on time. I live 5 minutes from this location. One may ask why I didn’t go out and get it myself, and my answer is because I have newborn twins, so delivery is a great option for me.
I’m very disappointed.

I walked in right before close to grab a sandwich. I expected a little bit of attitude from the staff but they were pleasant and helpful.
Jimmy John’s quality that’d you expect. Nice location and staff!

The best sub shop, chain or independent– so happy to have JJs in Ferndale! Delivery is insanely fast. When this place first opened the whole city went nuts so delivery times were long but still less than pizza, but now I get my sub in under 10min.

This review is only for their delivery! The food is standard Jimmy John’s and tastes just fine.
I’ve lived in Ferndale for years and order Jimmy John’s online about once a week for delivery. Before this location opened, the closest location was in Royal Oak. One of the first times I ordered, it took 8 minutes for them to deliver. How is that even possible. It was insanely fast. After that I would always time them and average out the times, and over the course of a year, they would average about 11 minutes to deliver my food. Freaky Fast indeed.
Since the Ferndale location opened up a few weeks back, I was excited that I would be getting my food even faster. The location is much closer to where I live. Boy have I been wrong. So far, the 5 times I’ve ordered, it has taken, 19, 27, 22, 37, and 32 minutes.
Since they have only been open about two months, maybe they just need more drivers? I will most likely just order carry out from now on. Again, this review is just for the slow delivery at this location.

It’s a standard Jimmy Johns with all of the standard offerings. I only ever get the #6, vegetarian sub, but it’s a solid, tasty sandwich. This new location needs some of the kinks ironed out. After all, the JJ slogan states they are fast. That hasn’t been my experience at this location. Lots of employees standing around socializing while one person makes the sandwiches. But it’s on my way home and they have a private parking lot. Hopefully they will continue to improve.

I live right across Woodward and I have been here 3 – 4 times in the last couple of weeks. I absolutely love this location. Fast, friendly service, clean & upbeat, everything great about Jimmy Johns, done right, with a great friendly staff.
Good job crew!