Lowe’s Home Improvement Warehouse of Fenton

Awesome customer service! Key and lock department! Cool beard

My husband got a Lowe’s gift card for Christmas which is very nice but we currently are not in the middle of doing anything house related… NOTHING!.. well these things just burn a hole in my pocket so I figured hey I will see what I can find. I was very happy to say that they sell all sorts of household products that we use on a daily basis and so spending that gift card and then some was no trouble at all. They have detergent, paper products, cleaning products, etc. etc. Who knew? This place is huge so wear some comfy shoes…

Went to buy a dishwasher on a Saturday evening when our very old one finally gave up. We wandered around the appliance aisle for a few minutes before anyone spoke to us, and the girl was polite and not pushy.
When we thought we had it narrowed down, I asked her if there were any special offers or if she could do better on the price. She said that this was the first week in a while that they weren’t on sale, but that they’d price match.
My husband and I kept looking and started searching home depot’s site for model numbers. A few more minutes went by as we walked back and forth between 3 or 4 different models, then the girl came back over and offered to price match for us on her computer. She wrote down the model numbers of the ones we were looking at and searched them on Home Depot, HHGregg, and Best Buy’s sites. No luck — all were either the same price or more.
We continued to debate which one to get while the girl helped another customer and returned to her computer. A few more minutes went by when she came over and told us she’d found one of the models we were looking for on Menard’s site for $ 44 less and could honor that price. SWEET!
This was really above and beyond in our book and we were thrilled to save so much. Combined with their free delivery and haul away, this was by far one of our best Lowe’s experiences.

I’m a frequent DIY-​er so I have always went to Lowe’s or Home Depot (as of now). I have had 2 very terrible experiences here one weekend after another. The first time I needed carpet padding cut and NOBODY would help but everyone sure would say «I’ll go find someone for you»…that never came. So of course, I went to Home Depot and was helped quickly. The second trip was basically the same over in Hardware. Zero help but there are plenty of people working and «stocking» the same things for over 20 minutes. Bottom line here is that if you are a man then of course you’ll get helped quickly but women are too much trouble to help because we don’t know anything about a store like that I guess.

I think we all know about Lowes, so this is a review of THIS Lowes. Perhaps it was the time or day I visited here (mid week, mid morning), but there seemed to be no shortage of staff looking to help me find what I needed. Lots of actual humans at check outs and everyone very friendly. The store seemed a little more organized and cleaner than the Lowes in Brentwood.