U-Haul Moving & Storage of Federal Way

I have rented trucks and trailers from this place, and have always had a good experience. Their prices are affordable, they have really great choice of trucks, and their staff is knowledgeable and helpful. Easy to get a quote and reserve equipment online; quick check in and check out at the facility. I would definitely recommend this Uhaul place.

The worst customer service I’ve experienced. We had a reservation for 7am, we pull in at 650 and walk up to the two gentlemen standing there & he shouts at us «what do you need» we explain we have a reservation & he instantly goes well we don’t open till 7am… So we sit there & he has his other employee ask us to move and park elsewhere & when he’s ready for us he waves us down. He was incredibly rude. Maybe because we are young but when we’re spending over 400 you think they might be kind of polite

Ok, so I call the U-​Haul store. I tell them that my friend is going to be the person renting the van, but she needs me to pick it up, is this possible? Their answer: Yes it is. The process would be, she rents, puts me down as a driver, and when I come in bring her credit card along with my drivers license. Easy enough. I’m about 20 minutes out of Seattle (where she works) when I realize I forgot her card. Before turning around and facing the horrible I-​5 north traffic I decided to call U-​Haul and see if anything could be done. Their answer: Yes there is, just come in and we can call her to verify everything. AWESOME!!! I am very happy at this point. So I get to the store, I sit down with one of the… Agents? And we start going through the process. When he asks for the credit card, I tell him what I was told… You guys said you would call her to verify. His response: nope, we can’t do that need to have the card physically. I understand the policy it makes sense, but they had me operating on bad info. I ask if I could just pay in cash, nope still need her card. It’s now 3:00pm I’m now planning to drive an hour to Seattle, get the card, drive an hour back pay for the van, drive back to Seattle to pick my friend up from work, then drive an hour back to pick up the van… Until they tell me that my friend has to be there when picking up the van… When I told them I was told I could pick it up without her they once again told me sorry about what we told you but this is what we are doing. Basically everything I was told about how this would work was bulls***. Horrible experience. Now it’s time to call and complain.

Awesome customer service!!! We were the first customers of the day, and even though it was still very early, they were quick about getting our truck and keeping friendly conversation. Will return if we ever decide to move again! :)

I had a great experience with this site. especially after having dealt with the site in West Seattle. They were courteous, helpful & quick. They didn’t waste my time & were just as helpful on the return. It was the best/​easiest truck-​renting experience I have had. Believe me, I have moved too many times to count.

I am so disappointed in the customer service that I received from the staff at this location. I am also greatly disappointed in the charging practices and question the integrity at this location. I was so excited and nervous to rent a uhaul for the first time, wondering if I could really drive one of these trucks for the first time! Since it was my first time, I made sure to take care of the uhaul, even had my own pilot car drive in front and behind the uhaul… When it came to drop off the uhaul, I made sure I put in $ 15.00 worth of gas at the fuel station a block away from the uhaul location (that gave me about 4 gallons). I dropped off the uhaul after hours (probably the worst mistake I made!). This brought the gas gauge to the exact point of when the uhaul was rented. I checked my emailed receipt and found that my receipt charged me for $ 22 due to an extra fuel service charge. I was confused what this charge was about, the gas gauge diagram on the receipt was showing well below the half mark… Which is not where the gauge was when I dropped the car off. I made sure that the gas gauge was well above the half way mark:!after about 3 attempts at calling the location, I finally get to someone at the location, the second call connected me to reservations and after i explained my concern and before hanging up… the individual asked me if I would be interested in making a reservation today for a uhaul truck or trailer./. Anyways, once I got through to someone on the floor, the individual, Said that she was the one who checked in the truck that was left there over night. She said that the gauge read well below the half way mark. I told her that could not be because I know I went 49 miles total, and the uhaul website shows the trucks get 12 milers a gallon, and at the gas station I put 4 gallons in ($ 15) and dropped it off… She said I was 4.5 gallons short. I said that would mean you put in 4.5 gallons and I put in 4 gallons, that would mean the uhaul took 8 gallons to get it to the gas level before I took it off. If that’s the case that means 98 miles (8 gallons x 12 miles/​gallon) were driven on the uhaul… When I only went 49 miles confirmed through the odometer… I explained those numbers to her because it could not make sense… And she said that even though I had the gas receipt she could not reimburse me because she didn’t know where the gas station was and if that gas spent really went into the uhaul… And besides she was the one who checked the uhaul in… she couldnt do a double check because the truck was already rented out for the day. I was astonished… Are we really going to require that customers take a photo of the before and after gas level as proof that we put the right gas amount into the uhaul.. I have never had this experience happen and question whether I would ever return to rent another truck. The location in federal way is beautiful but the standard of customer service is poor and I am frankly disappointed that this matter occurred without more attention and service to a customer.

Worst costumer service ever!!! If you call the «call center» and make reservation don’t except the people at the actual location to uphold that reservation. If you don’t talk to someone at the actual location then your reservation is shit! And don’t walk away because then the workers talk behind your back and it’s so obvious! Their rude and unprofessional. Don’t use them if you can help it!!!