Quality Furniture

I had a great experience with Quality Furniture. Natasha was friendly and very quick to respond to my emails. Ordered a large sectional, and was told 3 – 4 weeks for delivery. It arrived a week early. Delivery guy was hard working and got the couch into my condo without any mistakes. I am very particular with any large purchase like this, and I would definitely do business with Quality Furniture again.

Update: we had a bad experience the first time coming here but they completely made up for it and we are grateful for their costumer service and putting forth the effort of making it up to us.

Beware, this entire company is a case study on the systematic failure of customer service and professional decency. I’ll elaborate.
February 2, 2015:
I went in on my lunch break to buy a couch we saw advertised on Craigslist. They didn’t have it in stock, so the sales rep ordered it. She told us it would arrive in California on February 17 and would be available to deliver to Seattle about a week after that.
We were heading abroad for vacation until March 4, so we set a delivery date of March 5^th with the sales rep. She wrote the date down for delivery, 1 delivery person, and our address and said they’d be in touch with me. Great, that was easy!
March 5^th, 2015:
We arrive home from a fabulous vacation. I noticed I didn’t have any voice mails or emails from Quality Furniture upon our return to the states so I called to make sure that our delivery was still on for the evening of the 5^th. The sales rep who sold me the couch said that we were still on the schedule, but she’d check with her manager to make sure everything was OK. I get a call back a few minutes later saying that due to the Chinese New Year our couch hadn’t made it yet and it wouldn’t be delivered until March 20^th at best.
We ordered the couch on February 2. A March 20^th delivery was unacceptable.
After discussing this with my girlfriend, she called to figure out exactly what happened. Nobody gave us a clear answer other than the Chinese ports slowed down. We asked why we hadn’t received any sort of communication, as was promised by the sales rep on February 2, but they didn’t have an answer for that.
We got passed around a few times to finally speak to someone with authority. We decided we wanted to cancel our order in full. The manager tried to get us to keep our order by knocking $ 100 off the price. Forget it, we decided we had given them enough time and by not communicating status updates to us that they lost our confidence and trust.
March 9, 2015:
To their credit, Natasha promised to send a check within 7 business days. On the second business day we received the check and a nice letter of apology.
We made it clear to them that basic levels of customer service include filling your customer in when something isn’t going as planned. Why did it take us calling to see if our couch would be arriving on the set delivery date to find out that it wasn’t?
So to anybody thinking of buying anything from these guys, please consider waiting until Kasala or somebody else has a sale and buy there. We went in to Kasala on Western Ave by Pike Place Market on Saturday morning and purchased the perfect piece. The saleswoman treated us with respect and was full of energy. Our new couch was in stock and they had a delivery slot open for the following Saturday.
For us it was worth it to find a sale at a reputable store and spend an extra $ 150 on a higher quality piece than deal with the deplorable levels of customer service at Quality Furniture.

I like the quality of the furniture. I bought a sectional, coffee table set, and a dining table. I didn’t want to pay for a $ 100 delivery fee so I decided to pick it up from a storage place near Federal Way. The man that was supposed to meet us were late 15 minutes. The buying process was great. The ladies were very helpful and accommodating. I’ve had these funitures for four months and they are still amazingly good looking.

Be warned customer satisfaction is hard to get here. Everything is a special order and they will make you fight to return it then make you pay to restock it. Delivery is in a random caravan delivered by teenagers after 8:00 at night who then need a jump! A lot of deception on what you receive beware! I would rather have the professional environment of Mor furniture any day than here. The prices are competitive with Mor and the service and hassle at Quality Furniture are ridiculous. So your not saving any time or money!

There was a couch I wanted to buy. First impressions are the most not even greater at the door and the store employees where just sitting at there desk on the computer with out a customer. I would of bought a couch but unfriendly environment rather spend my money somewhere else! I could understand if they where busy but they weren’t !

This store posted an ad on craigslist 4 hours ago for a table we really liked. When we drove a half an hour to the store, looked around and couldn’t find it. The sales lady looked it up for us, and told us it is discontinued! Shady business, false advertising, do not give them your business!!!

We bought a full/​twin bunk bed a week ago on a Sunday and would picki it up Friday from their warehouse. Upon purchase I was told that I could pay a small fee to have them come to my home and install it. The sales lady called the whse/​delivery person and he said he was too busy. She stated she would call the owner and call me back the next day. I never received a return call so I called mid week to follow-​up. The lady who answered my call said again she’d had to call me back. At this point my husband and I decided we would install it ourselves. The warehouse is only 5 min from where I live so I went to pick up my furniture on Saturday. I arrived to a ran down water district building with paper covering the windows from the inside (creepy). I pulled into the back parking lot where there were 6×20′ containers and saw a guy at the back door smoking which made me have a flashback of the ROCKY movie when he was in Russia (again creepy)! Anyway I pulled around and the guy was gone. I parked in the front and rang the door bell twice. The man opened the door and I said «Hi, Im here to pick up my furniture». He informed me he only lives there, doesn’t distribute the furniture so I’d have to call the owner or his son. I called the store and talked to a sales lady. She asked if I made an appointment for pickup. I told her originally I was supposed to pick it up Friday but was never informed that I needed an appt or that it was an unmanned warehouse. She told me to wait 15min and someone will be there. Finally i get my bunk beds which was locked up in one of the containers I saw in the back parking lot. Waited a week to install it because I ordered new mattresses as well from a different store that would be delivered that following Saturday. We installed it Friday night. Mattresses came on time Saturday. We placed both mattresses on the bunk beds. My 12 year old son and my husband goes to lay down on the bottom full size bed and the front beam on the bed frame cracks in half! I’m beyond mad now with all these negatives thoughts running through my head due to the terrible lack of customer service I had to deal with already. It was 830pm by this time so they were closed til Sunday 11am the next morning. Within less then 24 hours our frame broke with a total of 210lbs laying on the bed. Either its «not quality furniture» or a defect. We will find out today what their outcome is. I hope for the best and will provide an update which will determine their rating!

Firstly, do not waste your time going to this place. They are scammers and liars. Let me just say that I came in in September to purchase a couch. I found a sectional that and I put down a deposit because I liked the layaway idea. I went home and measured for the couch and realized it was too big for my living room. I called back the next day and spoke with Marina who was very busy and acted as if I was a pain for even calling. I told her the situation and I had found another couch online and after raving about it she said they no longer make it. She said she would look for something similiar. I didn’t hear anything back for a few days. I then went to a different store and found a better quality couch for a comparable price.
I called back within that same week within 5 days of the initial purchase (I had placed a deposit on the couch) and requested a refund. Technically they are able to do layaway because these pieces that they have on hand are stored in storage units. The girl on the phone told me they would have to take half of my deposit for the couch in order to refund. She said she would have to talk to the owner, who is barely in, and get back to me. After waiting a week or so I called back a few times and left messages and I did not receive a response. I placed a dispute on my credit card.
(Mind you NO WHERE on anything that I signed does it state that they would have to keep half of the amount in the event that your layaway is canceled)
About a month goes by and I received a phone call asking when I planned to come in and pay for the rest of the couch. I called them back and finally spoke with a girl who said because I had placed the amount on dispute (it was on my credit card) and that is why she contacted me. She wrote a letter back to my credit card company and they closed the case. I have fought tooth and nail for a refund.
Ultimately, she finally called me and said she would write me a check for the amount but would have to take $ 25 out for the fees that they paid from the credit card company. For starters, anywhere else would just credit back the entire amount but they put up a fight since the beginning. Finally she said she would send me a check for the full amount.
In all honesty, yes layaway is great but the quality of the couch I found that I planned to purchase was not anything impressive. Don’t waste your time.

Good looking BUT cheap quality furniture. NEVER buy anything frm here. We bought a bed and a sofa. Both arrived with scrathes. The bed has slats on which you place your mattress. The bed is such a cheap quality that the slats come off while you are sleeping on the bed. To fix this, you have to remove your mattress first and then put the slats back in. What a crapy thing to do every two-​three days. Not recommended at all.

FRAUDULENT practices. I would definitely be wary of this one. I’m pretty easy going; but, when I cancel an order within 1 day and can’t get a refund back because they don’t understand why I would ever want to cancel the order on such a great item, it can’t be a legitimate company. Also, rude customer service run by 1 woman in a small office space. Ignores you as you walk in and ignores you as you walk out. I have just reversed the charge on my card. No doubt I’m getting MY money back (with a complaint filed through the Attorney General’s). Don’t let this waste your time like it has mine. Good luck!

I just put a deposit on the perfect sectional! The service at Quality Furniture was absolutely fantastic so far. This is my first big home purchase and it was such a great joy to find something that was within my budget and above my hopes!
They are ordering the piece and then it will be delivered in a month! I’ll keep you posted but so far this place is the best!

This Furniture shop is a real fraud. The guy over there doesn’t know english and get irritated. I bought a sofa bed from them. Intially they said, it is under waranty. But when they deliver it gave me a receipt. I asked for warantly paper and they said receipt is enough. The Sofa is the one I ever made a big mistake. Very Poor Quality. I only used for one month. It seems firm intially. but cusion is going down. So I’m setting in its frame. A biggest mistake from me… I called to the shop and they said they will contact me latter after discussing this with their manager. No one called me.

We got a great price on a leather sofa, loveseat, 2 side tables and a coffee table/​storage chest. The pieces we bought were great quality. Come ready to negotiate prices. The showroom is kind of crowded with furniture so it makes moving around interesting. They do deliver and the fee is reasonable — I it was just over $ 100 to deliver to my house in North Seattle (almost Shoreline). It was one delivery fee for all the pieces and they were able to schedule an evening delivery as well (8pm). We will definitely consider them first for our next furniture purchase.