Office Depot

Crappy customer service! Jeff was more concerned about assisting people in nice business attire rather than me (who called ahead for my item). I was there to purchase a new desk/​hutch set and while I was waiting for the boxes to be pulled Jeff– the guy at the copy/​cashier desk called the people behind me to help them, they said «I think she’s next» he’d told them «she’s waiting for something to be brought up» I asked «can I go ahead and pay for it now please» Jeff said «no we have to scan the barcode, they don’t like us just entering the sku» and went on to ignore me and help others. The boxes came up front and the guy bringing them– the manager– did not in fact scan the barcodes but entered the sku #s and when I asked“do you not need to scan the barcode?” He responded «no not at all I have the sku #s». I informed him of the previous event, he backtracked and made excuses for Jeff… I’m in management and customer service is a huge part of what I do — this was crappy service and I told him so. I was made to feel that because I was there in scrubs I was not as important as the nicer dressed customers, who by the way did not purchase/​order items near the cost of the $ 262.78 I spent. I will share with everyone how lacking the customer service is and how Staples may be a better choice. So dissatisfied and disappointed.

«It will take thirty minutes to an hour for me to get around to making a copy for you.»
I was the only person in line, and there were three attendants on duty. Seriously? Thirty minutes to make a copy? Never going back.

My daughter got a flex2 laptop online in October 2014, come xmas she tried using it and the cd/​dvd player didn’t work. She called office depot to help her. Nothing. She spoke to Christina asst mgr who said they don’t offer refunds just exchanges and nothing. She was told to call Lenovo because it was under warranty. Well, this place is crap. DO NOT under your best judgment BUY electronics here, they offer no guarantee or warranty for the new products and the staff are rude. The customer service on the phone was even worse, lacking English in the technology field is even worse. If you do your job, be able to say it in the language in which you work. That was frustrating to have her say laptop 8 times and CD/​DVD rom a dozen times and the guy still didn’t understand. She sent it off and got it back still broken. So, next review Lenovo.

Best office depot experience, friendly staff, plenty of parking. Printing center offers variety of services

What happened to this place. If you needed something — they would take you there and help you find it. Today the pointed (two employees) with the comments. «I think it is over in the corner». WOW makes me want to come back. NOTE — the store was empty and the two different employees were basically standing around.
They have a good selection at a reasonable price and they are convenient — the only reason they are getting three stars and not two. That plus they use to be customer oriented and I hope they return to that status.

Found everything I was looking for. Pens that I definitely didn’t need, but wanted and some packing material. One stop shop. Got here early. Store was empty. Staff friendly.

Bumping up because they actually had the sale printer I wanted (at 70% off) and the guy who helped me was actually nice…