MultiCare Federal Way Urgent Care

Use the online check in service before you go. Normally a very busy place and checking in before you go can save you lots of time.

Came here with my sick 8 year old due to the 14 min. Wait. Had spent over an hour at the west Tacoma location (where the staff was polite, helpful and kind) but the wait was estimated 3 hours. Was met at federal way clinic by a gem of a woman who was condescending and seemed put out by having a waiting room with humans in it. Thankfully the rest of the staff was more professional. Although snappy mc snappy tended to be unbiasedly rude to even her coworkers. Poor people.

Came here Saturday and it was jam packed inside. They had an emergency and an ambulance truck was just leaving the parking area when I got there. All things considered, the weather, the full waiting room. the receptionist was friendly and courteous. You can tell she was a bit stressed, but handled everything with patience. Since it was so busy in there that day. she told me that there was going to be a 2 hour wait before I would be seen. I thought well that’s understandable and since it was a Saturday and besides going to the emergency room at the hospital, this was my only option. A 2 hour wait would probably be less than waiting at the ER. A lady that was also waiting to be seen suggested killing some time and going to Costco like she mentioned she did. We opted to go to Denny’s since we hadn’t eaten anything all at yet. We got back less than an hour after we had checked in. and maybe 15 minutes later. called in to be seen. The nurse (Natalie) was friendly and professional. I told her I was looking for a primary doctor and she was very helpful in suggesting a few she knew of. After she left I waited maybe 5 more minutes before Dr. Simpson came in to evaluate me. Dr Simpson was also very friendly and nurturing in her concern to help me get better. I came in because I had severe coughing, congestion, pink eye and an ear infection. I found out I had a punctured eardrum. She prescribed me meds and suggested that I get my ear rechecked again in 10 days.
So the weather was kinda crazy that day. the night before it was crazy windy and that afternoon it was raining like cats and dogs… the power went out while I was there and the lights flickered, but overall I had a pretty decent experience at this location. It’s unfortunate that the 2 previous Unilocalers had terrible experiences, but I guess it depends who is the attending nurses and doctors for that day that are available in the office, as to whether your experience will be a good one or not?

Don’t know where to start. They just opened so I overlooked the fact that the receptionist answered the phone and hung up 3 times before she figured things out. Took my son for a strep test. The rapid strep came back negative, the nurse said they would send it to the lab. Still a 30% chance that it is strep. My son had a high fever, white stuff on the back of his throat-​I have never seen him so sick. The Dr. (who joked with him about «practicing his blood draws on him» as it had been awhile since he had drawn blood) ran a mono test. He said results would be that day. We heard nothing. Called the next morning, hung up on two more times. Called back at noon – results in and they were negative for mono. I called to see about getting a prescription for penicillin – this has to be strep and to have to wait the weekend seems ridiculous. The nurse thought it was strep, the doc said if not mono probably strep. Why make the kid suffer? Called in repeatedly to speak to a nurse. When he called back he was pissy and yelled at my son that the Dr. we saw the day before was not in –that they rotate Dr. s so no one is tracking patient’s care. Long story short-​my son has to wait to get in to a real clinic for real care. Skip this place. The left hand and right hand have never met.