Harbor Freight Tools

Sadie was amazing. Store is clean, and customer service is available should you ask for it

I was just this location. There was a huge line with one cashier. I think the waiting customers were 9 people deep. The cashier was handling some sort of return. A ‘manager’ of sort came out of the back room, walked passed the huge line and just stood behind the cashier. And stood. And stood. I was about to spend about $ 250.00. I didn’t spend a dime.

Cheap Chinese tools and zero customer service. Three stars for the affordable crap, zero to one star for customer service = a generous two stars…
Update: They are not understaffed like another reviewer stated. Expect long waits while checking due to laziness or just low priority of their customer service…

Word to the wise: temper your expectations, and you’ll be just fine here.
The store is clean, usually neat, and pretty well organized. It has that familiar Harbor Freight smell, the aroma of… tires? Rubber hoses? I don’t know exactly, but whatever it is, it’s in every Harbor Freight store I’ve ever visited. The staff is generally friendly. Most of them are helpful, but some of them are obviously just passing their time here. Not a big deal, since I don’t need hand holding in a tool store. It can get a little crowded on weekends, with longer lines at checkout.
Yes, they have a whole bunch of tools and things, at low prices… sometimes ridiculously low. But the old adage of «you get what you pay for» has never been more true. If you’re prepared for a short (er) service life with some of the things you buy, then you’ll be fine. I have a set of Craftsman mechanic tools that my mom gave me in 1983… and they all still work. I’m not expecting that sort of experience with the hand tools they stock here, but the prices are right if you need something cheap and quick. Buying a dead blow hammer to throw into your toolbox, just in case? This is the place.
They also stock gloves, and other protective equipment (hearing protection, safety glasses). I usually buy nitrile gloves here, since the price is right and they’re handy to have around the yard and garage.
If I’m looking at a serious tool purchase, I usually don’t shop here. But for simple stuff (like jackstands, wire brushes, or heat shrink tubing) or occasional use stuff (like a heat gun for $ 25) HF is ok by me.

If your shop is lacking stuff… this is the place to get it! No need to spend big bucks at the box stores when you can fill your shop drawers and hangers on a budget when it comes to hand tools, and the like.
Power tools and pneumatic tools, you really get what you pay for here. Be mindful, and take very good care of them when not in use if you want to extend their lives.

I always appreciate the low prices but customer service isn’t the greatest. It’s tough finding an employee to help you find anything and the cashiers are usually slow and have no idea what products they carry. The layout of the store doesn’t make much sense so you’ll see people roaming around looking for what they need.
If you’re looking for low prices on decent tools then this is the place to go!