FedEx Office Print & Ship Center

Why do the people working at the shipping counter at these Print & Ship Centers feel like they are sooooo knowledgeable with Fed Ex and the way things are packaged? Our Federal Express driver missed a pickup from our business Friday so I had my shipper run the packages over to this location. He returned with 2 sound bars and said the man got mad at him because there wasn’t enough tape. We ship 1,000’s of these a week! There HAS NEVER BEEN AN ISSUE. Ever. Each time we go into these places the crappy person behind the counter acts like the «Shipping Police». Hate your job much?

I brought in a box to be shipped. When the employee asked me what I was shipping, I told him bottles of soda. He then lifted the box, shook it and then stated that he’d have to «inspect» the contents as he didn’t «feel» that it was packed properly. I explained that the bottles were double wrapped, the bottom of the box, sides of the box and the top of the box was also double wrapped. Nothing in the box shook as I had wrapped it so tight. I told the employee that his assessment was subjective but he stated he wouldn’t ship the box for me. Note: he had already pissed off the person in front of me and denied him shipment and also the guy behind me. He was rude, condescending and intrusive. The funny thing is that I had been in the store earlier to ship it and another employee was more then willing to ship the box. (I decided to check prices at the USPS.) I left, filed a complaint with Corporate and proceeded to another Fed Ex store where they promptly shipped it. Note that I was told by Corporate that unless the box was leaking or damaged the employee had no business opening my box. A few days later the manager called to defend the employee and «apologized for me feeling I was inconvenienced and for me feeling upset.» I told her that apologizing for my feelings was NOT an apology and that I was surprised that she was a manager with the customer service skills she was presenting. I also told her that a real apology was «apologizing for her employee’s behavior» and apologizing for her employee inconveniencing me. One final note: the box arrived in PERFECT condition. I will follow up with Corporate.

I’m in no way a fan of FedEx. I’ve always experienced higher prices and less convenience from the company. This center is nothing more than «okay», mostly because it’s FedEx (who actually uses FedEx as an everyday service anymore?). I’ve been partial to UPS for years because they’re well beyond anything FedEx does in terms of service availability, flexible shipping plans and customer service. I was helped at this location, but one of the reps could have easily saved me the trouble of having to constantly ask questions when I asked my first — I clearly needed a package, shipping label printed and to pay for everything, but instead I kept having to ask «what do I need to do next?» The only reason I used FedEx was because I don’t have a printer at home right now and eBay only uses USPS and FedEx. I saved my FedEx shipping label and printed it here. That was the best part of the experience. But when I actually went to ship my package, they told me my SMALL box wouldn’t work. It wasn’t «reinforced enough»… whatever the heck that means! I explained to the rep there was plenty of protection in the box and I didn’t need it to be Fort Knox, just something to put the label on. He said they wouldn’t take it and made me buy another package. I went with a bubble mailer, which got me thinking how moronic these shipping policies are. If my box wasn’t going to cut it for them, how the frick is a bubble mailer going to work?! I won’t use FedEx unless I absolutely have to. I don’t want to harp on the service too bad, because it wasn’t horrible service, just nothing special. UPS or USPS are the way to go, specially USPS for better pricing if you can print your own labels or just want to have someone do everything for a reasonable price and not screw with you for what you’re shipping. I wouldn’t recommend this location unless it’s closest to you AND you have some pre-​existing account, in which case do whatever you gotta do.

Friendly staff. always go out of their way. I visit so much they say hello by name. Awesome team after some turn over.

I was here less than 10 minutes for passport pics, the service was fast. The man that helped was so friendly and helpful; I will definitely return here.

Service is hit and miss. Some of their employees are excellent, some are rude. Their equipment often runs slow or doesn’t work at all, necessitating help from the excellent or rude staff, and when they’re unable to fix the issue, a refund is necessary.
I use their scanners occasionally, and they’re often dirty, resulting in poor quality scans. Today I spent time cleaning the screen myself, but that didn’t completely fix the problem. I also had to crop the image, as the edges were black. Very unprofessional, and I don’t expect to have to clean equipment myself or spend extra time cropping their poor quality images when I’m paying to use their facilities.

I’m going to give this place a five star rating. Just because the sun is out there were no lines and the staff was super welcoming and was more than happy to help me. :-)
I would definitely go back to this location because it’s convenient to go to there’s a huge parking space since it’s in the mom, and this FedEx store is huge. :-)
I would definitely come back to this place.

For my experience they were very helpful and patient with my process.
I had to make multiple copies not only did they get it done in time at a reasonable price, they still cut the pages to the exact size I needed it to be per order.
My order was just right. Thank you very much I’ll probably come back for more prints

Usually have to wait in a line. There always seems to be a snag. But, when you finally get up to the counter, they’ll get the job done. FedEx is just necessary for me, or I’d probably go elsewhere. It’s the line.

They have no system in order to make sure they help whoever is next and they always seem rushed or short handed. Prices are a little expensive, but you pay for convenience.

Awful service! Went in with a huge printing job. Asked about the promotion they were running which was $ 10 off any printing job over $ 50. The guy behind the counter informed me incorrectly and sent me to the self serve copier. After completing a well over $ 50 print job I returned to the counter to receive my $ 10 rebate. Well, the guy misunderstood the promotion and the manager advised me that it was only for print orders, not self serve printing. Long story short… The guy admitted to what he informed me and the manager still wouldn’t honor the promotion. I could have went elsewhere for a cheaper self serve print but came here because of their «promotion.» Improperly trained employees and an inconsiderate rude manager.

Slow service. Been waiting here in line for 30 min. Unacceptable. Better off going to USPS.

I go back and forth between 2 and 5 stars — so 4 it is. It is convenient and the parking is easier at the mall than it was across the street. There employees run the gamut from super helpful and knowledgable to worthless (let me show you how to do your job).
I use it mainly to send faxes and make copies. Beware, if you want to use their pc’s — they are from the 90’s