US Post Service – Tokay Annex

This USPS is HORRIBLE and I only use it when I have to pick up a package.
I order a lot of merchandise online and sometimes I have to pick them up at the post office. I received a notice of a package ready for pick-​up. The next day, I went to this location WITH the card. I was the second customer in line. They only had one clerk working and the line continued to grow and grow. Finally, a lady came from the back and I gave her my card. She was gone for so long.
At this point, I was going to be late for work and the line was getting ridiculously long. I finally flagged down another employee and told him I had to leave for work. Yah, I have this pain in the butt thing called A JOB. I wanted the slip back because I already signed that I received it. The lady returns w/​my notice slip and says she can’t find it. No kidding — — I have wasted now over 20 minutes. I asked if she could call me if/​when it was located. She said she would look for it and call me.
I have a job and unfortunately, my leadership expects me to work. I called back asking if my package was located almost 6 hours later. I have to give them some credit; I was surprised they even answered the phone. A «supervisor», Stephanie Humphrey, casually told me, «yah, they found it». Uh, thanks! I told her how ridiculous it was that morning and she couldn’t even muster an apology of some sort. Was someone going to call me? Since I already wasted my time and was late for work, you would think the person would actually follow-​up and call me as promised. At this point, I did not have time to drive all the back across town before they closed.
The next morning was Saturday. I drove all the way back over to this wretched place (it’s at least 15 minutes from my house). The line is already disgustingly long. I had to wait AGAIN. It was the same clerk from the day before. I asked if she remembered me. Nope. I thanked her for calling me as promised and wasting my time and life.
This Tokay Annex is old. The interior is small and ghetto. Since the employees are so slow, it is flat gross when the enclosed portion is full (never seen it empty!).
This is what happens when there is no incentive for employees to work or to provide good customer service — — it’s called government and it’s a disaster! Unfortunately, I will have to return because I have no choice in where to pick up a package. I can tell you that any opportunity I have to NOT use the USPS, I select another source of delivery!