Rick Hendrick Toyota Scion

Be ware!!! They sold us a car. We signed papers, they transferred our tags and filled the tank. Said congratulations. Got home and saw that our brand new car we bought had bubbles in the tint on the Windows. Scratches everywhere. By the way, it was dark by the time we drove it off the lot. We brought it back two days later to let them know about the tiny and scratches. They made us wait for an 1 ½. Then sent someone different out to say we have to get the car back and give you yours back. The sale wasn’t picked up by any loan companies. We already signed the contract all the papers! I will never recommend anyone to go here. They are crooked and dishonest. So upset that I’m complaining to corporate and may go to the news.

Will go elsewhere in future! My engine computer module (ECM) died after most likely getting wet due to forgetting and leaving the moon roof slightly open. The service desk tried to tell me that the wiring was chewed by a rodent… Regardless, the repair itself was upward of $ 3K and took them over three weeks to complete. Miraculously the «back-​ordered» part came in on Black Friday following Thanksgiving… Decided to switch service person and will only return for recalls to vehicle, but otherwise I will take my business elsewhere. On a mildly positive note, the car is working fine. So, that’s something.

FEB 5 2015 UPDATE:
They had screwed me over and they made it right. It took a while, but RHTS did right and paid for my Nav system and key fob to be installed/​fixed. I appreciate them working through this process with me.
ORIGINAL POST:
Purchased a 2015 Mazda cx5 on 23 December. The vehicle isn’t the problem. That issues less with the sales dept and their questionable techniques.
I was told that I’d be able to get the second key to the vehicle, but it was not set out by whoever the appropriate party was. Throughout the time filling out the paperwork I reminded then to make sure that and any other little things were taken care of as it was already after 9 pm (their closing time) on cmas eve EVE (December 23^rd) meaning they were closed the next day and I was leaving the area (permanently) on cmas. I was repeatedly told it was taken care of, the keys were set out. In the end they weren’t.
While on the test drive with Ty (sales person) and my wife, I asked, «Does this cars navigation work?» after trying to use it while driving. She responded, «Yes, but not while you’re driving. It’s a safety feature and won’t allow you to make changes unless you’re stopped,» and went on to talk about how it was in her vehicle. As such, I was very much surprised when I got into the vehicle to drive home and the navigation function didn’t work. The vehicle is missing a key component that Mazda requires for the nav feature.
I was asked during the sales process if I had been promised anything to which I responded, «no, other than the second key and that the vehicle functions as stated.»
I’ve been working these issues for nearly a month now, especially since the dealership was supposed to contact me over a week ago and I’ve heard nothing. That’s how we got here. Avoid three guys, as you can’t trust them based off my experience.

If you’re looking to get your car work on, go somewhere else. I’m writing this as my car is getting a oil change and tire rotation. So far it’s been two hours passed and still waiting. Every time I ask the service person all he can tell me was 15 more minutes. I came six months ago and it took 3 hours. I figured it was just a bad day that day and decided to give them a try again. Nope… Never again.

I drove from Raleigh NC to get my next Toyota Camry v6 XLE and was extremely satisfied. I worked directly with Speight Williams and Randy Velasquez got exactly what I wanted at the value I was looking for. Also Larry was excellent at explaining how to use all the features of the new car.

Rick Hendricks Toyota is not very interested in selling vehicles. I went to see a specific car listed on website but because it had not been prepped they would not let me see it. If the dealership isn’t ready to sell it don’t advertise it.

Absolutely HATE coming here to get service for my vehicle, but what can you do when you have an oil change package. Of all the times that I have arrived here no one has ever acknowledged me in a timely manner. I ALWAYS have to approach someone myself. There really is no excuse because there is always someone at their little kiosk, when I say someone I mean there is always like 15 or more people in the room. A simple hello or what can we assist you with today would be nice. Instead of me having to come in and be invisible and beg to be assisted.

I rate this neutral with a 3. You have to look at the location. Its strategic like all business to insert them-​self close to military bases. Like a misquote inserting its sickle sucking the life blood (money) out of us soldiers with guarantee paycheck every two weeks. Like with all places close to the military bases. eventual you are gonna get burn, since they live on a milconomy. I feel sorry for the local population they base the prices on the ranks.
As you know Fort Bragg population has increase even more with Forcescom. Therefore you gonna have to wait a little or more longer with services. Make an appointment. The price won’t change because if you don’t buy it another sucker (soldiers) would. Therefore they have more selling power than your buying power. My suggestion is to to learn how to fix your own Sh! t. Quit wanting new sh! t appreciate and improve with you got. Once the platinum warrantee expire I will be changing my own oil and etc. I just spent.100 something on a 5k maint and new cabin air filter. –_–

Mr. Felix was very helpful setting up my oil change. I bring my Nissan Maxima to this Toyota dealership because the service is excellent (and the Nissan dealer has terrible service). If you’re good to your customers, they’ll be good to you. Repeat visits for all my oil changes and I plan on keeping it that way.

I got a discount on some faulty parts that went bad.
Then I bought some windshield wipers and got another discounted price.

Tried to give this place a chance as my when my dad was alive he always went here and they were respectful and service was great, maybe because he was military, who knows. Either way I have brought my car here for service 3 times to have the horn fixed because you kind of need it to avoid being t-​boned and killed. And it still DOES NOT WORK! It works when we pick it up then a day later goes out. The last time they suggested I buy an $ 800 part to fix and guess what? It is out AGAIN! This place is a joke or Toyota in general. They are supposed to fix these problems PERMANENTLY or offer customers another solution not «quick fixes». This is my attempt to let people know there is problem in case something happens to me whilst driving this car. Suggest avoiding this place seems like they don’t know what is going on.

I wish I could give no stars. My husband and I came here looking to buy a 4Runner. We literally walked around for 30 min, talked to the reception desk and had NO ONE help us. Several sales reps were standing outside. A few of them said «hi», but most of them didn’t say anything to us. It’s not like we showed up in a beat up car either. We have a 2012 Chevy Silverado we wanted to trade in.

Is your life boring? Do you need some drama in your life? Do you like people trying to take advantage of you? If you answered yes to both, this is the place to go.
Made a «VIP» appointment. Told them I was just going to stop by to test drive, 30 minutes tops. Show up to the receptionist. «Checked-​in», only to wait a few minutes and meet up with a random salesmen who knows nothing about what I talked about with the online sales rep. I asked what the whole point of the whole thing was, and the reply was something only the finest Congressmen would say.
Test drove a used car that was way overpriced. Come back, he says, «car is already being considered by another customer, you need to act!» Okay, I told him, I don’t care, let them have it. He scrambles, makes me wait 5 – 10 minutes at a time.
I thought to myself, «I love to wait as a customer! Nothing shows respect to car salesmen more than waiting for them to constantly talk to their „management“ team!»
«Management» team comes out. They keep insisting they want my business TODAY. What will it take? They offer me a lowball trade-​in that was lower than what anyone else offered. What a steal! Then they keep on bringing up monthly payments.
«How much do you want to pay a month?» they would ask.
«Oh geez. My brain can’t do math as a single sale price. Please lets turn it into monthly payments instead!» They treat me as if I was an E1 private with no money to put down, even though my credit score is probably better than theirs. «I don’t need financing.» I would tell them.
«What do you want to pay monthly?»
«I don’t need financing»
«Okay. Got it. What do you think is fair for monthly payments?»
I want my car keys back (since they appraised it).
«Whoops! I left it in my office! What do you think is fair monthly payments?»
«Give me my car keys back»
«Sorry. We don’t dine before we try to bang you.»
EDIT
Wanted a duplicate key made for a Prius I own since I only had one key. It is those smart SKS keys so it was a bit more complicated. Called for a quote. Got bounced around back and fourth a few times to the same departments since they couldn’t answer my question «If I provided my own blank, can you program it». Finally, someone answered. Bottom line, DONT ever get duplicate keys from them. $ 95+ just for the key blade portion? «It is expensive since it has to get sent out to California to get laser cut». BS. It is a laser-​guided mill. Any well-​equipped locksmith shop can do it and DID IT for $ 20. The smart SKS Key Fob? From them they quoted about $ 200+ plus $ 100 – 150 to program it. Bottom line, to make a duplicate key from them would be ~$ 500. I bought a Toyota factory OEM blank for $ 80, and found a good local locksmith to cut the blade and program it for $ 40 total. Don’t be a sheep and let their state of the art «Death Star laser technology» scare you into going with them.

DO NOT GO HERE! we started with one salesmen, who helped us find a car test drive it and start on appraisals and paperwork for our trade, but then he ditched us, and pawned us off on another one because he had some people come in that he would rather deal with. RUDE. after spending all day here, working to by a specific car they sold it right out from under us. then trying to offer us a new car they knew we couldn’t afford. after finally finding another car we liked they came to us with a payment basically saying we couldn’t afford it and pushed us out the door, not even asking if we wanted to try and manage the payment. I don’t recommend this place at all.

I got my car here through the USAA car buying program back in June 2013. Got such a great deal and I take my car for service here when it needs it. It’s free up to 35,000 miles. The service typically takes an hour — hour and a half. Not too bad. I normally wait in the lobby area. There is WiFi if you need it. The only thing I would recommend if offer real creamer in the coffee station. The powdered stuff is nauseating.
Side note, I have a Prius Persona edition and out of the 4 cars I’ve owned, it is the best car I’ve ever had. I’m a real estate agent and my clients are always very surprised at how spacious it is, cool tech features that make driving safer, Bluetooth, and it streams Pandora. Then of course in my profession I drive A LOT. The Prius gets almost 50 miles a gallon, and I can’t ask for anything better.

Rick Hendrick Toyota SUCKS!
Their service department is horrible and good luck with them answering the damn phone.

Cars in Fayetteville pretty much sell themselves. This place is packed with salesmen/​women that will pounce on you before you get out of your car to look at their selections. So I find that a bit much, especially when I am waiting on service and just want to get out of the waiting area. Waiting around after picking our your new car is crazy, a lot of back and forth with the salesman and the «manager» on a final price.
Service is hit or miss, now they have the appointment system so that does take some of the chaos out of dropping off my car, however it still takes forever to get the work done. Prices are comparable to any other dealer. I just hate that no other shops will touch my Scion so I don’t have a choice on where I can go and compare prices.
Biggest tip is be prepared to wait, if you can get someone to pick you up.

Purchased a car after returning from deployment. My ex-​girlfriend picked up car and they put the title in her name only. Long story short, I was left paying for a vehicle that I purchased on a contract, but had no title. Toyota Finance and the state motor vehicle division were supportive, all they needed was Rick Hendricks to sign a correction of title application. I believe they did not sign it because I was military and they knew that I would soon be out of state. Worked with them for four years trying to correct the title situation. Carefully check the paperwork and both purchasers go in person to pick up car. Definitely recommend that military avoid.

This was the worst experience I ever had with any dealership. I need to get some work done on my car. When they diagnosed it they said they did not have the part in, but they can order it and when it does come it they will notify me. Several days passed by and I get no call. So I call them and they said it arrived yesterday, but they never let me know. I asked them why they didn’t let me know because I would like to get the car fixed. He just replied back, «The part arrived so you can bring your car in now» I asked the question again, and all he did was reply with the same exact answer. Oh forget it.
So I bring the car in and these guys in the counter are the worst in customer service. The one who «attended» me just looked down at his keyboard without looking at me. People in Fayetteville has the worst manners. I have lived all over the US and Fayetteville people straight out SUCK.
Remember one thing Rick Hendrick workers… your boss does not pay your salary, the customer does. Without the customer there would be no revenue to pay your salary. Invest in your customer service skills.

Took my Toyota here for a service appointment right after I was stationed in Bragg. Let me tell you: I’ve used the service department at Toyota’s in Anchorage, Alaska; British Columbia, Canada; Tacoma, Washington; Sierra Vista, Arizona and Sanford, North Carolina. Toyota rocks; they have the best dealerships, the best service, best maintenance, etc. I would give Toyota motor corporation as a whole ⁵⁄₅ stars if this place didn’t exist. I would give them ⁴⁄₅ stars as long as this place still stands.
DO NOT GET YOUR VEHICLE SERVICED HERE. I made an appointment, was made to wait over 30 minutes. Argued with the guy at the service counter about my appointment, (he told me they would not have time to wash and detail the vehicle, even after I told him the appointment I scheduled included a wash and detail) argued with him some more about my service plan (showed him the TOYOTA service coupon I’d paid thousands for at the dealership in Anchorage; he said they were not accepted and I had to get the manager to accept them)
Drive to Toyota of Sanford and enjoy an excellent service appointment!