PetSmart

Took my 2 dogs to be groomed. One they did a wonderful job on. But the 2^nd one not so good. She was shaved so closely that they drew blood on her skin. She had scabs all over her little body. She cred in pain for days. I took her to the vet the next day after the grooming. All we could do is spray her with antibiotics and wait for them to heal. She acted very strange for over a week. Just not herself at all. I went by Petsmart, two days after the grooming and told the Manager. He said he was going to look into it. Said the groomer may not have oiled the Clippers. He gave me a 10 dollar discount on my purchase that day. And said he was really sorry my baby was in pain. I’m not sure what more he could have done. But hurting one of my girls really upsets me. When I stopped by I didn’t have Bella with me and he never asked for me to bring her up to look at. She has black hair and I could see read blood scabs all over her.

I generally like petsmart but I will never return to the Ramsey st store again. I asked an associate to help me locate a seresto flea collar in the size I needed. I waited a long time while he helped other customers including those who came after me. While waiting I over heard an older lady next to me telling another associate that her dog had a bad reaction to every flea treatment she ever used, some very severe including seizures. She wanted to know what flea medicine she could use that wouldn’t cause a reaction. The associate should have told this woman to consult her veterinarian because of the dogs unique problem. But instead he told her that serestro had zero known side effects and if she used it her dog would be fine. There is no way he could know this and should not have said her dog would be ok given his history with flea meds. I didn’t want something bad to happen to the lady’s dog. I looked at the woman and said, «that’s not true, serestro does have some side effects that rarely occur like lethargy in dogs. You should ask your vet.» Before I could say anything else the associate flipped out and stepped between me and the woman, waved his arms around and loudly said, «No no serestro has no side effects, your dog will be fine.» I said that he could look up what I was saying online with his phone and he continues to loudly say that he had never heard of any side effects and she didn’t need to listen to me. He was waving his arms around so much he hit me in the shoulder. I couldn’t deal with him anymore. I hoped the woman heard me and I turned around to the now returned first associate and asked where the collar was I had asked for. He still hadn’t gotten it and the other associate kept running his mouth about me not knowing anything behind my back. I said I wanted to talk to someone about his attitude and the first guy said «oh he doesn’t have an attitude.» I walked back to the grooming station to get my dog and leave. The guy walked in behind me, whispered that I was a bitch to the groomer helping me and left. The groomer smiled at him. I asked to see the store manager and was told she wasn’t there. I don’t know why the guy got so upset because I told the lady to ask her vet or why two other employees thought his actions toward the older woman and myself were ok. One bad employee is enough, three equals bad management.

Everyone is so nice here! They are so helpful and the one time they were out of my dogs food I was actually able to order it in store from their tablet and have it shipped to my home for free! What awesome customer service! Saved me a trip down to Skibo one. I love this location super close to home as well. Thy also let you weigh your dog which I do a lot because I own a Great Dane.

My review is based on grooming services. If I could give zero stars I would. I took my shih tzu puppy in for grooming and requested Jesse. When I arrived he was not there. Instead he was booked with Maribel. I was fine with it and just hoped she would do a good job.
First off, the receptionist was not helpful at all and was not paying attention to my requests. I asked for specific shampoos and a certain cologne and she was completely ignoring me. She took my puppy and just walked away. I asked her to come back because I wanted to make sure they did not cut his hair too short. She looked at me annoyed and walked back toward me slightly rolling her eyes. She nodded her head and said I’ll let the groomer know and walked away. The groomer did not come out and introduce herself as they normally do.
I felt so uneasy leaving my dog there and should listened to my gut. When I picked him up he was totally freaked out. He had the worst cut. His fur was sloppy and chopped up. He had been shaved bald on a spot between his face and seemed that he may have been bleeding. His fur was completely greasy. I had to take him a bath when he got home. On top of that they charged me for services I did not ask for! I was so upset I could not wait to get out of there and get my poor pup home.
I had the absolute worst experience with the grooming department. Maribel did a horrible job I should not have had to pay for it but was not in the mood to argue. I will continue to take my puppy to the skibo location. There is groomer there by the name of Quincy whom is spectacular.

Just picked Zaxby up from his «spa day» –he LOVES it. and he looks fantastic (I’ve added some photos from today’s groom) I saw where another Unilocaler reviewed with an unpleasant experience. I hate that things didn’t go well for her and her pet with that other groomer, I have insisted on Jessey each time and I have been extremely happy, my reviews are based on Jessey grooming my Zaxby. I hope she gets a chance to actually get the groomer I recommended, and thank you for suggesting a groomer at the Skibo location. Zaxby and I will stick with Jessey here on Ramsey because I’m sure you know a really good groomer that your pet loves is rare and very special. But I noted the name of your person on Skibo just in case I ever need someone. Thank you ! I really hope they make it up to you for the bad experience. Keep on Unilocaling!
Another great groom for my Zaxby. I am so pleased with the grooming staff there. Jessey went above and beyond again today. Thank you for taking such great care with my Zaxby.

I like the wide variety of toys they have and most are on sale. I’m not sure how the salon is but it looks clean. I always enjoy seeing everyone’s pets! They also have a massive treat section and good deals can be found there as well. The staff is always friendly and helpful.
Now the cons: I don’t approve of the fact that they let people bring puppies and kittens that need homes and sit them in the sun to bake while people crowd around them. It’s a nice idea to help with adoption but how about having a shaded area set aside for that purpose. I didn’t see water or food for them anywhere but maybe I just missed it…

This Petsmart is close to home and never crowded at least it hasn’t been when I’ve stopped by! It’s fairly new so it looks good and is clean! The associate are very helpful and friendly not that the other locations associates aren’t but every time in visit this location some ask if they can help me! If I had to think of a downside to this location it is a bit smaller than most and a few times there were some items out of stock but not really a big deal!

I really like this PetSmart. It is close to my house (yah!), clean and the employees very friendly and professional.
This weekend, I was incredibly tired and of course had allowed my sweet Chihuahua to run low on food. I ran into this store to grab a few things. I was in the minority since I didn’t have my pup with me. No matter how tired you are, some sweet animals will give you a boost of energy. Got ready to check out and the cashier gave me a $ 3 coupon for food I was already purchasing (bonus!).
It is conveniently located in the shopping center adjacent to Ramsey Walmart. It is easy to access and plenty of parking.
Will be back!

Everytime I go into this Petsmart they are wonderful. The people are always so nice and friendly. I was unaware until yesterday we could go into the area where the kitties are and just play with them and give them some attention. I assumed only serious potential pet owners could do that, but anyone can. The people are friendly. They are always playing with the animals and being super helpful. The doggy treat area is always stocked and clean. They never have messes left unattended. They are great!!!