Pennink & Huff

I just had the most horrible experience with this company. I had them «manage» my property for over 4 years and I just got back to my house yesterday. The state it was in was atrocious. Filthy is a nice way to say it. I went to the manager in question and was told they couldn’t force renters to clean around stove and refrigerator or clean out the garbage/​recycling bins. YET the renters got their full deposit back. I don’t think there was a complete walk through done when they left. The yard hadn’t been raked for months, the previous renters left little bits of their garbage around the property. Let’s not start on the state of the carpet. The property manager first said she couldn’t make them steam clean it then in the same conversation said that they did. DO NOT USE THIS COMPANY.

I would not recommend anyone in the office to anyone in the real estate field. I have been grappling with them through phone calls, emails and walk ins for months and have yet to end our relationship. These people suck. period.

They do property management for an HOA. Owners have to go through P & H to get repairs on the exterior of buildings etc. This is essentially paid for in advance through HOA dues and assessments. Frankly, P & H is a royal pain in backside to deal with. When their phone numbers actually work, calls frequently go unreturned, they don’t follow up with you like they say they will, and it usually takes 5 calls plus to get even something simple done. At that point more often than not it still isn’t done right (I have lots of photos) and the process starts over, rinse, lather, repeat. I’m sick of it and wish the association would fire them. The worst is «Chet» who handles the association account. A complete waste of time to deal with. More often than not fails to return calls, and when he does can’t be bothered to actually listen to what he is being told so he screws up giving the information to the contractors who will actually do the work. «Chet» is probably half the problem all by himself, but in general I would still give the agency an F. If they fire Chet I would upgrade it to a highly conditional D+. In short, avoid this place like the plague. The only thing I can think of at the moment worse than this company at large (other than maybe Cholera) is Chet. My advice to them: FIRE CHET and don’t replace him with anyone remotely like him, this would be a huge step in the right direction. Update: As of 6÷1÷14 I am told Chet and Pennink and Huff are no longer going to be handling the association account in question. That is fantastic news.

More details to be added to the review, once fear of retribution is removed…