D C Appliance Repairs

Poor customer service. They won’t answer the phone. We spent over $ 500 and our fridge broke again with the same problems within weeks. They won’t tell you where they get their parts from. They are a scam. Danny is rude and unprofessional on top of it. We have to call another repair company now. I feel cheated. It’s awful.

This guy came out to fix our stove, determined that the hinges were bad on the front door, and called in to find out that they don’t make the hinges any more. That’s fine. They seem to be available online, but if he doesn’t do that, it’s up to him.
The problem we had with this guy was that we also asked him to take a look at the garbage disposal, which was making noise, but didn’t seem to be working. He flipped the switch, took a glance udner the counter, and declared that the whole thing was shot and needed to be replaced. It seemed like a pretty fast diagnosis, but hey, he’s the expert, right?
2 hours later my dad is over for a visit, and we mentioned the disposal. He flipped the switch, turned ito ff, and asked for a broom. He stuck it down in there for a second, flipped the switch again, and it’s working. My dad is a real estate tax expert. So I’d expect the appliance repair expert to know a little more. The whole deal felt a little shady, and we started to realize… he couldn’t fix the thing we called him out to fix, and when we showed him the disposal, he jumped at is as an opportunity to still make a buck. We were quoted $ 250 P/​L for fixing something that wasn’t broken.
When we called him back to let him know the thing wasn’t broken, he got pretty irate about it. He was pretty insistant that he be paid at least for the service call, which is normally something of value, but we told him no one wanted to pay for the opportunity to be scammed and overcharged. Moreover, we rent, and he’s supposed to be dealing with our landlord. I’m guessing he knows she won’t pay him, so he was trying to get something out of us.
I’m leaving 2 stars instead of 1, because I’m nice, and maybe he wasn’t really trying to scam us but really just doesn’t know anything about garbage disposals. But if you’re an appliance repair guy who doesn’t know about some appliances, and ends a hunt for a discontinued part after one phone call, your expertise is sorely lacking. I’d call this guy out if you need like… I don’t know. Some screws tightened or something. Otherwise, he probably can’t handle it.