AT&T

I can’t believe I’m raving about a cellphone store/​company but I am.
I am constantly upgrading phones, adding devices, changing devices, services, etc and I ALWAYS get SUPERIOR service at this store! They are always more than happy to answer just a question to moving my media from one device to another.
They never try to up-​sell me or get me to buy other services. I feel comfortable and confident going in there knowing I am not going to be bombarded with sale pitches and I am just going to get what I went for.
Kudos AT&T!!!

It’s really hard for me to be wowed at a cell phone store. It comes 3^rd to having to haggle for a home price, it normally equals to having to haggle your ass off for a good car deal.
Not this time. My time was given to Whitney, and I was so over the moon with the wonderful experience that we had, that I felt everyone should know.
We had NO WAIT! (Crazy right?) walked in, met Whitney, and it went fabulous. We weren’t aware of the taxes that we would need to pay to add a line, so after all of that work, she came in, on her day off, to complete the transaction two days later when we were ready.
She also went out of her way to set us up for u-​verse when the website kept telling us that it wasn’t in our area.
I’ve never honestly been so happy with a carrier, carrier store, and a representative of said carrier. Seriously. I’d given up on the idea of decent customer service until we met Whitney. She’s the reason that we are willing to drive the 7 hours from Memphis, back to knoxville, just to have our carrier needs met.
I highly recommend this establishment, and please, when you’re there, ask for Whitney. She’s wonderful!!!

Helpful average service if you go to the store. You will be given a business card and told to call for help if needed. Translation: only phone calls related to new sales will be returned. If you have a question about your new phone or service, get in your car and go to the store because your call will not be returned. ASK about the term of the price. Introductory prices are sold as permanent prices.

This is a corporate store. They have everything AT&T offers, including U-​Verse. The customer service is ok, but nothing to get too excited about. Good location in Turkey Creek Shopping Center.