Apple Store

So I scheduled an appointment and took my iPhone 5 in because it would not charge any more and I asked if my phone was part of the battery recall the lady checked it out and said no you have a hardware problem. I told her it was working fine just losing its charge and then would not charge at all anymore. she said no again. I decided to get a battery on amazon just in case. WOW a miracle! My hardware is magically working with a new battery! I also looked up the serial number on apples website and guess what! It says your phone is eligible for the battery recall. So glad she really looked it up! Horrible customer service!

My laptop had to be sent from this store to a dedicated repair location to be fixed which I was told would take 7 – 10 business day. After many attempts, I finally got in touch nearly 3 weeks later. In the store, I find out that they had registered the repair under another customers last name, phone number, and email. The reason I hadn’t heard from them was because they had been emailing the other customer. I looked at the information, told the customer service rep who was working with me that it was all incorrect. Her reply was «Okaaayy…» as she walked away.
Technician (or another customer service rep) brought out my laptop and asked to see a photo ID. I showed it, but asked him what good it could do, since they have a different customers name registered to my computer. He laughed.
I told him that was concerning, especially since they had emailed her to say the repairs were finished and she could have come in, shown her ID and walked off with my laptop. He agreed but told me «But, we have it, here, in our possession, so everything is fine.» To his credit, at the end of our discussion he told me he would let the technician know what happened so that he would be sure to confirm customers contact information in the future.
He also could not give me any information as to what might have happened to cause my 2 year old laptop to need an new hard drive.

Terrible customer service. Walked in to see a «genius» but they were all booked up for two and a half hours.
Mind you, there was about 15 employees in the store, perhaps 8 customers. 5 of the employees were standing around in a circle and chatting with each other. The store is a joke. Pretentious children with minimal qualifications that have a big head because they have the title of «genius».
Don’t get me started about the Apple support phone call I had earlier in the day. I’ll just say I called for a simple fix to get lectured by some lady for 10 mins and not have the problem fixed. Quality, Apple, quality.

I visited the Apple Store in Farmington over my lunch break Friday February 6, 2015. When I called to make the appointment, I described the intermittent issues I had been experiencing with my iPhone. While I was on the phone, the representative checked to see that the Apple Care policy I had purchased was still valid. I had made an appointment for 11:20 am. The person who made my appointment over the phone, suggested that I needed to be there early between 11 and 11:10 am.
After a thirty minute drive, we arrived promptly at 11. We checked in. We watched walk-​in folks get help in front of us. Finally, just after 11:20 am, a customer service rep comes to visit with us. I describe the issues I am having with my iPhone: The sound for ringing doesn’t always respond to its setting. When it is set to vibrate it sometimes rings, super convenient when in a meeting. It doesn’t always ring audibly when the volume is turned up and the ringer is on. The alarm clock doesn’t always alarm. The call quality is poor. She suggests that instead of using the silence function on the side of the iPhone, I could just put it in sleep mode when I am in a meeting so that no disturbance is created. While that certainly is a solution, given that I have paid for an insurance policy, I do not find this to be acceptable. I tell her this. She takes the phone away into the mysterious back room to run diagnostics. She returns after fifteen minutes or so and tells me it has some software issues but no hardware issues, so I should take it home and reformat and all will be well. I tell her I don’t find this solution acceptable after driving so far to have an «It might fix it.» answer. She gets her manager.
The manager tells me that «customers don’t always know what’s wrong» and it that it’s up to the Apple employees to be the screen. While on some level this may be true, I also have a brain and can tell when I am being patronized. This interaction makes me angry but I very calmly tell him that I described the problem to the person when I made the appointment. I described its intermittent nature then and again in the store. I suggest that I do know when my phone rings when it is set to silent in a meeting. The message was clear, you are a stupid customer who knows nothing and I am an Apple Genius who knows everything – just not what is causing the intermittent issue – so go home, reformat, be gone. Unsurprisingly, I didn’t find this solution acceptable. After much verbal circling, they agree to replace the phone per the insurance policy.
I find the whole situation offensive, being told that I am not smart enough to describe what my phone is doing, that I should just blindly go away and do what they say without a built in test to show it will work, and the general lack of customer service. Apple, I expect more from you.

I had questions about my iPhone and Macbook Pro and I’m fairly competent with apple products. The employee Jordan there showed me another world to apple and how far the capabilities go to my products. I loved his very positive attitude and outgoing personality and I believe he made the representation to Apple Inc ideal. I highly recommend him and Mac products to everyone thanks to this one experience. Give this guy a promotion to Genius! He is one.

Jordan helped me tonight for a broken screen. Ran over my own phone while going through the car wash. Don’t ask. I was doing a good deed and got the shaft. Anyhow, had Apple care and am on my way after 45 minutes. Made an apt at 5:30 for after dinner at 8:10 and was out by 9. Got a bit of Orange leaf across the promenade and BAM! Love this location.

You come here for a few reasons. You read my stories, watch my videos and let me know when you agree or disagree with my opinions.
I appreciate that.
So from this point forward you will be recognized for your initiative. You might be presented with challenges. Answer a question. Engage in a discussion.
You will earn Rank as you accumulate points from accomplishing these objectives. Campaign badges, Achievements and and an Exchange to spend your reward points on stuff.
This isn’t a requirement, The content will still be available for you to read if you don’t enlist. You just won’t get any points or recognition. But if you are here why not participate?
Leaderboards, Achievement descriptions, profile statistics… it’s all here. It’s just for fun… if you think competition is fun.
Exert some effort. Gain recognition. Complete objectives. Earn badges. Rank up. See how your User Experience stats stack up against everyone else.
Issue challenges to others, participate in time sensitive system wide challenges. If you succeed, you will be recognized. If you come up short, you will be recognized.
No recognition is the only FAIL.
You come here for a few reasons. You read my stories, watch my videos and let me know when you agree or disagree with my opinions.
I appreciate that.
So from this point forward you will be recognized for your initiative. You might be presented with challenges. Answer a question. Engage in a discussion.
You will earn Rank as you accumulate points from accomplishing these objectives. Campaign badges, Achievements and and an Exchange to spend your reward points on stuff.
This isn’t a requirement, The content will still be available for you to read if you don’t enlist. You just won’t get any points or recognition. But if you are here why not participate?
Leaderboards, Achievement descriptions, profile statistics… it’s all here. It’s just for fun… if you think competition is fun.
Exert some effort. Gain recognition. Complete objectives. Earn badges. Rank up. See how your User Experience stats stack up against everyone else.
Issue challenges to others, participate in time sensitive system wide challenges. If you succeed, you will be recognized. If you come up short, you will be recognized.
No recognition is the only FAIL.

Love this place. Great products, great service (especially Connery) and it’s great that we have one in David county.

Came here on Saturday to pick up a case for my new iPhone 6 Plus. The place was crazy busy due to the iPhone 6 launch from the previous day. I was very impressed with the customer service. The man at the front door was very friendly and let me in the store immediately without having to make me wait in line since I was only there for a case. I was able to come in and out in about 4 minutes. I’ll definitely be coming here again.

I went to check out if they had any different accessories. To my surprise, they had one I wanted and hadn’t seen before. They weren’t that busy, but every associate was with someone. Out from behind the mysterious grey wall comes someone.
I asked if he could check me out. He promptly talked down to me and asked if I knew that I could’ve just checked out on my phone. I explained that I would love to, but changing cards was impossible within the app. He explained that I had to do it through another app. I then told him that an associate in Virginia had told me that my company gets a corporate discount. He couldn’t find it. I pulled up the receipt from 2 weeks ago, and he told me that the people in Viriginia did it wrong and he won’t do it that way. We were only talking about $ 7, but still, this is customer service? He quickly explained to me that he, Sal, was the «Senior Manager» of the store and he didn’t do things the wrong way.
Guess what Sal, you do things wrong. It’s called customer service. And from the previous reviews, this is commonplace in your store. Good luck, I won’t be back to your store, there’s one a few miles down the road and they are MUCH nicer and have never talked down to me.

I have visited this store a few times, and even purchased a couple iPads. I have never been very impressed with their pretentious, rude customer service, but figured it was par for an Apple store. However, yesterday was the final straw for my patronage at this store.
Yesterday drove 100 miles from Wyoming to handle a few things in the area. I needed to ask a simple software question concerning my iPhone that I figured would take a maximum of 5 minutes. Unfortunately I arrived at the apple store later than I thought, but walked into the store just before closing. The doors were open and a few customers were there. I approached a female employee who promptly told me they were closed. With a smile I showed her my iPhone time which showed a few minutes before their posted closing time and said I just had a quick question. Her response was ‘if I can answer your question in one minute ill help’!
Obviously with the attitude I got I was no longer in the mood to be in the presence of their superior, pretentious intellect. It is apparent that customer service is different for a Farmington Utah Apple employee.
Typically this negative customer service comes from a stores management training and reflective of the stores overall attitude.
Hopefully this changes, but I will be hard pressed to find out as I doubt I will revisit the store.

If apple makes what i want to buy, I buy apple’s. But anyway, the people at this particular store are super friendly and helpful and its not NEARLY as busy as the city creek store. In fact… its pretty much never busy…

The service here at this location is excellent. Whenever I go to this location I am greeted right away and helped. Everyone seems really happy with working there and never have a complaint. Thanks Apple for putting this in right across the street from my apartment!

2 stars for the location of the store, 5 stars for Josh. It must be a new location since it wasn’t on the built-​in GPS map for my 2011 vehicle, and my phone was bricked so I couldn’t use the map to get there… I wrote down directions from Google on my PC at home (how archaic!), so I was able to get to the general area. I parked, then asked about 10 different stores where the Apple store was. No one knew. I finally found a mall directory and was able to locate the Apple store, was 15 minutes late for my appointment.
They were able to get me in right away and Josh, my «genius», was great. I talked him through the issue (s) I was having (all while I was flustered from being lost/​late) and he was nice, friendly, and very knowledgeable. He gave me a few options and came to a conclusion, plus gave me a few tips to avoid the issues in the future.
This is the 3^rd Apple store I have been to (Alaska, Texas, and Utah) and everyone was nice, Josh was great. I’m not Apple-​dumb… I’ve jailbroken previous devices. He explained a lot, but didn’t treat me like I was an idiot.

I am the last person I know to finally purchase an IPad. But I finally went here to buy it. The sales people were nice, perhaps a little condescending to those of us who lack their technical background. I purchased the extended warranty, since I can foresee one of my kids spilling their drink on it, dropping it, etc.

I’m not drinking the Apple-​flavored KoolAid!
Maybe the service is so crummy because its new? But considering that everything is automated, you’d think the learning-​curve; wouldn’t be too extreme. You’d be wrong.
So, I went online & made an appointment for the Genius Bar. If you are ten minute+ late they won’t honor your appointment. But at this location, apparently it’s OK to leave you waiting for ages, if you show up on time. Courteous, right?!
I was early for my appointment. When I got to the store I stood around waiting for someone to acknowledge me.
Eventually, I was checked in. And seated at a table.
I waited there for 10 minutes before someone came along and moved me to another seat for ten more, uneventful minutes.
The employee assigned to help me finally came over & told me that he was finishing up with someone else & would be over when he was done.
Then he went in to the back room. The lady he was working with commented to me: that she’d been there forever!
After a while, it was my turn.
I didn’t leave the store a happy camper. Not only did I feel that my wait time was ridiculously excessive. But I was less than thrilled about the fact that the manager wouldn’t approve my repair. I have apple care for my device, but the type of fix I needed is apparently left to the managers discretion, and the manager at the time I was there said: No.
As I was leaving, I was reminded that if I chose to come back I’d need another appointment.
Insult to injury.
This particular location may be a mere 5 minutes from my house. But I’ll drive in to SLC & go to the apple store at City Creek the next time I need something.
Their service is head-​and-​shoulders above the Farmington Station store.