T-Mobile

To start this isn’t about T-​Mobile at all, t-​mobile is a great company for service and won’t change. But I have never been so disappointed with service ever. The sales rep wasn’t wearing a name badge, was short and didn’t explain very well what we were getting into at all. So much disappointment. We had to come in more than 4 times once to get a trade in, which couldn’t even work because of «system issues.» The second time was a purchase. The rep didn’t even set up the phone, and make sure everything works. While my wife was setting up her new iPhone 6s the phone kept resetting. We tried to exchange the phone and the first time the manager told us just to sign in without the Apple ID. That worked we went home and the phone started to freeze we immediately turned around and try to do an exchange again and receive some very poor attitude from the manager. I would not recommend going to the tmobile do the customer service and bad attitude thank you. What are you