Advanced Veterinary Care

I’ll preface this review with the fact that the 2-​star rating is based on a single experience we had recently at Advanced Veterinary Care. We rescued our dog about a year ago and have taken her to Advanced Veterinary Care since she was a puppy. Overall, we’ve had pretty positive experiences with Dr. Kelly and rest of the staff at Advanced until yesterday. Our dog has had chronic stomach issues and we’ve put her on a diet specific to dogs with sensitive stomachs as well as a probiotic from time to time. Over the weekend our dog had diarrhea and we contacted Advanced to get a probiotic for her. I tried to pick up the medicine just before the office closed at 6pm but the door was locked around 5:58 (despite several cars still in the parking lot). I called the front desk to see if they would let me pick up the medicine since I was in the parking lot and was told I had to come back tomorrow at 8am when they opened because they were already closed. I then asked if they could make an exception this one time for a sick animal and was told blatantly «No» by the person working the front desk. Veterinary care is already expensive as it is so I can give my money to somebody else that values me as a customer and my dog as a patient (since we all know our pets are like family). If you’re looking for a new vet I’d be weary of a place unwilling to help when you’re in need. I think great customer service goes a long way and Advanced Veterinary Care has lost us as clients because of a lack of it.

I can’t say enough great things about Advanced Veterinary Care and the staff; they consistently provide beyond exceptional care. Every staff member truly cares about each animal that walks through their doors and treats them like their own. They have treated our «special needs» dog since he was an 8 week old puppy through numerous ailments, surgeries, and persistent medical issues and I couldn’t rave more about the level of service they provide, their knowledge, and their willingness to go above and beyond to understand and provide exactly what our dog needs! We wouldn’t dream of going anywhere else and are lucky to have found such a wonderful team!

I read the above review from Johnny and had to comment. It couldn’t be further from the truth. My boyfriend and I adopted a dog and I had called and spoke with the cheeriest of girls. They were able to fit him in right away and now we will never take him anywhere else. I honestly have no idea what made him say all those things, but fromwhat I’ve dealt with, it couldn’t be more wrong.

Dr. Chace and his staff performed two procedures for Gus, one to remove his undescended testicles, and another to correct his entropion in both eyes. Gus is an English Bulldog, so any surgery can be complicated by their breathing issues, but everything here went smoothly. Gus is now fully recovered after two weeks and looks great!

Brought my dog here yesterday, after she had an allergic reaction to a bug bite. We hadnt yet been to this vet, yet they took us NO questions asked, were friendly, helpful, and knowledgeable. Not to mention a great price for what probably could have been classified as an emergency visit. Looks like we have a new vet!!!
Thank you for a great experience!!!

Clean. Great experience for my first time there, and great staff. They smile and are very nice and answer any and all questions you have without missing a beat. Great group!

Dr. Chace thoroughly examined my dog and treated him correctly. The bill didn’t break the bank so I will be returning to this clinic. Having worked in veterinary clinics previously, I would recommend this clean and professional animal hospital to any of my friends. They obviously love animals and have earned my trust so far.

I have been coming to Dr. Chace for several years now and will never, ever consider going to another vet for my guinea pigs. His depth of knowledge and caring personality make it a comforting experience to go there; even in times of great stress, such as when a pet is ill. He understands the sensitivity of their digestive tracts and knows which antibiotics they can and cannot tolerate. He and his staff are always so friendly and are visibly passionate animal lovers. I recommend him to every small-​animal owner I meet!

We recently moved to the area and were NOT happy with the vet I had planned to use. Advanced Veterinary is very close to the house, so I decided to give them a try when I realized the original vet would not work out. They got us in very quickly for initial exams for all three of my pets. Dr Chace spent a lot of time with us getting to know me and my animals and understand a little about some of their health issues. He also carries the prescription food my cats need and it has been very easy to go in and get refills. I definitely got the sense that he is more worried about the animals health and well being than just making money off of us. He spent a long time with me discussing my concerns over giving my dog the lyme vaccine and then we came up with a plan with both agreed on for how to proceed. My previous vet had said that the cats needed a teeth cleaning right away, but I didn’t have time before moving. Dr Chace said that although they could use a cleaning, not bad enough to justify having to put them under anesthesia. That gave me some confidence that he’s most concerned about overall care and less concerned with just making a profit off us as some of the vets I’ve used over the years.