Sinai Van Service

They make us wait for many hours yet we have prior arrangements. I have an elderly mother. They are the worst there is! !!

Scary. Almost got run over by them and while we were in the right, van #55 honked at us while crossing the street.

I was in a bike lane on Dekalb Avenue this morning when I heard beeping. I turned to see what was going on and saw a van from this service (license #11 856 LV in case any supervisor cares to look into it) driving behind me in the bike lane. He had apparently been trying to pass a car while on the commercial stretch of Dekalb (which is one lane at the point we were at). The van then raced to the right of the car in front of it to beat the light only to get stuck in traffic anyway. I caught up to it and told the driver that what he was doing was incredibly unsafe, especially for an ambullette with a wheelchair passenger aboard. I was rudely told that I «should mind my own business.» Actually I think it IS my business when I’m being tailgated in a bike lane!

DON’T EVER EVER USE THIS COMPANY!
Driver was the worst …
1^st He was an hour late.
2^nd He had a fowl mouth.
3^rd He was blasting the music to the point that my disabled nephew had to hold his ears.
4^th His attitude was totally horrendous, and unprofessional.
5^th He put my nephew, who is autistic, in the most unsafe place he could, in the front seat.
Do yourself a favor an do what I should have done …
… Call a different company! Seriously!!!

The service is a hit or miss with their pickups. Theyre good picking you up on weekdays but hit or miss on weekends. Let me say since Jaunary of 2015 that i used this company its been as i said hit or miss. Picking up theyre either on time or about 30 minutes late. Not too big of a deal. The return trip is a different situation. operators say theyre only 10 mins away when theyre not close by. Sometimes theyre early which is nice but most times theyre 30 – 45 minutes delayed. I too waited for 2 hrs for a return home once or twice. Traffic and weather issues i can understand but 2 hrs delay ?? if they were straightforward and honest then at least I would get something to eat or take the subway home.
As other reviewers mention theyre now on your time and not on their time. Patients have other things going on in their lives. waiting for transportation shouldnt be the case.

Worst company. Worst customer service. You would think that because they are transporting people with disabilities they would be a bit more sensible. NOPE! I had a situation with them where they kept telling my uncle they will be outside in 2 minutes, waited 1 hour. I called several times, when I got upset and asked for them to stop playing games because they were suppose to pick up my uncle long ago. The guy actually hung up on me. I called again to speak with a supervisor. Shame Shame Shame.

I stopped using them, since I have a better company. One time they said they came, but they never called, so I didn’t know, so they left. And one time, they left me stranded in Brooklyn for 2 hours, when they said 45 minutes. A lot of times they never answered since they saw my number on the ID. Real professional, huh? A lot of times, the drivers never come on time, they’re on the phone, and I’ve seen them refuse a trip if they didn’t want to travel to a certain area. Glad I don’t have to deal with them anymore.

Perhaps the worst Medical Transport System available! They have been assigned to transport my grandmother to her hospital appointments every week. Each time the drivers are excessively late. I took photos of one driver texting all the way as he drove. I got into a huge argument when I asked him to pay attention to the road and cease texting. Another driver showed up 2 hours late (I kid you not) to pick us up. I was livid to say the least and let National Med Trans (the dispatcher) have it. Most of the drivers are Russian and refuse to step out of the vehicle. Today one driver SKYPED with his family in Russia while driving. It was infuriating. We drove at 20 mph while other vehicles honked excessively because he was holding up traffic. I took video today of a driver SKYPING with his family and photos of another driver texting while driving non stop. Wish there was some way to post on this site.
Two weeks ago we entered a van that reeked of cigarettes. My grandmother could not stand it, so we had to forfeit the ride and take a cab home. It was bad enough we waited 30 minutes to be picked up. We had to wait another 15 minutes for a cab. This is by far the most unprofessional company I have had the privilege of dealing with, and yet National Med Trans insists they are the best. I can only imagine what the worst must be like. Sinai has no consideration and respect for patients’ time. I understand that traffic, weather and other considerations are at play some of the time, but to be kept waiting without a phone call alerting us of the delay, that’s just unacceptable.

Pickup was at 10:45am. I know that sometimes they come late but at 11:15am I called to see where they were. They said they tried calling me and even knocked on my door. Bull. I was up and ready to go as early as 10am. I spent my time watching TV. I told them I had to make my appointment and they told me there was nothing they could do. I had to use another service and then I was 2 hrs late to my appointment. Worst company ever.
Luckily I have a forgiving doctor.
On other occasions I even had drivers blaring music and cursing.
Ill avoid this service at all costs from now on.

So I needed transportation to get back to Brookdale Medical Center to have my cast removed and be examined by the orthopedist.
The nursing home arranged transportation with this company. My Mom was told it would cost $ 60 round trip and that it would have to be paid to the driver. She was not happy about that but of course I had no choice.
I was told 7:30 Am would be the pick up time. The driver arrive about 8:10 AM. I’ll let that go due to rush hour traffic. The driver was nice, got me into the vehicle and strapped me in while sitting in my wheelchair. Since my mom was along for the ride, the driver allowed her to sit shotgun but she chose to sit in the back with me. When we got to Brookdale, the driver let me out and gave my mom his business card so we could call back when were done at the hospital. When we were done at the hospital (around 1:40P.M) we called the number and got the dispatcher. He told us 40 minutes. A driver arrived in about 30 minutes but it was not the same guy who drove us to the hospital.
However, yet again the driver was very nice. HE was also very professional in placing me in the vehicle as well as removing me from the vehicle when I got back to the nursing home.
One of the best things was when my mom had asked about the cost, the driver called his office. He was told there was no charge. How nice! Apparently once in awhile the office decides to do that for repeat customers or in specific cases. Thank you, Sinai Van Services.