Hertz Rent A Car

I“m a Hertz #1Club Gold Member and typically rent from them if I get a chance. Sure you’re able to likely get a slightly cheaper car rental from Avis/​Budget but the quality and service is typically a little worse. Out of the numerous times I’ve rented from Hertz this is one of the worst. The gentleman who assisted me at first who helpful and courteous. I returned the car the next day and indicated the fuel purchase option on the return form (usually they ask when renting it out). Received the e-​mailed statement to find out they charged the fuel & service fee which is upwards of $ 9/​gallon. Luckily I took a picture of my rental agreement before dropping it back off and customer service took care of the issue. I’d recommend another location or going to the airport where everything is professional.

Read the reviews. Don’t bother. This place is a joke and I’m stranded.
I was supposed to get a free 1 day car rental and have a voucher for a comp day. I made reservations 2 weeks prior, explained everything to the manager, he asked for the voucher code. I asked whether he needed any additional information because I wanted to confirm all details were covered. Spoke with him one day prior, he told me what I needed and he would take care of everything, not to worry, I got you, that sort of relaxed easy peasy language.
Not to go into every single detail of sloppy confusion, bottom line, when I arrived, everything changed. The guy that was helping was confused. He barely knew how to process the voucher and the agreed terms that he previously explained suddenly changed.
When you call, they barely answer the phones, they’re rushed and stressed over the phone and miss crucial, critical details. And then it’s like, oh well, complete disregard of responsibility nor any sort of ownership of the mistake.
Absolutely zero customer service. They failed to communicate accurately. This was all supposed to run smoothly, but due to their huge mistakes huge negligence and errors, huge fail.

Wow, clearly I should have read the reviews before choosing this place.
1. My travel agent had the wrong address. Not sure if my side or hertz didn’t update.
2. Service was god awful slow to check in and out. They apologized about the delay as it was busy. There were only two people in the office!
3. The car was horrible. Car would idle high for no reason and tire light on the whole time. Explanation… all those cars suck and we checked the tires… You should be fine.
4. Car was filthy on the outside and lightly cleaned on the inside.
5. Gas not full and somewhere between ¼ and ½ tank. Oh joy… First stop on my trip is to fill up the tank. Funny that they charge $ 9.99 gallon for them to fill up but more than happy to waste my time,
6. No parking!!! Not just for you but also their cars. Major pain the ass.
Well if you rent here you either are a narcissist or you didn’t read this review.

Had to use hertz as an insurance replacement vehicle when I was rear ended. They did not have a car ready for my reservation and I waited for «just 5 more minutes» repeatedly (at least half an hour) for them to go pick up a car. Then the car was tiny and couldn’t fit my car seats.

I thought I would give Hertz a shot since they had lower rates. I will never again consider Hertz. They have forever lost my business. Worst experience. If Unilocal would let me give a lower rating I would. Here is the rundown:
I made a reservation for March 6 – 16 at 8:30 AM. I called the location to confirm my pick-​up as scheduled. They had no drivers. This is not so shocking considering it snowed the night before. I would have been ok if they had called earlier to alert me that no one was planning on showing up. I could have had a ride arranged otherwise. The location told me to sit tight and they would probably have drivers. I waited until about 11, after cancelling a couple appointments, which did not make me happy. At 11, they said they still had no drivers. I asked if I could use a taxi. They said yes but they would only reimburse me a certain amount. I was unsure if I would be covered so i decided to wait a little longer. I called later and could not get in touch with this location. I called multiple times over the course of 30 mins. No answer.
I decided to call customer service. That was a mistake. They had me ping ponging between customer service and reservations. Eventually, I was told this location was now OUT of cars and the closest one was in Alexandria but I would need to get a ride there. Silly Hertz, I used you because you are supposed to pick people up. Getting to Alexandria from Falls Church on public transportation takes a minimum of an hour. Well, they said corporate would be in touch with me. I still have yet to hear from corporate but I cannot continue to wait. I need a car this weekend and into next. Thanks Hertz! I am using Enterprise because you cannot get it together and treat your customers with respect.
Sincerely,
A Disgruntled Never Customer

I have rented a car here a hand full of times out of necessity until I found a better hertz location. If you’re in the falls church area it’s one of the only options unless you want to head to the airport. The issues are that there is no parking at the location so you have to get dropped off or take a cab. They don’t pick you up either even if you are close. They don’t answer the phones diligently. The car you get is quite often not what you expected, I learned to specifically request that I wanted a car manufactured in the last 3 years. The final straw for me was my last rental. I left a nice pair of sunglasses in the middle compartment (I know … my fault). I realized it the next day and called the location to tell them to check. Could not get through for several hours then I was routed somewhere else then when I got them on the line they said they didn’t have the car. Then they acted like this never happens and they didn’t know where they would have a lost and found. In general very unprofessional and I expected that I would get my sunglasses back after calling less than 24 hours after returning my car. Unless some employee took them which may be what happened. Either way, didn’t give me a warm fuzzy.
The hertz off lee hwy at embassy suites hotel is my new go to. Will review that one once I have some more rides under my belt.

The phones are never answered and maybe it’s because the location is small & shares the property with a auto shop? But I reserved a vehicle about 3 weeks prior to pick up date for 9am & was called 15 mins before the Hertz location closed, the day before I was supposed to pick up my vehicle and was left a message saying they don’t have a vehicle for me… I call back immediately REPEATEDLY until closing & NO answer. It was very unprofessional, & if that is Hertz’s standards of customer service & ways of notifying a customer of an issue, no one should rent from them. So I call customer service & they tell me they have 3 makes of the vehicle I requested & shouldn’t be a problem in the morning. I show up at 9am the next day (no one is there)… I wait for a rep. 30 mins later a rep shows up & tells me (oh you didn’t get the message I left you”? Beyond pissed at this point. I remain calm & told him I put this reservation in for some weeks now and that my car should be here, especially since you have a vehicle for this customer (who had a reservation at a later time than I). The rep tells me «well he put his reservation in a little over a month ago»… Not much longer than the time I put mine in. Told me that it’s not a guarantee that I’ll have a car for you but hopefully by 3pm. At this point requested ANY car because I had to be somewhere almost 5 hours away by 2pm. & he said he still can’t guarantee a car for today. I step out for some air and a little while later the rep came & told me that I might be in luck with a car soon. Sometime after 10am I did receive the car. The rep (another rep from the one I initially dealt with) was fine and of course no trouble at this point since I had the car. I also missed my appointment at 2pm because of this whole thing.
So to pretty much sum up my issue was that everything in total was very Unprofessional. Neither rep were bad people, but one did lack common courtesy/​sensitivity to the matter. If I do return to Hertz, it will most definitely be at another location. But I will search for a better deal elsewhere before I do.

Not so happy with my experience here, and I will use a different rental agency in the future. Bad attitude seems pervasive at Hertz, including at Executive Customer Service in NJ, when I called to file a complaint about my experience in the last 2 days.