For Eyes Optical

I visited this store after getting my annual eye exam. I went into the store to look for glasses and overhead the sales associates talking badly about one of their customers. They definitely saw me browsing in the store and I even passed by them. It was very unprofessional and as someone who works in customer service I was not pleased. They also did not have a good variety of designer glasses for women.

Today I walked in for an adjustment of my glasses that I purchased in June 2014. The new sales associate, Patti examined my glasses very carefully while it was still on my face and she knew exactly what had to be done to fix the problems. She was very knowledgeable and professional. If you have adjustment problems, go see her!
My husband and I have been getting glasses from this For Eyes since 2010 and we are very happy with the services.

We read some of the negative reviews, but had the exact opposite problem. They were quick (6 days for the glasses) and cheap ($ 25 for glasses and lenses) and very nice. I wouldn’t hesitate to go back!

Agree with Charles S. below. Friendly people but poor experience overall.
They specifically asked me how I should be contacted when the glasses were ready, but then used an old phone number (not email as I had requested) to let me know they were in. Lost a day in figuring this out. This is also a common theme in negative reviews here.
I gave For Eyes two different prescriptions (one for reading, one for distance) for two different frames. Discovered that the same prescription had been used in both frames. Then learned that it would take at least a week to fix the error because shipments only go out about once every 48 hours, and I had missed the previous shipment out. Why did I miss the previous shipment? Because they used an incorrect method to contact me! Why do orders not go out every day? No idea. Very frustrating to walk around squinting for two days knowing that the frames were just sitting in the Falls Church store.
No one called me to let me know the frames with the correct prescription were finally in. Had to track that down myself.
No one ever apologized for the error, offered a discount, or offered to ship the glasses directly to my home. I suppose I should’ve asked, but at this point just plan not to go back there again. This is unfortunate as the individuals who work there are nice and the location is close to my home.
I have never written a negative review before; usually just prefer to leave no feedback at all. Just FYI. Seems like the management needs some training in communication and quality control.

Poor customer service. Couldn’t answer simple questions about insurance and they didn’t seem to care. Not surprising that the store is empty.

If they had presented me with the frames I selected when I came to pick up my glasses and given me a cloth to clean them with, I would have rated them 4 – 5 stars. I came in with a Groupon and selected a pair of dark pink plastic frames. What I got was a pair of dark brown metal frames with pink lining. I hate metal glasses, the make me look severe — the last thing I want!!! However, as I see it, the woman who sold the glasses wrote up the sale to sell me the brown frames. Even though we went over it 2−3X that I definitely wanted the pink ones (and no others), she still gave me the brown ones. She even went back to the cash register with the pink ones in her right hand and the the others we eliminated in her left hand. I would have refused them, but the are for home use only, so I really don’t care what they look like. I didn’t pay very much for them and they are only computer glasses and they got the prescription right (as far as I can tell). But I will probably not use them again and would caution you, if you do choose to use them to be sure to compare your glasses to the invoice they present you with to be sure you are getting the frames you ordered.

Great service and store. Initially went to find 2 for $ 49 but my girlfriend fell in love with a pair of Tory Burch glasses. The salesperson Maggie was fantastic. She wasn’t pushy at all compared to other stores. Hopefully the glasses turn out as great as the service.

Dr Larson is exceptional. Gentle, experienced and knows his job well but customer relation skills and flexibility of his staff must be improved.

OK I love this place, the service and the prices.
My sales associate was great. Knowledgeable, helpful, kind and knew exactly what I wanted.
The prices are amazing. Two pairs of very hip and cool glasses for $ 99. That is it. No gimicks or tricks.
After getting my eye exam next door I decided to go to BJ’s where I’m a member in Falls Church. I love BJ’s and thought that I’d be getting a deal. I did not even shop around.
Big mistake. BJ’s was $ 130 ! I went ahead and ordered the glasses but they were not correct.
So, I went back to the eye Doctor (Leonard) associated with this shop and told him that the BJ’s glasses were not working. He re-​did my eye exam for free and I then went next door to For Eyes Optical.
Wow I’m glad I did !
Great Service.
Great Prices.
Great Glasses.
Highly recommend them.

I walked in there after my eye review and there were two people ahead of me. I asked one woman what I’m supposed to do and she said «check out the frames and we’ll help you shortly».no worries. Spent 30 minutes looking at frames or so. found one I liked. Waited patiently,. Another woman walked in and they began helping her and completely skipped me even though I’ve been patiently waiting for 30 – 40 minutes. I walked out. Thank you for wasting my time. Never go here.

Everyone I dealt with in this store was super friendly. But there’s more to good service than being perky and friendly.
1. The glasses weren’t ready when promised.
2. When I finally got the glasses, I tried them for a few days. The progressive lens prescription was set too high in the frames so distance vision — like driving — was very difficult.
3. So I took them back. No problem, they said, they’ll just have them redone. No charge. They’ll be ready on Saturday or Monday at the latest.
4. I call on Monday. No glasses. But the tracker shows they’ll arrive tomorrow and we promise to call you, they said.
5. No call on Tuesday. I call them. Turns out they weren’t calling the number I had given the salesclerk, but a number that was changed in 2002.
Time to retrain the staff, from the manager on down.
Update: The manager called to apologize profusely. Outcome. She’s refunding me part of the purchase price of the glasses.