Auto Stop

I selected this place, Auto Stop, based on other reviews, and I’m so glad I did. Tom was very curteous in providing me several return calls on status of my tow truck arrival. I GREATLY appreciated the real time information! Most other business would just leave you hanging and waiting for an unknown period of time.
Once arrived at the shop, I was greeted right away by Tom and auto service/​repair started right away on my vehicle. Great customer service by Tom and friendly, knowledgeable auto mechanic name James assisted me with explaning the issue of my car. Jame’s like the type of guy you can talk cars over a couple of beers and doesn’t make you feel dumb for not knowing all the technical aspects of it.
The other important thing was they got my car working and the price turned out better than I expected!
The people that work here are the type of people who would get out of their car to help push your car out of the snow, or help jump start your car. These are the type of people I would feel comfortable bringing my car in for inspections, diagnosis and repairs.
Whenever you have any troubles with your car, I’d suggest to bring it here to Auto Stop instead of to the dealers or service chain shops like Jiffy Lube. I feel helping out our local community would make a bigger difference than helping the big corporate companies that only care about greed.

After my old mechanic shop went out of business, I searched for a new one and found auto stop. They are now my new mechanic. Very fast and reliable. Their shuttle service is a plus! Highly recommended

Went today to get my oil changed. Very professional, respectable garage that you can tell takes care of customers. I will go to this place for any repairs and maintenance for my vehicle.

For 13 years, I have been driving to NC and Pittsburgh for major car services because I never felt like I got a fair shake from a dealer or garage in DC.
We found ourselves with a failed emissions test 5 days before our registration expired and a $ 2800 repair estimate from the garage that did the test. I took the car to auto stop II first thing Monday morning for a second opinion, without an apt. I left the car there and within 2 hours, Tom called with a diagnosis and estimate for parts and labor. He was able to order the parts that day and we had the car back by Tuesday afternoon — and for SIGNIFICANTLY less than the other garage’s estimate.
The car is running great and we are so pleased. We had originally planned to get a new car by the end of the year for fear of major repairs, but now that we have a go-​to place, we’re talking about keeping it longer.
Tom runs a fair and honest establishment. I will be back again!

I went to Auto Stop to get my usual car maintenance. When I made my appointment I told Chris that I also needed a tire rotation and alignment in addition to an oil change. After asking me a series of questions Chris saved me $ 65 because my car didn’t present any problems needing an alignment. As usual, when I arrived, I was seen immediately, and my entire car was inspected to make sure that everything was working well and that there were no potential problems. Chris is super friendly and made sure all of my concerns were addressed.
It may sound cliché but I can’t say enough about this fantastic place. I started going to Auto Stop last year when I bought my used Prius and I needed a pre-​purchase inspection. I return whenever my car needs routine service because the mechanics there are very honest, super nice, (and patient with your endless questions) quick, and never try to ‘gauge’ you with extra charges. I have never returned to a Jiffy Lube, Dealership, or any quick car stop since I have had my car service at Auto Stop. I highly recommend anyone to get their car serviced at Auto Stop; it will be your car’s Last Stop!

I picked Auto Stop based on location and all I needed on my first visit was an oil change. The staff was incredibly friendly and explained what all the charges would be.
Since I was satisfied with the service on my first visit, I returned for my car’s 100,000 mile checkup. I’m used to going to auto repair shops and finding that people try to sell me many things I don’t need. I was pleasantly surprised when this did not occur at Auto Stop. Since the vehicle has such high mileage, I expected something to need replacing, but I was instead told my car was in great shape.
I’ve returned several other times since. During one visit for an oil change and headlight bulb replacement, the mechanic forgot to change the bulb. Since I had already paid, I was just given the bulb for free.
The quality of service I have received on every single visit has ensured that this is the only place I’ll take my car for the foreseeable future.

my ac needed repair. it was repaired. but if i said that was the sum total of my experience, I would be a terrible person for not giving the following details:
1. I was given, free of charge, a loaner vehicle during the time my car was in the shop. the ppl at the shop know that I hate being hot with a passion. not only did they give me a loaner, they gave it to me on a Thursday, telling me they wouldn’t be able to get to my repair till the following Tuesday (memorial day weekend, short staffed etc.). they could have made me sweat it out – literally – but out of the kindness of their hearts, they gave me a car for 5 extra days so I wouldn’t be hot driving around.
2. when I went to pick up my car, I received a major not-​so-​excellent surprise: the bill was nearly twice what I expected. I was floored, explaining that I had received an email indicating an amount nowhere near the actual bill. I was given the courtesy of leaving the shop – without paying – to go home and find that email. imagine my horror when I couldn’t find that email anywhere in any account. I called the shop and explained the situation. without getting into too much detail, we agreed on a price based on what would make me «happy.» it was more than I originally had expected, but far less than the bill I was presented.
for these reasons, and for the many, many positive experiences I’ve had in dealing with Tom, James, Rob, Chris (yes, I drive a piece of sh** and am on a first name basis bc of that) I would give this shop an extra 10 stars if I could.

Thank you auto stop! Had a problem with my tire and no appts were available. Rob stepped away from the service desk and checked my tire himself. Greatly appreciated his help. Now have the piece of mind to drive to thanksgiving dinner! Auto Stop customer for life! Thanks again Rob!!!

This is the sister location of Auto Stop on S. Four Mile Run Dr.
I was recently purchasing a used car and wanted to have it checked out before i signed the contract. The dealership that i was purchasing from, wasn’t as trust worthy, so i wanted a second opinion.
This shop squeezed me in the same day that i called for the appointment, and i was able to have them check the car out. They were very professional and very straight forward with me. I appreciated all of their input and insight in making a purchase.
They had great advice about questions to ask and things to consider down the line once i purchase the car. They had great advice about warranty and if it was worth it. If i event have trouble with my car i will certainly turn to these guys for help.

I haven’t had any work done here – yet – but I was quite impressed with the serviceI received when I brought it in when the check engine light came one. They fit me in at 5:30 on a Friday (when they close at 6) despite being super busy. They ended up staying open late just for me. The guy who helped me was very friendly (Chris perhaps?) and personable.

The guys were nice. They had a service that shuttled you to anywhere you wanted to go after you dropped off your car.
My only issue is that is cost around $ 600 – 700 to diagnose, get one strut replaced and my car realigned.
Freaking. Ridiculous. in terms of cost.
Service was great.

I originally started coming here because of the great Unilocal reviews for the other location. This location is awesome — they always get me in quickly and all the staff members are super friendly and knowledgeable. I feel that their recommendations are honest (they sometimes tell me I can wait to fix certain things or explain less expensive options) and they always take the time to explain whatever they are doing to my car and why. I have recommended them to all of my friends and will continue to do so!

Excellent! I came here cause of the reviews for the other Auto Stop. I can’t believe an auto repair shop could be that good. Well it is. A few reasons why I rated it 5 stars.
–honesty: most important for an industry which has a reputation for ripping you off. I went in with a diagnosis and they recommended a cheaper and more accurate fix.
–education: we did a test drive to ensure we were discussing the same symptoms
–appointments: when I first called they were busy and told me not to come in until they were free in 2 hours. They had a great understanding of their resources.
If all this wasn’t enough during me two visits I saw them display the same traits with all the other customers while they were fixing my car.

Heard a lot of good stuff about these guys. Went there to get my breaks done, the works. Guy quoted me about twice the rate of what others had offered… for just the front breaks alone.
When I balked he said that it’s because his work is guaranteed and that no one else does that in the area. Yeah ok, but I ended up taking my car to another spot. No problem there.

Brought my Honda in here on a Saturday morning for an oil change. They were very friendly and answered some technical questions I had regarding my car. Seem to be honest people working there b/​c I asked them to check my brakes since they were squealing, and to check my tires since I haven’t rotated them in a while. They took a look and told me everything looks fine and reaffirmed my suspicions of my squealing brakes (brake dust and heat).
Waiting room is large and has plenty of seats, a bathroom, and even bottled water. Roland, the manager, and the younger guy are very friendly.
Will definitely bring my car back again… they have plenty of room to park cars (unlike many other auto shops I’ve been to where cars are crammed like sardines). There is no big sign so it might be hard to spot when driving by… it is located next to Skyline Automotive (which has a big sign).

I showed up a the Shirlington location for an oil change for my Ford Bronco, and they sent me to Falls Church as they were super busy that day.
I received the same great service there, Roland and his guys are awesome, they treat you with respect and even take the time to chat with you about the work they’re performing.
The waiting area has wi;fi and coffee as well, and the place is clean and well-​run, this is a garage of the 21^st century. They can also send you e-​mail reminders for your next appointment.
Prices are very competitive, so if you want to pay more and get treated badly, there are plenty of places who will oblige, as for me i’m sticking with Auto Stop from now on.

This Auto Stop location is as good as the original in Shirlington for service, but their garage is bigger, parking is easier, and it’s newer.
I called last minute on a Saturday to see if they could install a set of 5 tires on my truck and they happily squeezed me in. The technician and I talked about cars and trucks for a while too. The staff is very helpful and friendly and their prices are still better than most other places. Auto Stop has earned my business for sure.

I was referred to this place from the Four Mile Run Auto Stop, because this location has the equipment to align wheels.
I was able to bring in my car the day I called, and I was surprised at how not busy this place was. I also preferred the inside of the building to the Four Mile Run location.
Like Four Mile Run, the man at the desk explained the problem with my tires, even explaining what the numbers on the computer meant (cambre, etc). Also in a non condescending way.
Finally, I didn’t feel like I paid an arm and a leg, and they didn’t pick out other things wrong with my car like Firestone.
The only thing that turned me off a bit was a bit of unprofessionalism when the man at the desk was talking about a customer who was calling on the phone after he hung up with her… but all in all the customer service is great, and I will return to this location when I need something else done.

If you check the page for the original location out on S. Four Mile Run, you’ll see that I’m no stranger to the world of Auto Stop. I checked that place out originally courtesy of Unilocal and have not looked back since.
Today, because the SFMR location was swamped and I reaaaaally needed to get my Oil Changed today, I decided to hop on over to this location out on Leesburg Pike.
As you might expect, there’s a totally different group of guys at this one, so originally I was a little wary. Ultimately, those fears were unfounded. Rowland was as gracious a host as a front desk clerk can get, chatting me up amiably and making sure that I was seen to quickly and efficiently. They didn’t have their customary refrigerator stocked, but when I mentioned being thirsty he ran upstairs and grabbed a bottle of water for me. Gratis, of course.
They changed my oil AND gave me a new air filter (the new one had leaves stuck on it). Grand total: $ 34.10.
Another happy visit to Auto Stop. Check them out, you won’t be disappointed!

I had been lolly-​gagging for some time when it came down to bringing my car in for a tune up. I typically send it to the dealership for repairs since it’s close by and they normally have most of the parts in stock, but after the last time that they took advantage of my poor wallet, I decided to get a 2^nd opinion.
After reading over a slew of positive reviews on the original Auto Stop location, I decided to bring my car in one Friday morning. I made my appointment with Rowland a couple days beforehand, who assured me that everything would be taken care of even though he would not be present that day. The day’s breakdown went something like this
— February 25^th 8:30 AM: I arrive and hand them my keys and tell them what I need checked (I simultaneously wrap my wallet in a magnum, for protection purposes of course). I inform them that I will be staying there to wait, so I crack open my work laptop and log onto their network.
— 9:10 The mechanic comes out of the garage, having tested everything I told them about. They give me a detailed run down of parts that I need and what is absolutely necessary. While the gentlemen at the front desk calls around to get an estimate, the mechanic takes me out to my and shows me exactly what’s going on with my vehicle, even lifting it up so I can check the problems from different angles. The customer service was absolutely fantastic.
— 9:20 I’m told what the ‘damage’ will be to my account, and he mentions that the part isn’t absolutely vital, but it will take some time if he needs to order it. When asked if anything else was wrong, I mention that my check engine light had flashed on and then off at one point, so he decides to check that as well.
— 9:30 The mechanic comes back it and tosses me the keys, telling me that there’s no current or past errors as far as my check engine light is concerned. I ask them what it will cost for today…
«No Charge.»
«Wait…what?»
“No charge, we didn’t do anything today. Your car is fine. Bring it back to us when you have some real problems.“
I was shocked. Delighted, but very shocked.
My car is still running well and I just finished up a road trip a couple weeks ago. These guys were genuine, honest, and up front about everything concerning my vehicle. If you need to have some work done, take it here and know that you will get some quality service with fantastic results.