Just Tires

Let me start off by saying that I will never, EVER use this place again. (Take that as your warning.) I drop my car off at 8:30a and was told that it would be ready by 3p. Well…3p rolls around and I call to double check before I make the trek to get my car. Thank god that I call because «my tires haven’t arrived yet.» So I call again at 4:45p, getting agitated, I asked how much longer this would take. Bobby tells me that it’s only going to be 45 minutes. I’m a stickler about being on time and true to your word… it’s now 5:30p, 45 minutes later, car STILL isn’t ready. My car has been at this facility for OVER 9 HOURS. How effing long does it take to put on 4 tires? Again, when I asked how much longer it would be, the response was «uhhh yea like 15 or 20 minutes.» Here we are 25 minutes later and the service is finally complete. Oh, not only do they take forever, they don’t practice safe driving behaviors such as turning headlights on when it’s dark. I am completely dissatisfied with the customer service provided by this company and this location. I will NEVER use Just Tires again and I don’t believe that you should either. What a shame and a waste of time…

I called about a flat tire. They said come on over. I asked how long it might take. They said they couldn’t say. Got there 10 minutes later, waited 5 minutes for someone to help me, they said they were backed up 2 hours and could I leave the car. I could have if they had warned me. Good news is Tires 4 Less is right across Leesburg Pike and they were quick polite and cheap

Been here twice, for oil changes b/​c it’s walking distance from my job. They were quick, fast and very responsive. The price is also unbeatable. There are coupons on the website and specials all the time. Even replacement of air filters are cheaper than me going to autozone and doing it myself. I suggest, as with all other oil changes, a drop off then pick up. Waiting to get your car done is such a waste of time. The area has a bunch of shopping and restaurants for you to kill time.

I ordered two tires online and set up an appointment for 10am to have them installed. When I showed up at the proper time, the guy at the desk physically brought out the tires and put them in front of me and said «here you go». I kinda laughed and said no I need you all to install them! Then the guy said «Nope, you said you just wanted to pick them up, here you go» (I never said this). I was kind of dumfounded and thought he was playing a joke, and I said why would I set up an appointment and go to all of this trouble if I was just going to pick them up.
The guy started to get angry and said, «nope, you said you are going to pick them up, I don’t have time for this». I thought I was on a hidden camera show. Funny part was that I had about $ 600 worth of other work that I needed done (alignment, oil change, etc) that I had told them over the phone I needed. I got upset and simply paid for the tires and walked out with them.
Long story short, this has to be the first auto repair place in history that DID NOT WANT the client to spend more. I physically had $ 600 on me that I wanted to spend there and the guy basically said they didn’t want to do the work. I was shocked. really? It didn’t help that the manager was having a shouting match with a lady with a stroller right when I walked in.
The positive part of this story? I found an amazing place right across the street that has everything I needed for half the price, «Tires for Less», that took the two tires I had just bought and installed them within 10 minutes for ¹⁄₃ of the price that Just tires would have charged. Those guys were awesome, it was like a NASCAR pit stop they were working so fast. Its right next to the City Diner.

I’ll start off with the positive. They were fast and the price is great for the 3-​year alignment deal compared to other places. The cons — the place has a tiny waiting area with no frills, the guy at the front desk is hard to understand because he’s older and mumbles and they booked my appointment for 1pm instead of 2pm as I asked. Overall though my experience is good — lets see how the alignment fares over the next 3 years!

Alright, time for me to update my initial review of this local car service establishment chain. The last time I attempted to get my vehicle repaired and estimated for service here, the staff in place at that time were not customer friendly, helpful or very knowledgeable.
This time, however, I recently stopped in to give them another chance and found the service folk here much more receptive and willing to provide customer friendlier service, informed advice and detailed work estimates.
Bill stepped up to immediately offer me any assistance and helpfully informed me his team would be able to take my car in their shop right away to repair and replace my worn tires with new, affordable and available tires they already had in stock!
Earlier that day, Sean readily took my call and helpfully explained their availability to service my vehicle and encouraged me to come in and take a look at my car to provide a more accurate service repair estimate.
Both Sean and Bill were extremely professional, knowledgeable, helpful, receptive and customer friendly!
I will definitely come back here the next time I need car repair, tire replacement and vehicle service. This Just Tires location is much improved in my book! Glad to see it turned around enough to encourage me to take the time and update my review to earn it an additional star from my recent experience.

I’ve called in to make sure they have the tires I wanted, and made appointment for two tire swap and oil change. When I came in, estimated labor time was 1~1.5hrs max, ok so far.
They’ve called me 2hrs later (what happened to 1.5hrs?) to notify me that they do not have the tires they said they have… sorta annoyed.
That got me worried as they’ve failed to do JUST TIRES, yea what’s the company name again? They’ve charged me for oil change, oil filter, and topping off fluids w/​o any apology… getting heated.
I didn’t get what I wanted done after 3hrs of waste of time. So curiosity struck, I’ve popped the hood. Only to find that they did NOT top fluids….
I immediately checked my oil. Oil was filled PAST the «max» on dipstick. Not only that, oil looked pretty darn dark for a car that just had an oil change less than 12hrs ago.
I am certain that they’ve ADDED oil and that’s it. They did not even bother to check oil level after adding as it was filled to the point to trash my engine (Good thing I didn’t drive too far nor pushed my engine into high RPM).
To Summarize what they are good at:
— VERY KIND COMES TO ESTIMATING TIME
— LIE ABOUT INVENTORY TO LURE CUSTOMERS IN
— CHARGE YOU FOR WORK THEY DID NOT PERFORM
— TRY TO SNEAKY BREAK YOUR CAR SO YOU WOULD RETURN TO THEM
Since I can’t give negative stars on Unilocal,I’ll give 5 stars for incompetency!

Had to get the truck a new set of tires. These guys are great. Did the job right away and for a fair price. My tire size and type is not all that common but they had four on hand.
Good service at a fair price… what more can you ask.

Good guys — everyone seemed knowledgeable and friendly.
I came here to get my wheel alignment done for $ 79.95. I appreciated that they let me go into the shop and watch what they did with my car, and that they put up with my n00b questions.
The only reason I’m giving 3 stars instead of 4 is because they wouldn’t back down on their $ 34.95 price quote for patching a tiny leak in my tire. My guy friend who goes there says I was ripped off royally… oh well. :/​At least they actually took the tire off the wheel and did a good job plugging and patching.

I bought 4 tires Good Year yesterday.
Tires were kind of pricey. However, after I spoke with Bill Perry, I was convinced that I did a good deal for my money.
Staff was friendly, place was clean. Service was prompt and reasonably priced.
I left the shop with a very nice overall impression. I would say mostly thanks to Bill.
He told me about services such as lifetime tire rotation and alignment I was not aware of. He took his time to explain the pros and cons of buying different tires to a friend who was accompanying me.
In sum, I will be back there. It was a pleasure doing business with that organization and people employed.

I’m really impressed by this place. Until today, I have always gone to Jiffy Lube, and have always kind of had that nagging feeling that something wasn’t quite right, but nothing really concrete. I went to Just Tires because it was nearby, and I wish I had done it awhile ago! I was helped by a guy named David (not sure the last name — he had a faux-​hawk like that guy in Glee), who was really polite, friendly, and patiently showed me how to change my oil in between oil changes — without patronizing me. I really appreciated the customer service, and I got a good feeling about the Just Tires. Well I’m sold, I’ll be coming back here.

Went there for one tire replacement. Waited on site and it took them about 2 hours.
After they finished my tire, they tried to sell me useless service — air filter and cabin air filter replacement. It’s really useless because I checked my filters regularly and they are in good shape. I doubt whether he have really looked at those filters. Also, the estimates they gave me for those filters are very expensive.

I wasn’t too sure what to think of this place as I had never seen any of their locations before moving out to the eastern side of the Unfairtax County. Being right down the street, I’ve always wanted to check them out, but let’s be real, buying tires is never that fun.
Do yourself a favor and talk to Will. Dude definitely knew his stuff. The better half needed some tires, and I called them to check out the prices. Gave a solid price on some good all seasons right away, good prices for mounting and balancing too.
I went ahead and had them check out a few things, and Will was right there. I even wanted to suggestively sell him on items, but he was fair and told me that the car did not need certain things. Not too often that you have someone turn down an offer to do work like that. Being a shadetree mechanic myself, that would rather awesome of him to do that.

Thought I would give them a try after using a lot of other local tire stores with not much success. There wasn’t anything super special, although they did have wifi which was great, but they did they work quickly and at a reasonable price. I can’t point out anything negative or unreasonable.

I have been here several times for synthetic oil changes. They seem to offer the best price around. I also had a tire that I thought needed to be replaced, and they patched it at no charge. Now it is time for a full set of tires, so I am going back since the garage has earned my trust.

Great place they helped us quickly helped us when we had a flat tire!

Arlington County has these RIDICULOUS medians in their roadways. I mean, I can handle NORMAL medians but these crazed median, divot, medians I cannot. Long story short, I crashed into one of these and it made my tire get a bubble.
I brought it in to Just Tires just because it was near my work. The service techs there were nice and informative however they were EXTREMELY pushy when it came to getting me to buy an entire new set of tires for my car and getting an alignment. I was just about to donate my car so I didn’t really care about all of that.
I felt their prices are reasonable and the service prompt, I just don’t appreciate pushy salespeople. They also make you pay extra money for a warranty when other tire shops offer it for free.

I’ve been bringing all my vehicles to Just Tires ever since I moved into the area in the summer of 2006. They have always been upfront, speedy service and reasonable prices.
I recently brought in my 84′ pick up which needed brakes very badly. I need to replace the catalytic converter on it, so it runs a bit loud… so, I turn my radio up louder. Because of this, I didn’t hear my brakes screaming their last cries of life. Yea, I was a negligent fool. Anyways, I needed the standard 2 brake pads, but 2 rotors were needed and 1 caliper. UGH.
They called me with the news of the caliper and I asked to see the caliper that needed to be replaced. Indeed, it was pretty wasted. Honesty isn’t a thing that car repair shops are known for but these guys are pretty straight shooters. They even knock money off the bills of frequent customers. Yea, the brake work was costly, but they knocked of $ 60.00.
Friendly, speedy, reasonably priced. Great guys.