U.S. Bank

After banking with US bank for 8 years I am applaud at how I was treated at the Fallbrook Albertsons branch. The manger in charge of loans was very rude to me. After being denied a loan to finance a car because it was too old, which I understand why I was denied. I simply asked about other options and she told me to just give up, I will not approve you for any loan. All I wanted was options, instead she pretty much told me you are not good enough to do business here. After being demoralized in front of everyone I decide to leave. I am surprised I didn’t close my accounts right there. A few weeks later I receive a call from a US Bank sales rep who was very nice after I told her the situation with the Fallbrook branch. She told me I should try for a personal loan. So I did. I even have a amazing co-​signer. So after submitting it I guess it sat for almost 3 weeks at the Albertson branch and Fallbrook with not so much of a phone call. I checked the status everyday thinking I would receive something in the mail but no, Nothing. So I decide to call the Customer service line to see what was going on and from what I’m getting out of it, They didn’t even take a look at the application. This is ridiculous! If I decided to stay with US Bank I would have to travel 35 miles just to get to another branch. I don’t want to use this Fallbrook branch at all. With so many other options in my area I don’t think I will be returning to do business with US Bank.

When I moved to Fallbrook, I changed my bank to US Bank. It is so convenient being inside Albertson. Hours are great. Nikki and Roy are so wonderful. I feel like I have my personal bankers. They are always so helpful, friendly and patient. When I lived in Orange County, I rarely went inside the bank coz I don’t like waiting in line. There is never a long wait at this US Bank. Excellent customer service.

Now US Bank (took over Downey). Inside Albertsons. Very small; but excellent personal service. Right opposite Starbucks.