Old Navy

Ok. It’s Old Navy. You only shop here if there is a sale and you have a coupon. The clothes are just ok, nothing spectacular, but usually cheap enough to justify buying. Here is my big problem though with this location:
It’s absolutely disgusting.
I’m not talking about the inadequate wait times to check out (a line of three people and one cashier on a Saturday?) or the fact that the store looks like a Ross after Christmas. I’m talking literal: there was dust, trash, debris EVERYWHERE. Next time you go in just look near the register at that display in between the line between you and the clerk: there was dirt build up and that wasn’t just from a day. I doubt that store has ever been cleaned. The refrigerator that has sodas? Look on top of it. It’s CAKED in dust and the fridge has mold. Don’t bother asking if the store manager can come look: she’s not there ever apparently.
Just be sure what you buy doesn’t touch the ground or shelves, otherwise it’ll need a good washing!

Extremely disappointed in how Paige deceived and lied to us in order for her to boost her numbers! During our transaction at the cash register I had 10% off deal which was applied properly, then she offered us the credit card application and informed us that would save an additional $ 15 off to the already 10% discount. My girlfriend who doesn’t have credit established thought that would be a good deal, so we applied for credit. After the process, my 10% off was no longer applied since it would only allow one or the other. She repeatedly argued about it saying the deal cannot be combined. She didn’t ask to consult a lead or manager to attempt to rectify and only wanted to say that would only work when we get the credit card. This store only wants to boost their credit application numbers by lying and deceiving their customers! From now on I’ll avoid this location like the plague even though I live walking distance away.

Other then Old Navy has always been known for reasonable pricing, which has obviously gone up, I have nothing nice to say about this particular location.
It was the worst Old Navy location I’ve Ever been in! You couldn’t identify the sales that where advertised, since every rack seemed to be just thrown together. The employees where rude and didn’t seem to care about the mess, nonetheless, the interest in helping customers. It’s not like the store was busy!
When I asked about the sale item I was looking for, their response was «the racks are clearly marked, and we have several throughout the store!» Seriously, have you looked at the racks today? Makes me wonder, since you all seemed to be grouped together in a corner, away from site of the messy store.
Management needs to take a hard look at their staff, and figure out the best way to utilize them and teach and encourage them to give the customer service they where hire to do!
I understand retail is a dirty job, I’ve worked it for 13 yrs! However, I never thought I would be so disappointed in a Old Navy store. This is a first! Let’s just hope things change quickly, would like to give this location a second chance, especially since it’s very close to where I live. Otherwise, I’m going to Old Navy in Richardson. Which is a nice location, clean and properly staffed with great people!