Ramada Cleveland Airport West

STAY AWAY! Unfortunately I found out too late that Fairview has filed action against this dump. Bed bugs, rude staff, unlabeled van taking you to and from the hotel. I don’t know where this photo of a Ramada van came from as the picture on this site. It will definitely not be a labeled van as your transportation. The staff does not wear name badges nor anything that identifies them as Ramada staff. Quite frankly, it was a terrifying experience. Avoid at all costs.

This is hands down the dirtiest hotel room I’ve ever stayed at. There was hair all over the walls of the shower, ash trays were still full upon my arrival. Dust everywhere. Mirrors were dirty. There were holes in the walls all over the place and the wallpaper in the bathroom was moldy and peeling. The service was friendly and this place served its purpose as I did get some sleep on a comfy mattress but I would not refer this place to any friends.

Shame on Ramada and Shame on the parent company Wyndham. If I had a pet pig I would not let it sleep here (or even one from the barnyard for that matter) although, we never even stayed here, here is our story. TAKE HEED THIS IS NOT A FAMILY FRIENDLY HOTEL as it is advertised. We had a 6am flight and just wanted a safe, semi-​clean place to stay for a few hours until our flight left.
1. 1^st room we were given we didn’t even have to turn the light on as it looked as if a hurricane had hit the room and smelled terrible.
2. Went down to get 2^nd room and the desk clerk was smoking a blunt in the room downstairs across from the front desk. We told him the room wasn’t ready and he said «she told me she cleaned it» and gave us another room.
3. After we left Bob Marley’s den we went to our other room we were given and it smelled worse than the 1^st one and it had one bar of used soap in the shower, one towel in the room, carpets stained and to top it off what appeared to be fresh BLOOD smeared on the wall. YES BLOOD!!!
4. I’m sure if we stayed longer than 3 minutes we would have found much more. We decided to hightail it out of there. Returned our key to the front desk and Übered our way to another hotel so we could at least get a couple hours of sleep. The «Bob Marley» impersonator told us he didn’t know how to process a refund and to call Shannon in the morning.
5. We called Shannon and she never answered. We called Wyndham corporate and they said we had to go through Expedia since we booked the room for them. We did that and Expedia said we were refused a refund by the hotel.
6. It has been 2 weeks now and still have not heard anything from Wyndham, Ramada nor the owner. I called the hotel back today finally after giving them a chance to redeem themselves and they LIED and said Expedia had refused the refund and after calling Expedia yet again they refunded the room finally.
7. DO NOT STAY HERE!!! Apparently we aren’t the only ones who feel this way. The parent company (WYNDHAM RESORTS) should not let their child (Ramada INN) operate a business under their name this way!

This hotel does not even deserve one star. When we were picked up from the airport the minivan smelled like smoke, the driver was very polite but it did not smell welcoming. Then when we arrived at the hotel my concern grew. The carpet throughout the entire place is very dirty. We were quickly helped by the same person that picked us up from the airport. We hauled our luggage upstairs and went to the room. On our walk to the room I begin to question the surrounding area as it did not seem safe or quiet. I opened the room door and was disgusted in the dirty room. The sheets were tossed like someone had stayed and just left. The room smelled of smoke (was a non-​smoking room) and trash was scattered on the floor. I immediately went downstairs and called another hotel to come pick me up and take me away from this place. I would NEVER recommend to stay at this place. Now after reading all the other reviews about the bed bugs I am so happy I did not stay!

Beware!!!
We booked online (Wyndham website) and checked in the next day (7−11−15). When we arrived we checked in and were given a room which was NOT what we had reserved. The hotel had already charged our card and when we tried to correct their error, they told us they didnt have any clean rooms of the type we had reserved. We then asked for a refund so we could go elsewhere and they refused, saying only the hotel manager (Shannon Moneypenny) could authorize that. We then called her and she also refused, saying only Wyndham corporate could authorize that. We left and booked a nice clean room with a nearby Red Roof. We opened up a dispute case with Wyndham corporate who, after 5 business days, refused our refund saying that the hotel management had offered us another room which we declined. (A boldfaced lie)
So…as it stands now… a week later, we have been fleeced out of $ 75., been lied to and treated disrespectfully by both the hotel and Wyndham corporate. And all so they could keep a lousy 75 bucks for a room we neither wanted, nor even stayed in. BEWARE PEOPLE… This property and their management are nothing more than scam artists. Read more reviews on trip advisor too… you’ll see for yourself the quality you’re dealing with here.

Room was clean otherwise meh. It has the world’s saddest complementary breakfast. The juice machine was empty. There were a couple of flavors of coffee but nothing for non coffee drinkers. Cold cereal was available and one package of oatmeal but no milk. The fruit bowl contained one banana. There were signs posted about their golden waffles but no sign of batter, a maker or syrup. Bread and bagels were available but the toaster only worked on one side. Welcome to the world of sad breakfasts!

Parking here for 1 week ended up costing me $ 400. I parked here to use their shuttle service to the airport. I had to wait 45 minutes for the shuttle to pick me up from the airport, after the driver berated me for not standing by the door. And then, after returning from the airport and driving home, I found that all four tire covers had been stolen (dealership charged me $ 360 to replace). After requesting a refund of the $ 40 parking charge the next day, the hotel manager, Shannon M., accused me of faking my own car theft, among other things. To make things worse, Shannon M. demanded that I pay $ 225.00 if I wanted to see the video surveillance. To be frank, I had only thought that I would receive a partial refund. Instead, I was met with the worst and rudest customer service I have ever experienced – which is saying a lot coming from someone who has personally worked years in the customer service industry. It’s funny that their managers respond to the majority of the online reviews with «I wish you had said something about your problem.» I did, and all it did was cause more problems. Save yourself the headache and park somewhere secure or at the airport. It will cost you a lot less in the end, and save you your sanity. I will actively advise any clients of mine traveling to Cleveland not to use this facility.

The room we checked into had bed bugs. Hello, disgusting. We bolted out of there ASAP and were assured that we would not be charged for the room.
However, we WERE charged AND the owner held my refund hostage until I deleted my review from TripAdvisor. Be warned, people.

I can only give 4 stars because we didn’t stay here. We did use there extended parking and shuttle services though. The staff was exceptionally friendly and our pick up at the airport was prompt.

3 stars for a budget motel.
This is classic 1950s motel that has been updated by Ramada. Conveniently located near the junction of two interstates a few miles southwest of Cleveland, the motel seems to get a mix of truck drivers, an occasional traveler (like myself) stranded for the night at nearby Cleveland airport, as well as very budget conscious travelers. At least those were the people I met the one night (mid July 2013) that I stayed there.
As some of the other reviews mentioned, it is a bit shopworn and needs more sprucing up, but the staff was friendly and helpful and my room was clean and serviceable, rather nicely appointed,
I was taken aback by a couple frightening recent reviews that complained about bedbug infestation (which I read after booking the room). My room was clean with no indication of any problem. I asked the manager about the reviews, he said that after the reviews appeared he had the place inspected with no sign of a problem. Occasional bedbug infestations are inevitable in the hotel industry in any event and no hotel can afford not to deal with them promptly.
The «seedy redneck bar» (mentioned by one reviewer) that is attached to the place was a lot of fun. A local hangout it seems, but the evening I spent there the crowd was friendly and well behaved. The guy sitting next to me at the bar (that was the solid looking guy with all the tattoos) turned out to be an industrial refrigeration mechanic who was on the road between jobs. Very pleasant and chatty, we wound up buying each other drinks. The food was good and cheap, $ 5 for a good hamburger and beer.
Its not the Ritz, but it is OK and the price is right.

Disgusting. Found a huge cicada in the room. Broken faucet. Terrible staff. Definitely do not recommend.

Four stars and a half stars for friendly, responsive, helpful service that goes above and beyond the norm. Two stars for room 222; three stars for room 218. Call it a solid three stars.
Look. It’s not the Intercontinental, and it’s never going to be. Shopworn. But the price is more than fair, whether on their website or via Expedia. The breakfast is substantial, if a little carb heavy. Plenty of coffee, juices, milk, etc. Room 222 was not so great; I’m not even sure there was a clock. But room 218 was well-​equipped, with a quiet AC, fancy new showerhead, built in hairdryer, etc.
Other plusses: free shuttle from airport, and a wonderful front desk staffed by a mix of Americans and new Americans. How helpful? Well… I forgot my cell charger. It was in L.A. I asked at the front desk if they happened to have one in lost & found that might fit for the night. The desk clerk lent me one… and said to return it at the end of my stay.
Thanks, guys! If you book here, check your room if you have any worries before you move in.
As for food, there’s a nifty dive bar/​restaurant attached. Food pretty good. Get the chicken plate.
Wifi powerful and free.

Not bad for the price. Low price probably because of bed bugs reported in 2011. The room we had looked newly remodeled, but not done well. See bathroom pic. Breakfast was waffles you make, which was great, bananas, apples, oranges, cereal, coffee (which I had a spoiled creamer), and juice from a machine that made it from concentrate, orange was like drinking concentrate straight. Cranberry was good. I didn’t drink the apple but it looked ok. No protein. Oh and muffins and bagels. TV had lots of channels, def not flat screen CRT. Giant raccoons raiding the dumpster was amusing. Worth the 44.44 a night I got from Priceline.

I read the reviews after I had already booked here, but was pleasantly surprised when I found this place to be decent. The room was clean and didn’t have any odor to it, and the TV worked perfectly. I arrived an hour before my check-​in time and they found me a room within 2 minutes.
The only problem was that the pool was closed and seemed like it had been for a moderate amount of time.
The other reviews are from over a year and a half ago so maybe this place has turned around for the better.

Horriable… First room smelled like smoke second room had no power third room no ac. Finally settled on a room with no extra lock, no remote and oily carpet. The internet didn’t work and needed reset. After explaining this to them it still took three hours. The pool system is backed up so it wont filter so t the water is ugly and according to the pool man not safe to swim. want me to keep going? Not worth more than 30 $ a night.

I do not even want to give this hotel a star!
Reserved a non-​smoking king-​sized bed here for a business trip accompanying my boyfriend. We did not do any research or read any reviews beforehand, as it was a last minute trip. I trust and find Unilocal reviews to be so true, and so I was ghastly horrified when I read the one review below for this place while our plane landed at the airport.
I tried to be optimistic and checked in. The lobby looked decent enough, but the front desk worker was not helpful at all. We asked for a possible late check out and he stated that we would have to ask the manager when he comes in tomorrow morning.
Our room was located on the first floor, and upon entrance it «looked» clean and neat. I was fighting a cold with an extremely runny nose, and we did not have a box of tissues in the room so we went to request it at the front desk. Strangely, the worker handed us an already used and opened box. I think I used about ten tissues and it was done!
So the boyfriend took a nap and then found a small black dot on the pillow. He smashed it and a squirt of bright red blood came out of it. I shouted «BED BUGS!», but he initially didn’t believe me and reassured me it was not. Going to bed that night around midnight, lo and behold, we found adult BED BUGS!!! We immediately packed to check out AT midnight. Even while we were packing and getting ready to bounce out, I saw more BED BUGS crawling out on the bed! Upon check out, the worker didn’t even seem surprised or urgent about the matter.
STAY AWAY FROM THIS PLACE!!! I googled this hotel and found that they have this BED BUG issue for a long time now!

This place is pretty much a disaster. It’s a ratty little airport hotel. Perhaps you know the type. You’ll no doubt be on the second floor and there is no elevator. The adjacent «restaurant» is a seedy redneck bar.
I stayed there twice in July 2010 — going and returning from an international trip with my grandson. The second visit was worse than the first. I checked in around 12:30 am exhausted.
I went to my room (second floor) and the door was ajar, the bed unmade and the TV on, although no one was there. The manager, with some hesitation, found me another room. That one had no coffee maker (although it had coffee), was a smoking room, and had a broken lock and thus no working key. I was told if I left the room, I had to go to the front desk to get the pass key.
This place is cheap, and now you know why…