Sears Auto Center

Honestly this is the worst customer service I have ever experienced. One word to descibe the manager’s handling of customers is ‘disgusting’. I was treated very poorly. The service was horrible and the customer service is an embarrasment to Sears. They couldnt figure out what was wrong with my car. It took them three days. After replacing the control arm, rotors, calipers, break pads and almost replacing the master cylinder. I asked after all of these repairs what the root cause was and Larry told me that it was the control arm. He replaced that first and the problem persisted isnt that why all of the other repairs were done? Yeah, didnt make sense to me either. After being hung up on, inconvienenced and paying a boatload of money the one thing that I wont forget is the manager Larry Brown telling me «I dont care if you ever come back again, well I do but I’m trying to get this figured out and get you out of here». When you are bold enough to say something so rude and unbelievablly shocking to a customer it say alot about the standards of customer service at this establishment and Sears. It also says alot about the lack of accountability for treating the people who are supporting your business with kindess, patience and respect. They put some things on my car that I did not have to pay for but that does not remediate the treatment that I received and saw others receive. I witnessed an elderly lady also treated very poorly while I waited to speak to the manager. She left saying that no one should talk to someone who’s old enough to be your grandmother like that and asking for the customer service #. The tech was upset with her because it was now 15 minutes to closing time and she noticed, as soon as they drove the car out of the garage, that they hadnt rotated her tires like the coupon she gave them stated. The tech who brought her car out mummered as he walked away from her. «If you wanted it done you should have let me know before I brought it out.» She came in close to closing and they agreed that they had time to do the work she came in for. The tech who took her order LLoyd Worth admitted that he didnt read her coupon when he took it but «Since you didnt say you wanted it I didnt tell him to do it.» Instead of bringing her car back in and taking the 20 minutes to rotate her tires. They told her that if she wanted it done she had to come back tomorrow. HORRIBLE CUSTOMER SERVICE! They dont deserve business and by their actions, they dont want it. I left with new parts on my car. oil stains on my driver’s side floor, spongy breaks and a totally new view of Sears.
It wasnt easy finding who and how to report them but I did. Aside from the BBB. Here’s the info if you need it.
Store Manager: Larry Brown
District Manager: Louis Albert
Regional manager: Mike Ferguson
Customer Service: 866−349−4358 ask for customer solutions

Extremely unprofessional, poor quality work, did work I didn’t approve and therefore had to pay to get my keys back. I will NEVER go back, and would advise others not to bother.

At present, there are three Sears Auto Centers in St. Louis and this is one of them. Nationwide, there are supposed to be more than 700, helpful if you purchase a long-​term service package (such as multi-​year alignment or lifetime wheel balancing) but move out of the area.
After a
order for four tires fell through, this was one the locations that I called to find out about local availability. The order had been canceled since none of the three area stores had four of the same tire (two had 3 and this shop had 1).
Fairview, though I did not have them handle the installation (they were the store with only 1 tire), was quite helpful on the phone by:
1) Giving a quick rundown of what might’ve happened to the online order;
2) Checking their inventory;
3) Confirming that I’d ordered the correct size for my vehicle and offering suggestions;
4) Never putting me on hold for an extended period of time.
When it came to navigating the maze that can to be Sears Auto Centers, my short interaction with this shop was completely positive. This place seems like a good option for routine maintenance service, if for no other reason than that they have the customer intake part down (and the jobs are warranted by a larger system, just in case something does happen to go wrong).
Note:
* In the same day, I spoke with and/​or visited all three St. Louis-​area Sears Auto Center locations. Notes/​Reviews on the other two, Mid Rivers Mall/​St. Peters and Chesterfield, are posted as well.

Still an amazing five stars!
Two weeks ago, I was driving to work and was at like 65 mph when my car started making this scratching kind of sound at the front. No sputtering, blocking, rumbling noises… just a weird scratchy sound. I got to work, consulted Google, and called my friend who’s a mechanic about all the dreaded possibilities it could be. He told me to stick with diagnosing people and he would take a look at it if I ever decided to come up to Chicago. (If you don’t see the humor and irony in this, you don’t know me very well.).
Fast forward. So I really wasn’t as worried because the noise never happened again and my car needed some maintenance anyway so I was planning on bringing it in sometime this month. But today, I started my car down the street and looked in the rearview mirror to see this trail of fluid. Condensation? Fluid leak? I don’t know. I’m not a car doctor. But coupled that to the weird scratching noise that may have indicated power steering or braking problems (thanks, Google!), I was worried enough to drive back home and call Sears. I mean, I drive fast, but I’m not THAT stupid; last thing I want is the steering out at 80 mph.
The conversation went like this (and yes, I do sound stupid):
Me: Hey, so I might have a leak. I’m not sure. There’s a trail of fluid down my street.
Mechanic: Ok. What color is it?
Me: Uh, I’m not sure. It just looks wet. But I popped my hood and this container that has pink stuff looks low?
Mechanic: Hm. Well, just bring it in. We’ll look at it.
Me: Like right now?
Mechanic: Yep.
So I get there, and there’s like four other cars in the bay, but they put my car in right away. They take a look and tell me everything is a-​ok, but that it’s time for my oil change and the power steering fluid is a little low. No leaking though. OH, and that pink stuff is supposed to be at that level because it’s coolant and circulates. I mean, who would have thought?! ;)
So thanks, guys, for not laughing at me. And thanks for getting me in right away. And thanks for being all right with me running out in the bay in flip flops asking where the coolant level should be and what other weirdo containers I need to look at if I ever need to do something like this again (which I feel like is the equivalent of coming into the OR in flip flops). I’m sure I’ll be back with more car symptoms in tow.

They suck! I called to get a rooftop car carrier. They Suck! They said they had in stock and they install them. They Suck! Went to get carrier. They Suck! They did not have carrier on the day before vacation. They really suck! I hope that the manager gets herpes and syphillis from an incomplete hand job! They sent me to a different Sears in Collinsville. They suck too!!! Got there and they had it, but they did not install it. So I had to install it in there parking lot in the rain. And they were pissed when I returned the tools as «defective». They really suck!!! I will NEVER be back…