Fairfield Inn St. Louis Fairview Heights

This is one of those Fairfield Inns that Marriott should sell to Clarion because it’s such an insult to Marriott’s brand. Dingy, ugly, flat hard beds, smells old, cramped bathroom, TV barely works. I’m going to bed so I don’t have to look at this anymore.

I am a Platinum Marriott member and this is by far the worst Marriott I have ever stayed in. The floors on the 3^rd floor felt like they were going to fall in, the smell of mild and mildew in the room is over bearing, the elevator button had tape over it but still worked, the elevator inspection was 2 months expired, the emergency exit door on our end was «out of order from the inside», the cabinet in the bathroom looked like it was going to fall off the wall at any moment, the hotel had very few guests and could not supply us with 4 towels for my family of 4, the building is just in horrible condition and they are not doing anything to upgrade it.
Positives: the staff is friendly.
DO NOT STAY HERE! There are a lot of other options in the area. S

Ive stayed in same brand of hotel in a different city not more than an hour from here that had better amenities and prices on rooms. The single king room is very small from what you would normally expect. If i stay in Fairview Heights again I will stay somewhere else.

Comfy accommodations after a long drive. Clean, nice staff and GREAT breakfast with variety. Plus, REAL COFFEE! Would recommend indeed.

Friendliest of all the Fairfield Inns we’ve gone to. Older version of Fairfield hotel but well maintained. The people we met on staff were truly lovely. Some noise from the road but super convenient. Very near restaurants too.

This may be an older hotel, but the service and staff were by far the best I have experience in a LONG time!!!
I know several of the reviews slam the place for not being modern, but it is clean, the rooms are current for the Fairfield brand, and the staff by far out shines any other hotel I’ve stayed at in the last year… and I have well over 190 nights in Marriott brands so far this year…
So yes, the hotel could use a makeover… but I will say that ALL OTHER Marriott hotels could learn a lesson from the staff here on what customer service is all about.
My visit here lasted almost 4 weeks, so I feel VERY confidant in my assessment… I saw the long-​term day to day operations here… not just a quick one night snapshot.
Customer service is lost in our society today, but this hotel still thrives, and more than does their best.
Don’t just look at the surface of the hotel, look at the soul… just like you should do with people. It’s what’s inside that matters!

It was a very pleasant stay. The breakfast was yummy with lots of choices, the pool was like a gigantic bathtub, the staff was friendly and the beds were clean. What more could you want?

What this hotel lacks in style, it makes up for in great customer service. I’ve stayed here several times and enjoyed the friendly staff. You can purchase a day gym pass for $ 5 to Planet Fitness. Great location with lots of restaurants and mall close by.

One word: Spartan. Not bad. Not great. The room was acceptable, but like the rest of the hotel, devoid of personality. The desk clerk had lots of personality — she was the highlight of the place. Breakfast: not up to my paleo standards — I found two rubbery hard-​boiled eggs to choke down, though I think the carb and processed food eaters were okay. Good coffee in the evening. No gym — you have to go to the crummy one in the Hampton next door. I wouldn’t go out of my way to stay here again, but wouldn’t intentionally avoid it either.

Hotel is stuck in the eighties! Rooms are clean but internet service was sketchy at best. Breakfast is a joke. No mini fridges or microwaves in room. Front desk won’t do anything about other noisy guests.

I stay in a lot of Fairfields but I’m not really a fan of this one. The rooms aren’t anything special (still rockin’ the old green floral prints). The one thing that this Fairfield has going for it compared to others in the area is that there is some good food within a mile.