Peruzzi Mazda

I had service done on my mazda cx-​5 on this monday and I am terribly disappointed at their service. Since I bought the vehicle from Peruzzi, I wanted to bring my car for a free service and they assured me that my service would be free. But after I brought my vehicle, they told me that the service would be done for free but they showed me an air-​filter and told me they had to change it and the total cost would be around $ 90 ($ 28 for air filter and $ 62 for installing the air filter). I did not know initially that the air filter hardly costs $ 20-​$ 25 and I was shocked they charged me $ 62 labor charge for installing it. Moreover, the airfilter on my car didn’t even look that bad and my car had only 20k miles on it. I could’ve gone without having it changed for another 10k miles. I seriously think this is another way you try to get the customers overpay for something they don’t need. I have seen the procedure for installing the air filter later and I am truly disappointed at the labor charge you have billed me to just installing the air filter. Anyone who is familiar with changing air filter will know that $ 62 labor charge is absurd for changing just oil filter.
I would never come back to Peruzzi again and I wouldn’t recommend any one to Peruzzi.

Second-​Class Citizen after the initial purchase.
The only shining star of peruzzi Mazda is the salesman Kirk. Disappointment from Bill over at the service department to John at the collision center. My 2016 rims have experienced peeling and all they do for you is patch it up… Maybe new rims might correct the problem since this has happened twice.
Was involved in a minor deer hit. Still waiting to get me car back after 6 weeks. I’m told the parts were ordered wrong. Sales manager doesn’t follow up with a personal call, just a sympathetic email.
Love my 2016 Mazda6 (from the few months I drove it), but customer service far below average!!!
So much competition in the industry, rethink before you head over there.

Update: I had to take my car three times before it was fixed correctly. When a repair is made, you would think it would be checked to make sure it is fixed. That makes me not want to take my car there for service again. Would I buy a car from Peruzzi again? Absolutely. Not so sure about the service department.

Easily the WORST buying experience anyone could imagine. TWO weeks after purchasing a CX-​9, the front right wheel became super NOISY. My wife (and 2 kids) took to a mechanic nearly by who said ALL of the bolts were LOOSE except the locked nut.
The service manager said that someone must have tried to steal it, even though the car was parked at the end of my 250 ft driveway in a town with a zero crime rate.
THEN, after my temporary plates expired I checked to see when I should expect my registration in the mail that would match my old/​transferred plates. NO RESPONSE. Then I tried another staff member who informed me that the registration packet was sent to my 1.5 year old address for some reason, but that I could go to the DMV with insurance and license and get a duplicate registration.
NOT TRUE when your dealership doesn’t process the paperwork properly… DMV informed me that my plates were never transferred and I now need to go back to title company to get the process done properly.
Shouldn’t be my problem, but it was definitely MY FAULT for choosing PERUZZI MAZDA. PLEASE do not make the same mistake as it could be dangerous (loose tires) and a huge headache!

I chose Peruzzi Mazda because I was already considering a Mazda 3, they had a few decently priced used cars on their website and the dealership was close to my office. My dad went with me for a test drive and we were greeted by Sunny Lam. He was helpful and not pushy which made the process a little more relaxed. The test drive was great and a few days later I made the purchase. So far so good. I did however find the manager a bit on the slimy side while trying to negotiate the price. He sold us the same story you always get but I feel like we could have ended up at the same price without having to go through that awkward process. I was also a little disappointed that they filled out the paperwork with PA state tax instead of Philly tax as they were trying to sell me on all of the extras and extended warranties. But I went in a few days later and they made the correction very quick and painless. I don’t think I got a stellar price but I also didn’t feel like I got ripped off. Overall good experience for a car dealership (which I enjoy about as much as a trip to the dentist). Thanks Sunny and Peruzzi Mazda. Lets hope they are as helpful and responsive in any future visits.