Chili’s Grill & Bar

Chili’s has refurbished many of its stores, but basically maintained the same approach to fast casual cuisine and comfort. Burgers, salads, ribs are the mainstays, with a reasonable bar.
This one just off Oxford Valley Road across from the mall of the same name is no different. We stopped in for lunch last Saturday, and found the space full of HDTVs on mute, and enjoyable rock & roll soundtracks. Service was friendly and prompt. Our server was a bit of a character, and had a fun shtick with running repartee.
We ordered the Baked Potato Soup and the 4 Sliders app to share. The Soup was fine, but we did not expect it to be more cheesy than creamy. It actually detracted from the anticipated potato flavor. The Sliders were the Medium finish requested, with long wooden spikes spearing them together. They had sautéed onion and ein bissel cheese melted over the top. They were pretty good, and exactly the right amount for light lunch and two stomachs to enjoy.
The Sam Adams Rebel IPA draft was appropriately hoppy and cold. Not my fave, but okay.
Overall, this Chili’s was about average for the genre. No big complaints about the grub and drinks, but nothing to get wild about.
PRO TIP — Be careful choosing your table, as they are not aligned with the low hanging light fixtures. So easy to stand up and klonk your head on the heavy glass. I was warned by our comedic waiter, but still gave myself a klep en vant.

Came here last Friday with my boyfriend for a quick dinner before the movies. The fried pickles are so good! Pretty oily, but good. Not very many, for both of us it was a perfect size. I got the shrimp and steak fajitas and they were great! I got rice and beans on the side and it’s so weird that there’s like pico de gallo in the beans… not a fan of that. No complaints about anything else though and my boyfriend seemed to enjoy his meal. For a Chili’s this place is fairly clean and the waitstaff is attentive.

How does this place pass the health departments inspection? The slop they serve the unsuspecting dinners should be outlawed. Their food tastes like it was dug out of a trash can, their mixed drinks are weaker what T.G.I.Friday’s serve. A complete mess and not worth patronising. Ugh !!!

Came from New York had dinner at this place server Matthew is 10 stars great person. Food was great and drinks were good. 5 stars all the way because of Matthew!!!

I went last night and they had run out of practically everything, including: Coca-​Cola (how do you run out of Coke?), guacamole, sour cream, corn, mac and cheese, chicken, the list goes on (I’m laughing as I’m writing this because what place can call themselves a «tex-mex”/Mexican restaurant without ALL of these food items)… I decided to just order a soup. It arrived after waiting for TWO HOURS. Yes… for a soup. Finally, when it arrived, it was cold. I was too afraid to ask my server to heat it up, in fear that it would take him another 2 hours to bring it back to me. Horrible experience.

The food is very inconsistent here. This used to be mine and my husband’s go to place but the food just keeps getting worse. My fajitas were cold and the fixings that come with it was barely enough to make 1 fajita. The tortillas were cold as well. I only had one fajita before I had to stop eating and leave. My husband’s burger was okay but the lettuce was very brown. The appetizer we usually get it there loaded fries and that is usually consistent.

It was mediocre. Chicken Tortilla soup was a bit on the salty side. Chicken enchilada was ok. Portions are a bit on the small side. We had to ask for napkins and utensils when our food arrived… why aren’t they sitting out when you get there is beyond me. We weren’t offered refills on our water or ice tea. Our waiter accidentally tried to charge us for an extra fountain soda but he corrected it. They seemed understaffed.

I came by for lunch with my mom on a weekday around noon, and we were quickly seated. Our waiter was friendly, and although we had to wait a little for him to introduce himself and bring us drinks, he was politely apologetic about it. We were still looking at the menu anyway.
I ordered the lunch combo of chicken enchilada soup and a chicken fajita ($ 8). The soup wasn’t too salty, which was good, and I enjoyed it. The fajita came with three tortillas and some toppings. I asked for no guacamole or sour cream, so the waiter offered to give me more of the remaining toppings: cheese, jalapeños, salsa, and pico de gallo. I enjoyed building the fajitas. The chicken was tender and moist, but I felt that most of its flavor came from sauce rather than the grill, which I was a little disappointed about. Also, the onions and peppers with the meat were a little too salty. However, with the fajita built, everything tasted pretty good together. Overall, it made for a very filling meal.
I enjoyed the food and the atmosphere; probably will return when I’m in the area.

For a Friday evening, I wasn’t even there 15 mins my order was taken drinks were brought out in 5 mins appetizer in 10 and meals in 15 – 20. By far this is the best Chilis I have ever been to! The service was exceptional! And the waitress was very very friendly. You’d love it.

Not a memorable experience. Restaurant was absolutely filthy — they seated us at a table that had smushed French fries and tortillas under the table. It took 40 minutes for the food to come out. Never again.

I’ve been here and had better. My most recent experience was terrible!!! First of all, they told us there was a half hour (at most) wait. We ended up waiting 45 minutes!!! We were a party of 8 and they sat us at a tiny booth. Literally I was on top of my fiancée and could not eat. The waiter provided us with horrible service. He took our drink order, then asked if we were ready to order. We said yes and he walked away. Once he finally took our order, waters came right away, but the other drinks took 15 minutes to receive. then, he forgot 4 of the drinks including my 5 year old nephew who got upset because everyone else had drinks BUT him. We ordered four appetizers, one came about 20 minutes before the other 3. The entrees. Came shortly after the appetizers and we had several issues. To start off with, the entrees came all at different times. I received my steak (highly recommended) first. I got a side of mashed potatoes which were cold, and my other side, broccoli, was browning. We asked for steak sauce, and the waiter ignored us several times. Then we ordered dessert, we asked for it wrapped, and the waiter told me we couldn’t get it wrapped, but he could put it in a box. (aren’t they the same thing)? Anyway, after this deplorable experience I won’t be coming back to this Chili’s.

I’ve been to plenty of Chili’s and have had great experiences; however, this particular Chili’s WAS NOT one of those Chili’s. I got to the bar and there were still dirty dishes from previous guests at 2 spots at the bar — a bar which has very few seats as it is. I understand that the bartender was busy, but the seats were right in front of the kitchen and right next to the service bar where the staff gathers. Not one of them could help the bartender out and take the dishes?! Come on!
I then ordered chips and salsa — a simple request usually, but not for this particular Chili’s. The chips weren’t fully cooked, so they were shiny looking/​soft. I then ordered my Bacon Ranch Quesadillas. They came out burnt — ugh — so disappointing. I then ordered extra salsa and that took 10 minutes. Again, I was right by the kitchen — which has no door — I could’ve walked in and gotten it myself.
Needless to say, I ate the food fast and got out of there ASAP! Never had problems at other Chili’s but this one needs MAJOR HELP! I recommend going anywhere else but this particular location!

The food sucked. I got a chicken quesadilla and it was burnt and I couldn’t even taste the cheese. It had cooked so much that the cheese basically evaporated. I was very dissapointed. I was really craving a quesadilla that night, I still haven’t had one since then, so writing this is making me really want one.

Do not go to this Chili’s! Ordered kids’ meals and drinks when we sat down. Most of us ordered salads — those were very good. After eating our salads we waited over an hour for our burgers to arrive and 4 of the 5 were charred and almost inedible. We sent one back but we just needed to leave as it was past the kids’ bedtime and we didn’t have time to wait again. The manager came over to apologize and we explained the wait and the condition of the burgers. We then waited again for a long time for the check. My dad went over to ask for a cookie to go for my nephew (no ice cream, just plain cookie). When we got the bill they had not comped us anything, had charged us for the full price for the ice cream-​less version of their cookie dessert, and included 18% gratuity on the bill. Seriously? We waited hours for our food, got mostly crappy wrongly-​prepared food, and they charged us full price. When we mentioned this to the waitress, she took $ 5 off of the bill. Terrible customer service. And the restaurant was not busy. No excuse for this service.

Probably one of the worst Chili’s I’ve been to in terms of service. I had to ask the host where my waiter was after sitting unattended in the relatively empty restaurant for 15 min. When my order finally arrived it was completely wrong, and the only thing I ordered was a salad w the dressing on the side.

The food is usually ok but more then once I was given food you could just tell was sitting in the kitchen for hours. On almost every occasion the place was full of screaming children and babies-​something I (with a history of migraine and recent brain surgery) just couldn’t handle. If you can I suggest going to a non– chain to support your economy

My wife and I came here since we were given a gift card over Christmas. We stayed away from chili’s for a few years since our last experience at the street rd location was really horrible (won’t go in details)
Before walking in we noticed a sign which read 5 $ margarita Mondays ! «hey isn’t today Monday ??» so right then and there things started looking up. Margarita came out and was actually very good, I mean I am actually looking forward to my next Monday off just so we can go back. The food, well my food was pretty disappointing but not the worst I’ve ever had… Chicken crispers with fries and corn cob. The chicken fingers were very greasy and not like chicken fingers you’d expect to get… Think of giant sweet and sour chickens… The breading is basically the same. They lacked flavor were a little doughy and as stated very greasy. The chicken itself was good so after removing the breading it wasn’t all bad. The fries were salty but delicious and the corn went over to my wife.
My wife got the chicken fajitas and made the right move by doing so because they were pretty damn good. Will return soon… One of these Monday’s

This past Saturday we came to this location. The hostess was nice and asked my friend and I if we wanted to sit at the bar area. We decided to sit there. The waiter’s name was Tom he was very nice. The best waiter or waitress I ever had. He keep up with filling our drinks. He brought our food out in a timely fashion. We got the two for $ 20. Food was also very yummy. What else could I say, not much I said it all, just that everything at this location was great!

Had dinner there the other night with friends and family. Food was fine, service was going great until the waiter dumped a glass of red wine down one of our party’s back. No real apology, no offer of anything. Talked to manager, who offered 2 towels to help mop him up. Never going back there again

Eating at Chili’s reminds me why I love living in the city. Chili’s is no better or worse than any of the other chain restaurants in this wasteland of suburban box stores and restaurants. Although the name «Chili’s» and the chili on their sign would seem to suggest some kind of Mexican theme, Mexican offerings are slim on the ground. Lots of burgers and ribs, some pasta. Fajitas and quesadillas are as close as it seems to get to Mexican.
Service was not very attentive and it took a long time to get our waitress’ attention to order appetizers and get drink refills. The food took surprisingly long to come out, considering that the restaurant was not very crowded. I do appreciate that they highlight their «healthy» offerings. The margarita chicken was very flavorful and they were happy to substitute extra vegetables instead of loaded mashed potatoes. Prices are comparable to similar restaurants.
Overall, I see no particularly compelling reason to head to Chili’s — but then again, there’s not really a reason not to. I