Zane’s Cycles

UPDATE: Having been into Zanes twice more, I can see what others are talking about… I have seen people complaining to the senior staff abt shoddy work & getting brushed off.
And their prices (for everything) are 15−20% higher than anywhere else I have been.
I will be taking my business elsewhere.

I got my bike with points I earned through a rewards program with Jeep/​Chrysler North America. I filled out the sizing form online through Ezanes and specifically requested a certain sized frame and color even though they clearly state there is no color choice guarantee. I kept my fingers crossed and 2 weeks later the exact bike I requested showed up at my door! It was well packed, complete and defect free. The video Mr. Zane appears in himself was also a great help. Took me about a half hour to assemble the bike and I was out the door with my kids on an exhilarating bike ride. This is the first new bike I’ve owned since I was 15 years old, so it was long overdue. These guys made it happen, I love my new bike and want to thank Zane’s again for everything, I recommend their service to anyone looking for a new bike or parts. Great job guys!

Like a lot of Fairfield people I’ve been going to the bike man on reef road for affordable and friendly bike help since i was in high school. With him retiring and getting rid of a lot of his stock however, I needed a new place to go for a simple tire replacement while also hoping to find a new local place to bring my bike as needed. Can now honestly say that place will not be zanes cycles.
Not only did they charge me more than I would have gotten at Westport (I thought the price included a new rim even but nope! Just the tire and labor fee!), but I realized when I left that they’d put the tire on off– center and part of it was rubbing against a thankfully smooth part of the bike. I was in a hurry to get to work, so I could only bring it back the next day. I asked about the price, and also pointed out the danger in letting a bike that had been improperly repaired leave the shop. They fixed the tire, but at my concerns the manager/​owner? …proceeded to sass at me for my concerns, looking me over and saying «I don’t see any injuries». What a real piece of work, it’s a miracle this place is still in business being as rude as they are to actual paying customers.
Tldr: the customer service and improper standards do NOT justify the prices at this establishment. You’re better off going to Westport or new haven for a bike shop experience with people who actually care.

Wow, I’m fed up and will never go back for service, nor should anyone else. I had taken my rear wheel in to repair a simple flat. I explained that the tire was not seating properly because the rim tape had shifted to high on the rim, thus preventing the seating. I further explained that the tube was punctured from the inside as the tube chaffed against the rim where there was no rim tape. I asked them to replace the rim tape, and replace the tube. They said no problem and I had the wheel back in 15 minutes. By the time I got home, the tire was flat. I turned right around and brought it back and repeated what the problem was to another employee and to repair it as I asked. I came back 4 days later and it appeared repaired. They attempted to charge me again for the service work, which I had to explain the problem. One night later as I was getting ready for my ride the next morning I noticed the tire was flat once again. With no choice, I took the tire off and saw they never replaced the rim tape at all and again confirmed the tube was cut in the inside of the rim where the rim tape had shifted. I took the rim tape off and retaped it myself. Have not had a flat for the 300 miles.
What really put the icing on the cake was while I was waiting the first time for the tire to be repaired I watched how a woman brought her bike in because the rear brake was not working. The manager told her they need to keep the bike for a couple days. While the manager went to write up a ticket, I noticed the v-​brake cable had slipped out. I reached down and fixed it. The manager brought the bike in the back and 3 minutes later he brought it back out to the woman, who was looking at other merchandise, and told the woman the mechanic fixed it and he proceeded to charge her. I couldn’t believe it.
Stay way from this place. They prey on customers who do not know enough to know any different.

Amazing customer service!!! Got my new Trek from them and the day after my confirmation email to get my measurements ect, I sent an email with a pretty unrealistic request. Not only did they get back to me within 12 hours, they actually fulfilled my request. Big props to Kristen C from their customer support team for your speedy response, but actually making a customer feel like a customer. Not just an Oder number. Well done guys keep up the good work!!!

Loved the shop when it was Trek of Fairfield. Went today to get both the bikes I purchased there tuned up. Like the fact that service is now free for bikes you purchased there, but of course this does not include repairing and replacing old components. I have two Trek Red Shield plans to cover both my mountain and road bike that I also purchased at this store for $ 400. I was initially told by the salesman that using Red Shield would take a few more days to process since Zane’s does not usually go through the program. This is okay even though other trek vendors do not have this issue, but when I asked why he literally told me that red shield «is the worst plan trek has ever made» to my face. So you are telling me that my $ 400 bucks that I spent your shop is worthless? If so, give me my money back or learn how to break that news to your customers in a way that does not incite anger and frustration.

The staff at this bike shop are extremely friendly and accommodating! I would definitely recommend them!

Great bicycle store very good customer service and turnaround time. They will not overcharge you either which is something you have to be very careful about when it comes to bike shops it’s still a basic machine two wheels a chain a sprocket etc. etc. etc. I was very pleased when they repaired my Cannondale for me I recommend this bike shop!

I had purchased two bikes from Zanes. One from the Branford location (before Fairfield) and my road bike last August from Sam in Fairfield. I cannot say enough great things about Sam and the sales staff at Zanes. First Sam had to order the proper size bike for me which is hard because I am tall. No worries he said, when it comes in you can test ride it for any reason you are not happy he would put it in stock. No Pressure. I LOVED IT and purchased my new road bike from Sam. I have since walk in and purchased many accessories. Sam always greets me and is always willing to share his knowledge with me, to make the right choices. I have enjoyed everything I purchased and love the professional staff. This is the only store I will buy bikes and bike equipment from!

Can’t believe all of these negative reviews. Went in four times and four different people helped me through the myriad of choices. Each was helpful, patient and forthcoming on Trek prices. Yes, I did need to negotiate the price of my FX 7.2 but something this expensive with so many options is going to require negotiation. Throw in free tune-​ups for life and it becomes a great deal.
Visited several other shops including Outdoor Sport in Wilton and these guys & girls were far and away the most helpful!

Brandford store has large inventory on different sizes, models and colors. I am 5’2″ so finding bikes in stock that fits me is not always easy. I was thrilled to try 5 different road bikes today. I knew there are more that fits me if I want to keep trying. The sales are patient and knowledgable. Life time tune up and life time parts guarantee is fantastic. If I need another bike, I will go to Zane’s again.

I don’t know what other people were talking about. I have nothing but good things to say about Zane’s. I bought my Gary Fisher Piranha from them two years ago when they were Trek of Fairfield and I’ve been bringing it back there for service ever since. They are nothing but courteous, helpful and cheerful. I’m sorry about anyone who had «snooty and condescending» sales staff. I’ve never found that to be true. Bethel Bike Shop is rude and condescending (my hometown) and I drive all the way to Fairfield for Zane’s. If anyone knows of a better place, I’d be welcome to hear of it.
I can’t comment on the prices of their supplies and accessories, but they matched Bethel’s price on my bike and offered me lifetime free tune-​ups and adjustments… which were grandfathered in when they switched to Zane’s. Dylan and Peter both took great care of us. We’ll keep coming back until they give us a reason not to.

I generally love bicycle stores, but this one is not such a store. It is over priced on all accessories by about 20%, compared to two other stores in Westport. The sales staff is very snooty and condescending. The repair shop is less than mediocre, definitely not worth the price for their tune-​ups. I prefer driving to Stamford for a better Trek store experience.

My experience at Trek’s Fairfield bike shop was extremely positive. I went in looking for a step-​through bike since I had knee surgery with lingering pain. Lou totally got my questions and while offering a 2013 option also pointed out a 2012 bike that was on sale. Everyone I dealt with was positive and helpful and solicitious. They offer all sorts of services that made the decision to buy at Trek an easy one.

I have never had as wonderful a ‘bike’ experience as with Trek of Fairfield. I loved bicycling in my youth. But now, as a cancer survivor with limited budget and strength, Lou and her staff always find the right bike and gear for me at prices that I can afford and also keep my bike running at peak performance. Because of Trek of Faifield, I bike more, longer and better than before. Lou’s spirit helps me exercise more and be the best that I can be.

Great selection and wonderful services. Weekend farmer market and free minor maintenance and repairs are added bonuses! Clearly Trek oriented but low to high end available and lots between.