The Coliseum Soccer

Was a life long customer while I lived and coached in Napa, now that I live and coach in Vacaville I make it my one stop shop for all soccer stuff I may need, Victor and Rene (owners) did a great job putting together this crew, Efren is always ontop of it and helpful along with all other employees… they even delivered my uniforms to my house so I would have them on time, customer service at its best ! I recommend The Coliseum for all your soccer and printing needs !

I have been coming to this store many times now to buy my son’s cleats. I will say they have a great variety of cleats which is a great advantage. Usually Efrain helps us and he is very friendly and helpful, hence 2 stars. Well, I purchased a pair of cleats for my son, I also purchased a $ 50 Jersey, which did not have a number on the back. For an additional $ 30 they can add a name and number of the player, for a grand total of an $ 80 custom made jersey. The next day they call me to say the jersey is ready. I go to pick it up and the number has a rather noticeable smudge on it. I noticed immediately and I informed the gentleman. He told me to wash it and hang dry it and it should go away. Well I did exactly as advised and to my disappointment, the smudge it was still there. Today, I returned to the store and all I could say was WOW! A different gentleman was there and he was so rude! He insisted that he sees nothing wrong with Jersey as I am pointing it out to him. His only response was, «the print comes out like that» to which I replied, «really?» Then he tells me «miss, I can show you 10 other different things wrong with this jersey, if you want.» So rude, all I wanted was to show them the mistake they made as they placed on the number. He keeps on saying there is nothing wrong. I took my sons jersey and left, I will never buy a jersey from them again. I have been loyal to this small business and I needed them to right a wrong for me, but not even in good faith were they pleasant business people.

I tried on a pair of sale Magista obras from a clearance table, no problem. They were a little too small, so I decide to ask to try on the same style from the shoe wall, just in a different size and color ($ 275). I approach a worker holding the shoe, but before I can even say what size I need, I’m hit with this:
Worker: «It’s a five dollar charge to try on this shoe.»
Me: «Uhhh what? But I just tried the same shoe on clearance, it’s right there»
Worker: «It’s a new policy from Nike and Adidas for any shoe over $ 100. Blah blah blah 99% of customers don’t have a problem with it, everyone will be doing it next year yadda yadda it’s so people don’t go and buy online.»
Are you serious?! I just tried on the same shoe on sale that was over $ 100, and, for that matter, various other sale shoes that were over $ 100 dollars. At this point I’m frustrated and just walk away, aimlessly browsing the rest of the store while he awkwardly keeps his eye on me. What a heaping load of horrible smelly bull-​infuriating terrible customer service. I was going to buy a shirt and a separate pair of shoes beforehand, but this totally threw me off the store for as long is it may be in business. At least make a visible sign that explicitly outlines the policy so situations like this can be avoided.
Granted, I know the shoes are expensive and $ 5 isn’t even that much to charge to try on, (especially if it’s deducted should you actually choose to buy), but get the policy in order before you start spewing a bunch of nonsense at me. I’ll just head on over to the competition where the other 1% of us who have a problem with bogus charges can congregate and buy shoes worry free, no try-​on fee. Hey that rhymes!

Really great customer service. I actually prefer it just a tiny bit from the Napa Location just because there’s more room to move around & it’s a little easier to find what you’re looking for. Very convienet location located just across the freeway from the solano mall.

Bad CS

Awesome cleat selection. When you walk you see all the new cleats when you walk in from the Nike mercurial Vapors and the all New Hypervenoms. They also have a huge selection of jerseys including Barcelona, Real Madrid and even some local teams such as san Jose Earthquakes and La Galaxy.
The customer service is great and extremely helpful as well. They have some good insights on shoes and very helpful when deciding on what shoes to go with