Lowe’s

Not bad… this location is still new and they have all the things you’d need. I just wish the people who worked there were more helpful. I had a lady last time not even get up when I was asking questions on locating things, she just sat at a table. I do love how they give a discount to hover workers, that is awesome.

I’m so impressed with the customer service I received from RUDY, I just have to write this review before I drive off the parking lot. I drove over to Lowes after visiting Home Depot looking for an unusual hardware part that Home Depot said they do not carry. Turns out the part is not standard, so instead of sending me off to hunt for this part (which was unlikely for me to find) Rudy’s master problem solving mind kicked in. He asked about my project then suggested even better parts to accomplish my task with even better results that I had imagined! This guy is smart! Not only that, he was super patient, friendly and extremely helpful. With Rudy’s help and advice, I’m ready to tackle this project. Home Depot is closer to my house, but from now on, I’m heading straight to Lowe’s and looking for my favorite hardware guy. Rudy, you’re awesome.

I don’t normally give out too many low scores… a major of those low scores I see are super picky and really quite lame (a vegan complaining about the lack of choices at a steakhouse type stuff). However, this lowes is pretty bad. Granted 90% of the time I’ve needed something there, it’s been quite easy. Of course that’s only when I can just grab something off the rack and use the self serve check out. Basically, if I have to deal with an employee it’s going to be bad. Either no advice or no assistance (currently on minute 21 of waiting for assistance with buying carpet for the second trip). I think there is a standard line of «let me see if I can get someone to help you» that they use to just get out of having to deal with customers.

The customer service at this store is good and people are helpfull.
The reason for me write this review is that the advertisement for American toilet rebate was not clear. I came to buy a toilet for my rental. The one who helped me said «why don’t you buy this one and get $ 100 rebate». I saw it had a sticker on that with rebate by mail and bought it. Came home I follow the direction and logged on the website
to register for that and learnt that it is from the sate of California. It said the program is limited upon the basic first come first serve. Then they asked a lot of document to come with the invoice. I have been looking for all of the paperwork related to the ownership of the house and the rental agreement and the water bill of the tenant who lives there. Finally after couple of weeks processing. they refused to process because the name on the water bill is not my name. So when you advertise, you have to disclosure the condition to get rebate because it is limited and conditional. It is not apply to almost everyone.

I love shopping here. Everyone is really nice and tries to make sure that you’ve been helped and if not the hurry to get you the help that you need right away. Today Audra had helped me out in the paint section. What made my experience a five star rating was the fact that she was not only friendly, but she created a rapport with me and asked me questions on my project that I was working on. She started to then give me a lot of other helpful tips that I didn’t know and it’s made my painting project go a lot smoother! Thank you again Audra!

Twice I have had to purchase a refrigerator this year. Once for my personal home and the second for my wife’s job. The only two stores locally that actually carry refrigerators in stock at the store is Lowes and Sears.
This review is for Lowes. The wait and attitude coming from the staff is amazing. You walk into a Home Depot and you are greeted immediately with a smile and a «May I help you?». You walk into this store and you are lucky to see an employee. When you do find someone you can tell with the short answers and none excistent smile that they have no initiative to help or even wanting to be there.
Do yourself a favor and go to Sears first and then here as a last resort. In the time it took me to write this review the guy who said he was coming back still hasn’t shown up and I have continued to smash the help button…

I was VERY displeased with the quality of customer service I received last night. My family and I went in to grab a single gallon of paint and we were there for over an hour the lady behind the counter was clearly high on meth and was all over the place (my daughter was with me, that was fun to explain). The only check out available was self checkout and I only saw 1 other employee on the floor while we were there and he was brand new and being trained.
I almost said screw it and left but my paint had already been mixed, we will NEVER return there EVER again.

This is the worst experience I’ve ever had at a Lowe’s. As soon as I walked in, the only cashier up front named Lina just stared me down and kept eyeing my belly, no hello or can I help you. Just a blank stare of what the f are you doing here and why is your belly so big. So I said hi to her and it definitely caught her non friendly ass off guard. And yes bitch I’m pregnant! I didn’t even bother asking her help because she already failed her one job of greeting me. So I roam the aisles looking for an associate. Of course there were none in sight at 5pm on a Sunday. Finally I tracked one down, fat white boy with tattoos who spoke like his underwear were too tight. I asked him for help and I showed him what I needed. He looked over 1 of the items I presented to him and sent me across the store to garden. Again, nobody in garden to assist. Finally I found what I was looking for behind the bin it was supposed to be in covered in dust and dirt. After I found the 6 that I needed, I realized the other items I needed were not in garden as the fatty had said. So I walk back in and asked another associate where I could find it. She quickly pointed me to the aisle I needed and went back to doing whatever she was doing before. Now, I’m headed back in the direction where the fat ass was at who sent me to garden. He was still standing behind the desk with his head down. USELESS! I’m now on another wild goose chase for some damn bolts and washers. After 10 mins of searching alone, I found them. And guess what? Now an associate wants to walk up and ask me if I need help. Thanks but no thanks USELESS. Definitely will never shop here again and will spread the word about how awfully lazy the employees are here. If your a woman sent to a hardware store by your husband, DON’T GO HERE, YOU’LL LEAVE EMPTY HANDED BECAUSE NOBODY WILL HELP YOU FIND ANYTHING.

The costumer service here is awesome. They really invest their time in trying to help you figure out what you need for your project. If they don’t know they usually try to find someone else to try and assist you further. Reasonable prices and would match competitions prices. Usually always someone in every department and if not, someone else comes by shortly. Not only that they support our military and do volunteer work! Great company!

THIS LOWES BLOWS! No customer service in the isles, and no returns WITH receipt.
GO TO HOME DEPOT for customer service and no hassle returns.
I have been to the Lowes in Fairfield 3 times and will never return.
The last time I was there, I asked for assistance 4 times without any luck, each employee told me they didn’t work in electrical and would get someone, but did not.
Their no hassle return policy is a lie. They refused to return an electrical panel (with receipt) because it was «nearly 100 dollars», and would only issue a gift card. AND, they took my drivers license to enter me into their database of potential return criminals.
After reading on here how they have treated so many other people poorly I hope they go out of business soon.

Every time I’ve been in this Lowes it seems like there are no employees on duty. Last time I went in I walked from the front of the store all the way back to where the appliances are and I didn’t see one employee while I was in there (except at checkout). As with most chain stores, the one in Vacaville is much better.

Fairfield Lowe’s has been my «go-​to» project shop since 2012 and they have never let me down. I have had everything from large scale contractor grade projects down to quick little «honey-​do» lists. Between the friendly and knowledgeable staff, the professional installation department, competitive price matching and the great on-​site delivery service, …I have enjoyed knowing that if and when I need building supplies, these guys are ready
(…even if I’m not).
Thanks, Lowe’s. –See you on the next project!
Brandyn

Lowe’s is the best hardware store around. I can always find what I need here and the staff is always helpful. The building materials and tools are reasonably priced.

This place would have gotten 5 stars from me but the day shift people suck. I only come here after 7 pm now because of the great employees that work the night shift.
We had some lumber cut and Efferin went out of his way to help us find the correct boards needed and even cut them into intricate pieces and triple checked his measurements.
I had to come back on 8/​22, 5minutes before closing on a Saturday night to get some nails for the nail gun and had a hard time finding galvanized nails. A man in the department quickly searched the database and had them for me in 2 minutes. I think his name started with a G.
Shop here at night if you need help with things or have any questions. Shop during the day if you want to deal with people who are just there to get a check.

We ordered a bbq grill in-​store, but on the day they delivered it – the seller gave us the grill on display instead of a brand new one. That wasn’t cool man… So we went back and spoke to the assistant manager. He gave us another 10% off.

***You guys SUCK!!!*****
I went there today to get some PVC pipings. Me, being an amateur Plummer needed help so I went looking for employees. Like a well lite kitchen, all the cockroaches were hiding. I found a PVC piping but needed but needed an adapter. I finally found one, macking with two female employees, and asked him for help. He tells me that one is a CPVC pipe, the beige one duh, and directs me to the section. I tell him I needed a regular PVC pipe, the white one, that fitted this hose. He tells me that the CPVC was smaller and won’t fit. I ask him if he could help me look for the same part in a PVC section. He points to the PVC section and tells me it’s in the white PVC area before breaking off to stack his merchandise. Really?
Next time, I’m going to the Lowes at Vacaville because this one SUXS!

This is customer service! I originally went to the Vallejo Lowes and was greatly disappointed to the point where I will no longer shop there. I like Lowes, so I went to this store, the Fairfield store. Long story short, sort of. I arranged for delivery of a fridge and washer for Sunday. I called day of because no one called the night before as promised so I was very concerned. I finally got a response after two calls and was told I would receive my appliances between 11 – 12.
The delivery person, I believe his name was Alan, came out on time as stated. I ended up helping him move in and take out my appliances, but I come to find out that the third party Lowes’ uses for delivery could not take my appliances out today. So Alan, who works another department, got a flatbed and came out to deliver my appliances. So I did not feel bad in helping him get my appliance in and out. I am grateful that Lowes went out of their way to keep their promise and get my appliances to me on time! Great store, great staff, and great customer service!

After dealing with Home Depot and being displeased I returned to Lowes. I had the fortune of meeting one exceptional employee who changed my opinion of the whole store. Now it’s my preferred place to shop for my home improvement needs.
The store is rarely packed, like home depot is. There seems to always be someone who has some expertise in the area in which you may have questions.
The military discount is great for those that have served and it’s nice to see someone recognize that.
Lastly, I love the MyLowes card that keeps all of your receipts on file so you can make returns without receipts easily.

READ THIS! It will save you misery in the long run. I bought Motor Oil from them since it was on sale. I brought it home, poured it into my car and after a few seconds, I notice that it’s not oil. Turns out, it’s water! I called them up and they tell me that they won’t replace the motor oil NOR will they be willing to pay for the extra $ 84 I spent on getting my oil change. That’s a $ 125 loss of money! They just told me to talk to the manufacturing company of the oil.
I will update this review if my issue is resolved. Until then, I DON’T recommend the store. They sell you water instead of oil and offer you no customer support. I will be reporting them to Business Bureau for fraudulent sales. I will be posting a picture for you to see as well on here.

One of my mom’s favorite stores to peruse through. We always head straight for the garden center if there isn’t anything in particular that we need to buy.
That being said, their collection of SUCCULENTS is top notch. Lots of variety, colors, shapes, and sizes to choose from… and super affordable! I have a slight obsession with these plants. They’re easy to take care of and brighten up my desk at work. Smallest plants are $ 1.95 each. Next size up is $ 3.95 each. Larger pots are about $ 6. We like to pick up a few of the little guys every time we come here, and every time we’ve been really pleased with the quality and price! Lowe’s also has a great collection of outdoor flowers, plants, and ready-​to-​plant fruit trees.
Inside is very spacious, clean, and organized. Their staff have been nice to us so far — always helping us look up an item, etc. Overall, great place to go for home improvement projects and gardening tools!
TIP: If you apply for a Lowe’s credit card, you can receive 5% off of every purchase.