Kay Jewelers

I love coming here to browse around the store. Every one of the workers here are very friendly. The store is super clean and the products are organized. I love how sweet the workers are when you are just browsing they make you feel like there might be a product for you to be interested in buying in the future. Just catch the promotions here because they’re very good deals!

Good customer service. My husband and I are always in and out in a decent time. Thank you Kay Jewelers clerks! :)

Came here to replace a watch battery and glad we did. Other vendors in the mall was either closed, over priced, or they weren’t capable to service our watch. Staff members were professionals and most importantly provided a fast turnover. Stopping by Kays for battery swaps are highly recommended!

Once again, Corinna at the Kay’s Jewelry outlet gave fantastic service. I was a former customer of the Kay’s in the Solano Mall. Due to their lackluster customer service, my husband and I had all but given up on Kay’s completely and closed our account. My wedding ring had previously been sized at the Fairfield store and given back to me misshapen. My husband called corporate and we were directed to the Vacaville location. The executive called ahead and we were greeted with warm smiles and excellent customer service. Received my ring back today and it is BEAUTIFUL, as it should’ve been the first time. Everyone is gracious and helpful. Much better quality and selection of merchandise. We have also been to the Stoneridge location, they are also horribly rude and condescending. DO NOT WASTE YOUR TIME AT ANY OTHER KAY’S LOCATION — FIND YOUR WAY TO VACAVILLE. You will be happy you did.

2^nd lost diamond in 6 months WITH a warranty. Now I am told a six week turn around time unless I want to spend double and upgrade my $ 3000 ring for a $ 6000 one. Wow!

Over a month and a half ago I purchased a new wedding ring for my husband. They did not have his size so they charged me extra to get it sized, which I paid. I was promised the ring within 7 – 10 days. Those days pass and I get a call saying they can’t resize the ring so they have to order one in his size. I was told this would take two weeks max. Two weeks go by and I hear nothing from the store.
I personally go into the store to talk about the ring. I was then told the ring wouldn’t be in until August 3^rd but they will prioritize it and I would get a call the next day about the ring. Two more weeks go by and I hear nothing from the store and nothing about my husband’s ring. Needless to say, I will be bringing them the receipt, getting my money back, and NEVER purchasing from them again.
They were not helpful at all and I found out from other jewelry stores that having to pay for a resize isn’t something that is supposed to happen. If a store doesn’t have a size I shouldn’t have to pay extra for their lack of stock.

This review is for the Napa Premium outlet location–
Kay Jewelers Outlet Napa, CA
I’m unable to fathom how this company became «number one jewelry store in the United States.» The engagement ring my husband bought was over $ 3,000 –A 14k white gold 10 mil trillion cut Tanzanite. However at that time the store was named Ultra Diamond. We would have walked right past this store if it was a Kay jeweler knowing that there isn’t anything unique about a mass produced ‘fast food’ type jewelry chain store. That wasn’t the feeling we were looking for when buying something this important. The impression received when walking into Ultra Diamond was that it was a high end jewelry store. After choosing the ring we waited for about an hour while the two sales associate hit numbers on a calculator to determine its exact price. By the time the down payment was given we were exhausted. (If you have been in this situation you know what I mean.) It was at that time we were talked into buying an insurance plan. Figuring these two had our backs. I mean they just spent how long calculating numbers so that we could receive the ring in the first place. We trusted that the information they were giving us regarding the insurance plan was true when really we were being scammed! Not once did either associate mention that the center stone is not covered. Curious not disclosing such a crucial detail! Welcome to the world of insurance scams otherwise known as the fine print.
Now after having it only a couple months or so I noticed a chip in the stone. I show up with paperwork and insurance coverage in hand to see what my options are. I walked up to the store same people different name! At that moment I had been thrown into the evil world of Kay! I should’ve realized that the situation was only going to become worse when The store ‘manager’ –Gary Lujan a «Certified Diamontologist and Gemologist» while looking through a loop attempted to tell me the stone was in perfect condition. Really? I tell him I am able to see the chip without a loop! Then he finds it! I wish I had left the store that very moment! He proceeds to tell us that our insurance does not cover the center stone. We were speechless! But due to us being handed the wrong insurance paperwork the company will replace the center stone. Now the deal was to send the ring out so they can replace the Tanzanite. Simple right? He mentions my paperwork IE: payments, insurance coverage, ext. must be sent with the ring as-​well. I felt extremely uneasy about this. My paperwork is proof I even own this ring. After being told they do not have a copy machine I reluctantly handed it over. Went to work shortly after this and mentioned what had happened to my co-​worker. She tells me to call immediately to get my original papers back. My hearts racing at this point. I make the call. I informed the lady who answers that I had just been in the store not ten minutes ago and my call was regarding my original paperwork. She proceeds to put me on hold for several minutes before the line disconnected. Five minutes after the ‘disconnected’ line I had drove back to the store thinking they must be busy working helping guests ext right? Surprised to see the store manager leaning on the counter chatting away with 2 other employees. No other customers inside! I said so I’ll guess the line was disconnected and Gary along with his two employees did not say a word. Seemed they were speechless acting as if they were caught with their hand in the cookie jar. I informed him that I wanted to make copies of my paperwork. Practically had to go behind the counter myself to get them! Returning with my insurance paperwork the ring was sent off. In the ensuing months not once did him or his employees communicate with me about the status of my ring. Felt like I had to pull teeth getting any information at all! 2 & ½ months, countless drop-​ins, and phone calls later my ring arrives. They were to replace the stone only. What I got however was a stone that had been turned around in the setting! Which made it obviously crooked. By this time we had became married and all I wanted was to wear my wedding ring. So I took it and walked out of there in tears! My husband took my ring back and asked that it get fixed and returned in the original state that we bought it in. It was a 3,000 dollar ring for heavens sake! Not after Gary made it a point to have the businesses on either side of him hear him yelling as to why they shouldn’t even had offered the repair in the first place did he call ‘corporate.’ So the ring was sent off once again for well over a month.
What should’ve been a quick and simple task for this multi-​billion dollar company ended up being a three month nightmare for us! Kay Jewelers complete lack of respect for what was to be a symbol of love is a disgrace! This company only wants your money. Once they have that your on your own! Buyer beware! Only scam artists working at the Napa premium outlet location

Now. This review is based on customer service. I haven’t purchased any jewelry from Kay, but when my Tiffany’s bracelet had been broken for well over a year, and when the nearest Tiffany’s was all the way in Walnut Creek and wanted to charge $ 65 just to fix my lobster claw, I decided to wander into the mall. I shamelessly walked into Kay Jewlers with my bracelet from a competing brand and asked how much it would be to fix it. They grabbed a little tool and fixed it right then and there, and even cleaned it for me free of charge, as it was looking pretty drab. I walked in with a Tiffany’s bracelet, and walked out knowing that next time I am looking for jewelry I will be returning to this store. Exceptional customer service. Thanks so much!

Ok i don’t write a lot of reviews but this place has really pissed me off… poor service and there sales people really need to be retrained…
I get a 6,000 dollar ring for my 10 year anniversary, the 3 people that it took to sell it to my husband stated that there is warranty and your wife can come in get it sized for free… well not the case when i go in to get it sized. i am told by another sales person that the warranty was never added on to the ring. So your telling me the 3 smart people that can sell a 6000 dollar ring cant add warranty? So i had to fork out 420 dollars additional to get it sent out to get sized.
Two weeks later i get a call saying your ring has been sized and ready for pick up. Then 10 minutes later i get another call saying oh we were doing an inspection and it looks like there is a diamond missing!!! REALLY SO YOU SOLD US A RING WITH A DIAMOND MISSING IN IT???
Bottom line is every kiss does NOT begin with KAY! You sell rings to buyers without diamonds in them… i would recommend you go else where with your business instead of a place like this!!!
That is all

They refused to fix my silver bracelet, even with me willing to pay for it .
But this is not what they tell you when they sell you their products
I am talking about the Napa store, but same policy.
It is just lies dont go there.

I have only had good things to say about Kay Jewelers. I never have been approved for credit before them, so now I have credit!!! My ring is beautiful, but I want to upgrade and with the «buy back» I can! My ring is almost paid off and soon I will have better :)

DO NOT purchase from Kay Jewelers, PERIOD!!! They have horrific customer service. Purchased my wedding band enhancer from Kay, 8 years ago. My solitare was from Zales. Kay sold us on purchasing the enhancer AND the extended warranty from there store by telling us we could have both rings welded together, and would now be considered one ring that could be serviced. THEY’RE LIARS AND CON-​ARTISTS, JUST OUT TO MAKE A BUCK. Now all of sudden, I have to pay to have my solitare serviced because it wasn’t bought from there store and not under the warranty; after 8 years of having my entire ring serviced with no charged.
Lessoned learned. It’s coming up on 10 years and time for me to get a new ring. WILL NOT EVEN LOOK IN KAY’S DIRECTION…

We recently bought my engagement ring here. Though I love the ring, diamonds have fallen out and the response I get from the store and customer service have been horrible! No one in this store can answer any questions or, follow up with us. They are supposed to be ordering a new ring but fail to give us any timeline of when it will be here, it’s already a month after when it was supposed to be here. I now have to, cancel our engagement pictures because I don’t want pictures of a ring that is damaged. Even though its passed the 60 day return policy, since I’ve had the ring it’s only been complete for a few short weeks, diamonds have fallen out twice and I’ve had it only since jan! Due to the lack or respect and customer service I would not only avoid this store but also the company. Before all this happened we would stop in to ask about wedding bands and no one could answer simple basic questions or even try to find the answer, we just got ‘I don’t know’ as an answer to everything. Don’t waste your time or money here.

Within the last couple of weeks my fiancé & i have been coming to Kay’s to pick out our wedding bands.
Jacob, the sales associate, whom helped us was very helpful. He has showed us a few various rings for my fiancé, explained the different types of bands and what is unique about each of them. Which was great because it helped him choose the one he loved.
We than moved on to my band, i have the solitaire of the Leo Diamond, I tried 3 different diamond enhancer bands. 2 being from the Leo diamond collection, of course the one i seen on line that i thought would be great didn’t work out. I fell in love with the ¾ ct round cut. I was thankful Jacob handed me this one first, i knew then the others were a no.
:)
Now the countdown has started for the wedding. yay!