Karl’s Appliance

Buying from Karl’s was an interesting experience. The sales person pretty good. He was able to answer questions about the Weber Grill that I wound up purchasing. However, he did not know much about the install of a dishdrawer that we wound up buying too. To his credit, their installer didn’t know anything about the dish drawer either. The price we paid for the 2 items was good.
Now onto the issues. We had 2 items installed/​set up at our home: A Weber grill and a dish drawer. Let’s start with the Weber Grill– how difficult can that be to set up, right? Well, the installer: (1) left off the LED light that goes on the grill. (2) left off the knob to the side burner (yup, no knob – just a metal stick), and (3) the flavor bars were stacked one ontop each other under the metal grates — which we didn’t notice until the 3^rd use of the grill. So a trifecta of poor installation.
Now, onto the dish drawer. The same installer just stuffed it into where the old one was and hooked it up, and left. He didn’t (a) vent it as per the manufacturer’s specs, (b) even care that the drawer didn’t fit correctly. So, we had to call them back (yes, he left it in our house that way) and ask them to remove the new dish drawer. We then went to another retailer to purchase the dish drawer.
Management was apologetic (and very nice) for the dish drawer issue and the LED light. We didn’t even call them back about the two issues on the grill. We just called Weber directly to get the parts. Weber was great BTW. Karl’s— we doubt we will be purchasing from them again.

I had such a fantastic experience here. I bought all my appliances for a home remodel. My sales person really helped me get the high end look I was designing while staying in my budget. I bought a GE café fridge which was counter depth. An induction range a professional hood and a dishwasher. Then when I did over a rec room 1 year later the same guy helped me with a new fridge for that room. A few years prior I had updated a condo with appliances and had a good experience with Home Depot. What I didn’t know at the time was that Karl’s had better selection and really work with you on price. I can’t say enough good things.

Bought a front loading washer here a few years back. Had nothing but problems with it. Even though we had bought the extended warranty it was a pain to get it replaced. Made the mistake of buying a fridge on the day they agreed to replace the washer. That was two years ago. It’s broken 3 times since December. That’s 3 fridges worth of food thrown out. Contacted Karl’s today. Took a couple of phone calls to get through to the customer service rep. She was not helpful. I asked to speak to the store manager. He refused to get on the phone. I couldn’t believe it. How the heck wouldn’t the manager get on the phone to talk to an unhappy customer??? She directed me to the customer service manager who is at another location. I am now waiting to hear back from her and hope that she will have an answer for me. They don’t seem to realize that we are buying from Karl’s not kitchenaid or whirlpool and expect Karl’s to stand behind their products.
Bottom line is that Karl’s is way behind in its customer service.

Honestly I’m not sure how this place stays in business. I went there to look for a refrigerator. The service (or should I say no-​service) was horrible. Sales people just standing around an empty store — no one came over. I tried getting information about various refrigerators but it was like no one was interested in helping. STAY AWAY!!!

after service nothing more than hopeless…‘Once they have your money the game is over! I will never purchase from this retailer again!

Please dont bother doing business with this store. I bought a pretty expensive wall mounted AC unit and it has been noisy and performing poorly from the day I got it. They offer no customer service too.
You have many many other options, do yourself a favor and steer clear.

Not even worth one star. Had my kitchen remodeled and purchased all high-​end appliances as per the recommendation of the sales person. along with the extended warranty service. I have had nothing but trouble with one of the appliances — a repair person was sent (the only one in the area that fixes this particular brand) six times at least and could not fix it — then sent me a bill AND wants to send me to collection! I called Karl’s and they said there was nothing they can do. Thank you for you backing up your products and talking me into the extended warranty.

We bought out washer and dryer here less than a year ago. Figured we would go to Karl’s vs Home Depot or Lowes thinking we’d get a more personal experience. Unfortunate they have been less than helpful and do not seem to care that we have an issue with our dryer ALREADY. Would definitely not recommend Karl’s or go back to purchase anything else there since they couldn’t even cough up a $ 15 replacement hose. Never shopping there again. At least Home Depot and Lowes back up their products and will help you if you have a problem with your appliance. Very poor customer service Karl’s.

Karl’s was great on selection and purchase but I have to give two stars because of customer service. I called because the hose they installed for the dryer withered away and it’s not wen a year old. I called them twice and told I would be called back. Never a call. I called a third time three weeks later and I was just told someone else will call me back again! Pretty safe to say they are not going to do the right thing! Poor customer service! I can only imagine if I had an issue with the machine… Nothing! Stick to the major stores for customer service. This store is great in a selection, that’s about it.

I would just mention something you may want to be aware of. When you buy an appliance and pay extra for installation and receive a delivery date, you expect installation to happen on the given date. Yesterday my appliance was dropped off as promised and the men just shrugged when I asked about installation! I was expected to leave this item just parked in my kitchen and make some kind of arrangements on my own for installation. I think this was a miscommunication on the part of our very nice salesman, but I think that we might have been told that there was no arrangement for installation! I refused delivery since I had no way to be sure when they would actually install it. I called Karls customer service and they were willing to come out the next day, but at this point I really didn’t trust them to follow through, so I refused delivery. Now it is again arranged for today and I am waiting to see if, as promised, I will have delivery WITH installation. Still waiting, so I will see. They DO have a large selection and nice salesmen. Just be careful to make arrangements for your installation. They won’t bother to tell you. I’ll put down some stars after I see what happens today.

My first review (1*) is on the second page, under Suzanne L, New York is not counted in the average.
I am raising my rating from 1* to 2*s, because after my review appeared on Unilocal,Karl’s responded to my complaint, they contacted NSI Protection Plus and corrected their mistaken report. They fixed it, and I am satisfied.
Thank you, Unilocal

Extremely pathetic customer service. My wife and I recently bought a house and were looking to update all appliances. We did not have measurements yet, and this was our first trip to any appliance store to get educated in what all is out there, which brands are better, how much (range) will they cost us. The rep at this place did not care for us the min he heard that we ere still in learning mode. To him without actual measurements there is no help he could provide. I did not want to tell us about any brands– what’s good, what’s not, what should we look for in medium range which was ours. Just pathetic. I will never buy anything from them.

Went there to spend money, but couldn’t get waited on. When I called afterward to speak to a manager, was told they’d call me back. Not sure what’s up with them– they used to have terrific customer service. (Note: the store was not the least bit busy that evening, and someone asked me if I wanted help. When I said yes, they walked away and asked a young man in a hoodie to help me. He walked away to finish his soda, and I never saw him again.)

Sorry folks, but my experience with Karl’s was an A+++, and I live within walking distance of one of their top competitors, A.J. Madison. I worked with Glenn Julian, who accommodated every single request through my research, purchasing and delivery process. Added to his patience was a level of expertise, insight, and turnaround… I never felt like I was being directed to buy the products with the highest margins but, instead, the appliances that I wanted to begin with.
Also, our appliances were being delivered when a major storm was hitting New York that afternoon, and the truck was coming from New Jersey. So it was a relief that, not only did everything arrive quickly, safe and sound, but the delivery guys were top notch. An important call came in for me just as they pulled up, so they remained patient, calm and collected, and put everything in place with the white glove service I was promised while I finished my conversation.
So far, I haven’t had any problems with my purchases, and look at them with pride every single day.

The worst company to do business with. Worst customer service! Do not buy from Karl’s Appliance. You will regret having to deal with them. I ordered a dryer and a washing machine was delivered. No one calls you back! You have to keep on them and it’s exhausting. I will ever buy another appliance from them again!

Hard to argue with the large selection and arguably the best prices. I shopped for a dishwasher and fridge online and in stores and the prices here couldnt be beat, even without haggling. Delivery/​install was pretty reasonable and the guys did a good job. Got a fridge from here about 5 years ago too. Good place.

I am in the middle of a nightmare experience. I will never shop at Karl’s again. Last month I bought a high end stacked washer dryer. The washer restarts every time if finishes a cycle and there’s no easy way to stop it. Jon, the manager in Fairfield, replaced it for me. The second one has the same problem. I’ve been going back and forth with them all day. I asked for a different model. They say I’ll have to pay a 30% restocking fee. Now they are insisting on servicing it but can’t send anyone for a few days. Why should I keep a $ 1250 appliance that arrived broken and seems to have a defective design?

Our problems all sound similar. I purchased a refrigerator which arrived damaged. The store stated they would send a replacement freezer door and touch up paint in the time being. Neither arrived. Then I realized the refrigerator was freezing everything. one week after purchasing the unit it is being repaired. I called the store again. Someone said they would call me back Monday and get me a new unit. To this day no one has returned my call. Guess what? the unit is still freezing everything so now I have to get it repaired a second time. Submitted a charge back via Amex. I’m interested to learn how the credit agency situation worked out for the previous poster.

I spent 10 minutes looking at refrigerators and no one offered to hep me so I went to the front desk and they paged a salesperson. 10 minutes later I walked out of the store without ever being helped. With such lousy service before the sale I can only imagine how bad the service is after they have your money.
I rate them no stars but the system does not consider 0 a rating
This occurred in March, 2010

I purchased $ 5K worth of appliances. They arrived in California damaged, th the washing machine extremely damaged. It has been 4 months and no one has returned my calls or email. Sales person, to get back to me — that was in September…
Key Highlights
— Visa charged-​back Karls and credited me for the washer
— Asko service representative recommends the dealer replace the machine
Karl’s action
Still no response and have collections agency after me now.
They are going to have a fight on the hands about this!
These guys are a nightmare — can’t believe their lack of service.
Alex K