Dan Marc Appliance

Not sure whether it was laziness or incompetence, or both. Technician came to our home and correctly diagnosed the failed electronic door latch on our Amana gas wall oven. We paid $ 146 for the service call. He said he would find the replacement part and call us to make a return appointment to install it. The next day, he called to say that the part has been discontinued and that he is unable to help us further. Said that we need to consider replacing the entire oven, which is a very expensive proposition.
I called the manufacturer and found out that the part in question is, in fact, NOT discontinued! Thereupon, I called another appliance service company. After a brief service call to confirm the diagnosis, that company found the correct part and installed it in two days! We called Dan Marc to inform them of this, and asked for a refund of the charge for what obviously was a wasted service call. Their representative promptly refused both the refund and any discussion of it. Dan Marc has seen the last of us and will get a vehement warning from anyone we know who might need service in the future.

I got their name from kitchenaid and it’s basically a scam. They don’t want to hear what the issue is with the refrigerator. They tell me that it can’t be fixed charging $ 150 to tell me. I get a call a few hours later offering me 12% discount on a new appliance.

After a little miscommunication between Whirlpool and Dan Marc, once it was confirmed that the repair was under warranty, my appointment was set. All went smoothly. The repairman was on time, courteous, and professional. After he fixed the broken door handle, he even took a few minutes to improve the suction of the gasket around the fridge door and gave me some advice on how not to pack food into the freezer so as to make the refrigerator cooling work better.

I wish I had read these reviews beforehand (THE PCB is fried, change your oulet, the truck broke down on the way here, told again and again to customers). This company is the reason I will never buy a Whirlpool or Kitchenaid appliance again, not only are they terrible unreliable products, they have the audacity to outsource to a company like this with multiple BBB complaints (37 as of now, better yet add your own) and poor reviews.
Rush order shipping for a PCB. They said they would charge $ 120 in labor to install the PCB (it is literally connecting a fan pin like you would on a computer). Unreal. «Do it yourself and you get no warranty“THIEVES have more honor than this.
«Change the outlet from 2 to 3 prong we think it fried your PCB» $ 100 pcb rush order and $ 150 outlet change from an electrician, and we haven’t even gotten to fixing the fridge «COmpressor needs to be replaced» put in when it seemed fine which was under warranty. After a week the fridge isn’t cooling again. Have an off duty union electrician come over and checks the pressure in the coils, its negative, there is a freon leak, this was the original problem, not a bad pcb/​electrical outlet/​cooling. It was a coil leak that can’t be repaired due to Kitchenaid’s poor fridge design.
$ 250 into the pot for nothing for these thieves.

Excellent work, very reliable! Repair was very professional and made sure washing machine worked before he left.

Quick and efficient! Immediate fix. Recommend for sure! Ice machine was broke and repaired within ½ hour. Good as new.

Horrible!
I had a problem with my Jenn-​Air cooktop and Jenn-​Air scheduled an appointment for me with Dan Marc. They had an automated phone confirmation system. I tried repeatedly to use it to confirm the time. Turns out that it never works — according to Dan Marc. Then, they come and order a part. We go through the same problem trying to confirm the appointment. They don’t show up for the three hour time window. I have to call Dan Marc several times to get an answer. They finally show up an hour after the window. The part they ordered is the wrong part and the needed part is no longer being made and is not available. So, I spent half a day at home waiting for the guy who was rude. I would never use these guys again.

I was a little nervous after I read all the bad reviews, but I had no choice because the company I bought my dishwasher from only uses Dan Marc. I’m very happy with the outcome. A tech came out and checked my dishwasher, realized it was the control and a switch. He arrived in the earlier part of his time slot. They called me when the parts arrived and set up a new appointment for the actual repair. I’m happy to say he, again, arrived in the earlier part of his time slot, did the repair and my dishwasher was running 20 minutes later!!! This couldn’t have gone any smoother. Thank you Dan Marc!

These guys are not legitimate repair people. I called them WITH my microwave product number, and they said they could service it. When the repair person arrived, he took one look at the appliance and said they didn’t service that model. Then he asked for $ 170. The company never informed me that it cost $ 170 for them to come out and state that their customer service rep had gotten the model number wrong — but they could not be reasoned with. There are plenty of good service shops in the area. Don’t be fooled by Dan Marc.

DO NOT USE THESE FOLKS! They confirmed a time one week in advance, then confirmed the time the day before and then the night before, they changed the time and were unapologetic. I took off from work and booked the appointment one week in advance to avoid this jerk around. They had no acceptable reason for changing the time other than «a computer glitch».

DO NOT USE THEM!!! This company is horrible! They have been to my house 4 times to try and fix my washer and NEVER fixed it. Now I just called to have the come back because the same issue is happening. They told me it is out of warranty and my responsibility to pay now. Since they were just in my house last week… this is their mistake that they didn’t fix it. They have a 30 day guarantee of work right on their invoice form. This is a Maytag product and Maytag said they were dead wrong! Had I not gone to Maytag, they would have scammed me into paying for the service and all the parts!!!
Aside from their technical incompetence, everyone I deal with is nasty. All females in service department are rude. The manager I spoke with today, Susan, was nasty. Did not care one bit about my issue, that her staff was super rude to me earlier on top of being totally wrong. She was not even listening to me, just nasty and hung up before I said goodbye. She should not have a job.
I honestly can’t believe they are in business. I made Maytag give me another repair company as I would not let them back into my house again!

I wish I could give less than one star! These people are the worst! They have absolutely no respect for the customer! They give an appointment time and change it as they wish as if you have nothing else to do but sit around and wait! No way will they commit to a first appt. of the day so you can actually go to work! Whirlpool connected me to them for warranty repair for an oven that is a lemon!

Refrigerator purchased in the last year (and thus still under warranty). Months later we noticed the Ice maker was dripping into and around the ice bucket and forming a ¼″ layer of solid ice underneath it, however, even with the leak the Ice maker and water dispenser were fully functional.
* Reported inconvenient (and possibly future larger issue) of leaking but fully functional ice-​maker/​water dispenser to the manufacturer.
* Dan Marc visited my home to troubleshoot SEVEN times, attempted repair FOUR times and only caused additional issues.
* Water dispenser and ice-​maker NO LONGER WORKED and neither Dan Marc nor manufacturer would admit it was irreparable and thus replace the unit. Instead they continued to severely inconvenience me with multiple phone calls; repair visits (with 4 hour windows); unloading/​loading of my food from the appliance each time and having a non-​functioning ice/​water maker for over a month.
Upon Dan Marc’s last attempt to correct the issue (they caused) I asked if the ice-​maker/​water dispenser was now going to work? I was advised «probably». Water dispenser and ice maker worked for 12 hours, next morning they stop functioning.
After I again logged a complaint with the manufacturer — but this time via Twitter, they reviewed my case and agreed to replace my unit.
I cannot stress how rude and incompetent Dan Marc Appliance is — STAY AWAY!

I do not recommend this company for repairs. In fact, their incompetence worsened the condition of my washer/​dryer unit. Their service people have no clue about what is required to repair your appliance and then order and installed random appliances that do not cure the problem. DO NOT HIRE THESE PEOPLE FOR ANY FACTORY AUTHORIZED REPAIRS. Big mistake. Also, please do every client a service by reporting the bad service to the appliance company directly so they are not listed as factory authorized repair people!

Worst customer service ever. I stayed home from work to wait for these guys and they didn’t show up because of a «scheduling error.» I wish we didn’t have to use them but they are the service company provided in our warranty. The customer service reps are rude and act like they are doing you a favor by answering the phone. It’s a shame places like this are able to stay in business with this kind of service.

If it was possible, I would give them a negative star as they have done nothing but cause more damages to the unit that was serviced. I found them through Electrolux to have my Microwave-​Oven combination unit fixed as the Microwave door was not closing properly. We’ve gone through 5 or 6 service appointments with them (that’s how incompetent they are, takes that many appointments to service a Microwave door). Each time, they would tell us that they would call us to make an appointment when the parts come in, but every single time we’ve had to reach out to them to get an appointment made.
Furthermore, when «attempting» to fix my microwave, one of their technicians used a wrench on one of the hinges to brute force it over. Instead of fixing it, this ended up damaging the microwave resulting in a noticeable metal obtrusion in the unit. In this last appointment, they finally replaced the microwave door. When I tried to use the unit an hour later, however, the microwave for some reason no longer serves its primary purpose: heating up food. After reporting the issue to them, I never got a single apology and their only response was that the soonest appointment that they can make is a week later. If you try to talk with any of their supervisors, you just get fowarded to someones voicemail.
So currently, after going through 5 or 6 service appointments to get a microwave door fixed, I’m sitting here with a broken microwave. A microwave is an everyday appliance, it is ridiculous that not only was an apology not given but they won’t even attempt to fix it for a week. I’ve decided to switch to a different contractor, WHATEVER YOU DO STAY AWAY FROM DAN MARC APPLIANCES OR YOU’LL REGRET IT!

I had a good experience with Dan Marc this time and in the past. This time it was the ice cube maker that just decided to stop. Yes I had to wait a week for the new one to arrive, but the service technician was good and I had no problems with him. Now getting ice, makes me happy!

Like probably everyone else here, I found these guys through the manufacturer (maytag) website. I should have checked Unilocal first. It’s a wonder these people are still in business with such atrocious customer service.
Just search Unilocal for a good repair person, and save yourself the stress.

DO NOT USE DAN MARC APPLIANCE
I paid $ 110 for the repairman to tell me he couldn’t fix my microwave and range.
I live 5 miles (or 10 minutes) from Dan Marc. It took the repairman about 5 minutes to tell me he couldn’t fix my microwave and range.
So, let’s do the math here:
The repairman used $ 2 of gas at most and took 30 minutes out of his day.
Cost: $ 220 per hour for his useless services.
There should be a policy to discount the rate when the repairman is unable to fix anything.

STAY AWAY!!!
I had a service call in mid-​January to repair my clothes dryer. It cost over $ 300 for the service call, the part & the labor. The dryer stopped working last week AGAIN. I called and was told the labor & the part were still under warranty but I would have to pay over $ 100 for the service call. I asked to speak with the manager. Of course, she was unavailable. I left my phone number and asked for a return call. I never heard from her.
I wish I could give them 0 stars.