Ford Fairfield

If I could give this place 0 stars I would. I took my truck in to have my brakes done. I usually do my own work, but with my busy schedule right now, I figured I would just pay to have it done. Big mistake! After I got it back after 3 days, 2 days later after that, my light came on right before I left for work. I popped the hood to find the cap was missing and all of the fluid was gone. They were nice enough to pay for the tow back to the dealership, where they redid the brake lines and while it was there, they went ahead and took care of some recall items. This took another 3 and a half days. When I got my truck back, it worked just fine for about 3 days. Then on my way home today on the highway, traffic started hiring their brakes hard. As I went to step on mine, it went almost to the floor and almost caused me to rear-​end the box truck in front of me. I missed the truck by inches and it could have been much worse. I carefully drove my truck straight to the dealer where they were happy to take care of the problem. The people in customer service were very nice and professional, so maybe the one star is justified, but I’ve been without my vehicle already for 6 days and don’t know how many days it will be this time, all because of mechanics who apparently don’t know WTH they’re doing. If you need a mechanic, go somewhere else.

Thank you Ford of Fairfield for the worst car buying experience EVER…
I tried to work a deal with Jeff a sales person at your dealership. The initial meeting started out ok. He was semi friendly and we went on the test drive. Jeff failed to tell me the features of the car other than it was a CPO car.
The car itself was missing items such as the floor mats. Minor thing but it matters. I asked to have the car washed before we talked about a deal because it was covered in dirt. The car wash was closed and Jeff seemed upset that he had to quickly water down the car. His attitude quickly shifted sour. After the car was semi clean, one thing that I found and addressed was the rear bumper that was slightly popped out. Jeff’s response was to try and push it back in as well as tell me it was exactly how it came from the factory. He kept talking about the clean car fax. The fit and finish on the other side of the bumper was factory and had no gap. Why lie about it? What I don’t understand is how the car was even a CPO with scratches, a beat up sub in the back and a bumper that obviously hit something?
I thought if the price was right even with a few issues I’d buy the car. We went in to run some numbers and work a deal. He tried to sell me a CPO car that wasn’t up to Ford’s CPO standards at full pop. Considering that we were about a $ 1000 apart I was expecting to split the difference or just even continue working a deal. He wasn’t interested, if I didn’t pay full pop, the interaction was over…
I’m so glad I didn’t buy from them. I ended up buying the next day from Marin Ford who killed it on price and service!
My assessment:
1. Fairfield Ford’s service stinks
2. Their sales staff are unprofessional
3. The car was not represented correctly.
4. I’ll never be back

This Ford Dealership use to be outstanding, I myself have purchased both of my cars there. Every single person in my family has purchased their car there. After my last experience with them, I will NEVER return, i will NEVER recommend anyone to go back.
Back when I bought my car over a year ago I signed my original contract with a cosigner, they called me and asked me to come back and sign a new contract because I no longer needed a cosigner. Which was great! (so I thought) Several month down the road my cosigner was trying to purchase something when they pulled her credit they saw that she was still on my loan. When I went to the dealership and asked them to look into, they told me they would. Months go by and I hear NOTHING. Just recently I go back to the dealership and bring it up again, they did have a new General Manager so I kinda understood. The new General Manager said he would look into it, a few days later he told me that they couldn’t find my deal filed at the dealership which in my opinion is a problem and that there was NOTHING they can do for me.
I was shocked, I am still in shocked that they would make a mistake and not be willing to correct it. I feel that they just don’t give a damn about their customers. This is exactly what gives car dealerships a bad name.

Alex was an amazing salesman, going above and beyond to help our daughter buy her first car, even working around a tight schedule and a friends bridal shower. He made (what I always consider a painful process) a positive and fun experience. If I could give him higher than a 10 I would!

Professional, friendly, and pleasant! The best car buying/​shopping experience for both my wife and I. Definitely recommend this car dealer.

This dealership doesn’t even earn a one star rating. They are very incompetent and unable to coordinate completing repairs in a reasonable timeframe. Take your business elsewhere, I wish I would have.

Sixth transaction with Fairfield Ford. There are many reasons I keep going back! I support shopping locally and appreciate the knowledgeable and friendly staff! Get your Code One callout today!

Lavonne was the best ever. We have had our share of bad experiences at dealerships, but lavonne made this the easiest and best car buying experience ever. She is the best. If your going to buy a car from here, trust me, go in and ask for Lavonne Gillette!

I bought the Ford Edge Sport and my experience was completely stress free. My salesman (BJ) was awesome!!! I left feeling like I got a new car and a new friend! Have you ever felt like that when you left a car lot??? I would recommend this dealership, and especially BJ as your go to salesman. He even helped me out a week later when I came back with questions. If you want a beautiful new car, and a great experience… go to Fairfield Ford and ask for BJ.

I am starting to hate car dealerships more and more. Maybe not all of them, but definitely the «traditional» ones like Ford Lincoln Fairfield.
My wife and I bought a Ford Fusion from Carmax right around the corner and we decided to use their 5 day return policy to exchange the car. We loved the car we just wanted the exact same one with a few more features. On the way to Carmax we decided to give this dealership a chance to sell us on a new Fusion with all the features we wanted. I called them first to let them know we had a time issue because I had to get my wife back to work in Antioch and we still had to do something with the Fusion we were driving; either exchange it or return it.
When we got there we were greeted by the person I spoke to on the phone. We filled out the credit application and we told him that we had a problem with our credit. Our monthly income is pretty high and we had a large down and because of this he assured us that they could get us financed. Because of the time issue we told him to call us when they figured out the terms as we still had to go return the car at Carmax.
We left with the assumption that we would be able to return the following day and complete the transaction, however we never received a call back. I called multiple times to find out the status and was finally told that the person that was working on it (I believe it was Mark, one of the managers) had gone home for the day and that he would call me in the morning. No call ever came.
I tried calling again, but again no response. If they couldn’t do the deal they should at least be able to say «sorry, can’t do it» or «your credit sucks, we can’t finance you». Anything but silence would be acceptable. We decided to go ahead and go back to Carmax because they know that our time is valuable and they don’t mess around with the back and forth financing game. It’s either yes or no, here are the terms, take it or leave it.
We ended up getting the exact car we wanted and were in and out in just a couple hours. Save yourself the headache and avoid this place and any other dealerships that will lie to your face and just go to Carmax.

This review is for Benny! He’s the man. Wow — what a great car buying experience. I put off buying a car every single time because it’s such a pain in the you know where. I hate pushy salesmen who tell you what they want you to buy. Benny is seriously the best. So easy and not pushy. He got me exactly what I wanted the very next day! Yeah, can you believe he let me leave the lot without a car hahah never before. I will never buy a car from anyone else and I have already referred 2 people to see him. My husband already planned our next purchase before we signed the papers for our current car haha thanks Benny!

My salesman Ryan was very knowledgeable of the Ford products and inventory. I liked that if there was something he couldn’t answer, he went to find out. I also liked that the bottom line prices were up-​front and it didn’t feel aggressive or pushy at any point. My experience was night and day from what I experienced at Momentum Vallejo.

This week was third time than we bought car on ford fairfield i would like to mention how pleased to be helped by ’ mark harlow ’ he go over w us, all about car and financial question.
we highly recommend .
Criss /​Lincoln

This is about the service department.
Today my wife took her 2007 Mustang GT in because it was smelling like gas when she drove it. They called and told her that
a) a spark plug was broken
b) all spark plugs were loose and needed to be replaced
The quote? $ 700.
I called for an explanation and was told the labor was $ 500 and the parts (plugs and new boots) was around $ 200. Needless to say I was appalled and told them to button it up and return it to her. I got a call about 5 minutes later saying the manager approved lowering the labor to $ 410. Yeah, no thanks.
She dropped the car off at 8:45 and I talked to them around 1:40pm. She picked the car up at 5:00.
I ordered the parts on
and paid $ 145 for platinum (upgraded) spark plugs and new coil boots. I paid an extra $ 7 so I could have a new 9/​16″ spark plug socket.
It took 30 minutes for me to replace the plugs and install new boots. I am not an auto mechanic. It’s just that easy and straightforward. A 7 mm socket to remove the holding bolt on the coil, a 9/​16″ spark plug socket to pull the plug. Replace and move on.
The worst part is that the broken plug they mentioned had a broken electrode. The mechanic pulled it out, saw it AND PUT IT BACK IN. A new plug was $ 13 and the labor was already done removing it to look at it. I cannot believe he re-​installed it without at least calling and saying ‘Hey, it’s a broken plug, I can replace it while I’ve got this old one out”.
On top of all of that they charged my wife $ 150 for the service call.
I will never step foot on this dealership’s lot again and I encourage anyone else who thinks they need service to shop elsewhere or at least get competitive quotes.

In response to my inquiry about a price matching policy, Bill Benak, the Ford Lincoln Fairfield general manager, stated the following: «We do offer a price match guarantee, we also try to beat it if we have the room to do so. The only thing required to obtain this is an actual written quote from the dealer you’d like us to match or beat». Fair enough statement, I thought.
However, when I provided a written offer from another dealer, this Ford dealer backed out from his earlier price matching promise. The lesson from this experience tells me that this dealer will price match a deal only if it is convenient to do so. Otherwise, they will NOT honor their promise. Not every car salesman is a liar, but they have that reputation for a reason. The general manager of this dealership just reaffirmed that cliché.

this dealer is the worst i ever been
over priced cars and they claim they dont rip people off
i guess i will take my business somewhere else

Dustin really knows how to take care of a customer. He quickly turned my bad situation into a great one. I am highly satisfied of the outcome! Thank you so much
I will recommend people to do business here because I know there is someone in their team to take care of you and sort things out. My stepdad loves my new 2015 Focus ST and now wants a Ford; I will definitely have him come here.

Highly disappointed in their service! I bought a 2013 certified, pre-​owned Ford Fiesta and within 2 months it died. I had it towed to Ford and it took them a week to fix the issue, forcing me to get a rental car. They refused to pay for the rental car even though my car was technically under manufacturer warranty (under 27,000 miles). They told me they only give rental cars to their «luxury vehicle owners.» That seems pretty ridiculous to me — all customers should be treated equally. Plus, people who can afford a luxury vehicle usually can also afford a rental car. I am in medical school right now, so I don’t have a ton of disposable income to cover THEIR product failing mechanically (it was completely not my fault). I got over the rental fee issue, as I just wanted to get my car back and get on with my life.
However, 4 days later the car would not start AGAIN. I had to have it towed to Ford again and this time they would need extra time to diagnose it. When I went back to the original receipt from the first repair, the technician described the problem as, «something sounds funny… car won’t start… replaced transmission control module.» I’m no car expert, but this doesn’t seem to be the most thorough inspection possible.
I feel awful saying this — but TONS of people warned me not to buy an American car. They warned me that the customer service at these dealerships is awful, they will try to find any way to save a dollar, and the cars themselves are poor quality. I’m starting to think they were right.

This review is directed specifically for working with Benny Maldonado. My review can only reflect the service I’ve received from Benny during my car purchase and not on the many other employees that work at the dealership. I’m sure there are good and bad ones but this review is covering my experience with Benny.
My wife and I bought our first car with Benny a few months after we were married. And we couldn’t be happier. He was super friendly and extremely helpful. Also, he was never ever pushy. You always get those bad vibes when you can tell a salesman really wants you to buy despite your apprehension.
We had just found out we were pregnant when we bought the car so we wanted a good family car with space and good gas mileage. So we ended up with a Ford C-​Max and we couldn’t be happier!
We will definitely be back for our second car there!
Thanks Benny.

I buy one o my cars I love, the sales person is good she help me Sonja thank you.
And the manager dustin
All be so easy in and out,
I recommend the dealer and the people is so helpful
Thank you guys