Zoe Salon & Spa

I am very disappointed! I spent 85 $ to get my daughters hair done. She wanted to color the ends of her hair purple. It faded away the next morning after the shower. i would have appreciated if they said something before I bleach her hair. I don’t think I will ever go there again. My eight year old daughter is very sad because her hair looks bad. She had five inches of her hair with orange pinkish color.

I visited Zoe Salon on Saturday 4÷23÷2016 4pm for a color and cut by Ky. I’ve been her client for past 7+ yrs and per usual she delivered stellar results. She took my hair from blonde to jet black (Demi) and treated my natural tresses with care as she did a blowout and trim totally changing my look which I loved. My review of Ky will always be 10+ stars!!! She’s professional, a master colorist/​cut and delivers superb service to her clients.
However this review is for the salon itself and the horrible state that it was in.
Zoe Salon — dirty, dirty, dirty! Management and the owner should be ASHAMED of themselves. I was there for a total of 4.15 hours to witness a ton of hair piled up on the floors while assistants walked around chit chatting with one another instead of sweeping or at least take a swipe at cleaning the shampoo bowls! And I mean clean it properly! During my process, I had to be shampooed 4 times. What’s so hard about each stylist cleaning up behind themselves??? Each time I had to wait for my stylist to clean properly, wiping up water from the chairs. Seems like common sense to clean up after oneself. Especially since cleaning was not the priority of the assistant. I was appalled at the uncleanliness in that salon. Having set in the «color process» room, there were magazines thrown all over the place, hair balls on the floor and just quite frankly a mess. The shampoo chairs are uncomfortable and torn. This salon needs work such as a Clorox wipe down, scrub a dub, training on how to clean and the frequency of cleaning. If you need an example of cleanliness, check out Luigi Parisimo in Georgetown so clean that it sparkles.
Lastly, I will say this to the staff. Stop with the awkward stares for clients whom you may not service on a regular basis. I’m speaking from experience and you’re making clients uncomfortable with the stares as you walk by. Should you be interested in the process that Ky is leading please ask her later but don’t make the clients want to flee.
Would I visit again? Maybe, I’ll have to do a «cleanliness» spot check before booking an appointment.

Sorry, had the worst experience. Sent a gift card for friend’s daughter for her 16^th birthday. The place is nice but the front desk person refused to accept the gift card from her own store. It is the online gift certificate we had sent which is available on the website. The person argued it is fraud and called security. My friend ended up paying at the store. I feel the store is cheating customers by selling gift certificates online and not accepting at the store. Stay away from this store…

This review is for the customer service provided by their cashier. Rude and unprofessional.
Service is great, though! But there are also better hair stylists in the DMV area so I won’t be coming back.

Frankly, I love this place. For over 10 years, I had the same person cut my hair at Franz Sebastian in Bethesda, but my stylist moved out of the area and Bethesda is a schlep from where I live. So one day while I was at Fair Oaks Mall, on a whim I asked if there was an open appointment. Dan had a cancellation, so I could get squeezed in.
I of course cannot speak for all the stylists, but Dan is great with men’s hair. He’s adaptable in how he cuts using clippers, scissors, or a straight razor depending on what you need at the time. He is also really experienced. The only problem is that his schedule fills up very quickly. I have had good luck scheduling on line though.
The salon itself is tranquil. Even with over a dozen stylists cutting and talking at any one time, it is not super loud. Even the rest rooms are designed to accentuate the calm feeling the place exudes. I definitely recommend trying it.

I will never ever ever ever come back here ever again. First of al I booked an appointment for a blow out and curl at 3 pm. I came in and my stylist Felicia didn’t start on my hair until 3:45. I was scooped up and had my hair washed by one person and then I say in the stylists chair. She ripped the brush through my wet hair and when I told her I’m tender headed and it hurt she blamed it on the fact that my hair is bleached. Then before it was even dry all the way she started trying to curl it. I said «won’t curling my hair while it’s still damp dry it?» And she said «no I don’t think so. It will help it dry.» (Wtf?!) and then when I started giving her instruction on how I wanted it styled she started complaining and arguing with me because she has done loose curls and I wanted them a bit tighter. The kicker is she told me the total would be $ 65 and then when I got to the register it was $ 103!!! I was able to argue it down to $ 75 but never in my life have I been in a more unprofessional environment. Felicia was the worst! I will never come back. Ever.

went to get my roots done and ended up with silver hair and yellow roots. I’ve previously gone and asked for my blue color that I had done elsewhere to get re done since it was faded and I was in a rush and ended up with dark blue almost black looking hair because the stylist didn’t know how to mix colors. Really disappointed they didn’t even take the price down when I didn’t get what I asked for twice. would recommend a more professional salon over this one

My teenage daughters and I have been going here regularly for haircuts and color for 5 years. The haircuts are are usually good, but coloring inconsistent — some really good (for my highlights) and some bad (two fails for my daughters — going from brunette to blonde).

Went in for a mani/​pedi in the middle of the day. The nail tech talked wayyyy too much after asking me «here to relax?» Yes, I am, so please don’t ruin my relaxation with stories about past clients and how they make you feel.
First off, the nail polish was old and had cracked off my nail even before the day was over. My nails were completely ruined within 3 days of getting them done. The manicure itself was poor and sloppy. I thought I was getting (and definitely paid for) a full manicure/​pedicure which normally comes with a massage, lotion, etc. It felt more like a nail polish change that took a long time. There was about 1 minute of massages. Why skimp on the best part!
This place is over priced (paid twice as much here than I did at a different salon to get my nails re-​done) and the quality is very low. It looked like some child had taken white out and painted my nails during math class.
Don’t come here to get your nails done. It’s not worth it.

I have gone to Zoe Salon three times. I saw Tran all three times. The first time I went Tran had a guest come in and she talked to her during a good portion of my appointment. I got highlights and a cut. I loved both. It was a little expensive for the service, but I loved my hair. I went back about 6 months later, saw Tran again. I wanted to color my hair brown, and get a great deal cut off. She told me she wanted to do some reddish highlights, I agreed. I walked out with red hair. I wasn’t in love with it, but I didn’t hate it. A few months later, I wanted to go back to blonde. I saw Tran again. She didn’t take the red out, and I ended up with golden/​orange hair. I was very unhappy. What made me even more unhappy was I was going out of town the next day. My hair looked horrible. I called the salon, and explained how my hair looked and that I was unhappy. The manager I spoke with told me they would give me a cut and color on the house. They did not tell me it had to be within a certain time frame, or it had to be with any one stylist. I was happy with that, and I planned to go back one day.
I decided to go to a salon in Ohio while I was out of town. Two days after I got back, I got a call from Zoe Salon confirming an appointment that I had not set up. I told them I didn’t make an appointment, but I had complained. A different manager called me back saying no manager would have just given me a rain check without a date… Which is in fact what happened. Long story short, they messed up my hair, charged me $ 185 for my messed up hair, and then refused to honor their word by giving me a free cut/​color. Tran is a nice woman, maybe not the best stylist, but it was the management that lost my business. I am very disappointed by those shady tactics.

I have been getting gel manicures for over 3 years, and decided try Zoe Spa, but unfortunately it was a horrible experience.
The lady that did my nails was kind, but unfortunately I can say with confidence that even a 5 year old could do a better job than her.
Worst part… they charge what a professional spa would charge.
And not even a 10 second massage.
She even left a hair in the gel… I Was so shocked that I did not even complained I just paid and left.

35 freakin’ dollars plus $ 5 tip for a 6-​yr old haircut! Ugh… They told me starting rate of $ 20 for a senior hairstylist ($ 16 for associate accdg to their website. But I called them twice and associates are always NOT available!) Anyways, after fooling us with «stick-​to-​your-​brush» kind of gimmick to my daughter and calling her a movie star.
I emailed this complaint to their website but of course DID NOT receive any reply from the management. #notcomingbacktoZoeSalon (hairstylist guy’s name starts with D.)

Multiple good stylists for guy cuts. Only downside is the uncomfortable hair washing basins.

I call and ask for Le… my regular hairstylist and the front desk said she is no longer doing hair then i found out Le is working at Nordine salon & spa in Fairfax by the Mosaic district. This place is suck, lie…

Went to Melissa for 10+ years, loved her, and asked her to be my stylist for my wedding and we plotted all the services I would take advantage of with their spa… sent her an email about it and never got a response. I called a month later to make sure she got it and she assured me she did and would get back to me soon, that was in November. It’s now March and I never heard from her. After 10 years of $ 300 appointments, this is a slap in the face to me and she’s officially lost me forever.

I went into Zoe after I saw that they carried the hair product I need but is hard to come by. I asked if they were able to order it for me in the large size (since they didn’t have it on the shelf). I gave them my name and number and was told that they would get it ordered, and if for some reason they couldn’t get it that they would call me. Here I am, 3+ weeks later and I still haven’t received a call.
If they can’t get a simple request like this right then I don’t think I want to take my odds with having my hair cut…

I’ve been a customer of this location and the Tysons Corner location for about 6 years. I’ve come to enjoy going in to see Li (for hair), Ann (for waxing), and Holly (for a pedicure). The review I’ve written below is exclusive for the most recent pedicure only.
My last appointment was two weeks ago. I had scheduled all three services on a Saturday. The receptionist is usually pretty good at organizing it so that I can go back-​to-​back with the services with no wait time. When I scheduled my appointment, I assumed it would be the same way. After I got my hair cut and my eyebrows waxed, I was told that my pedicurist (not Holly because she had the day off) wouldn’t be in for another 30 minutes. They recommended I could walk around the mall or go to Starbucks. I was disappointed that they did not tell me when I scheduled my appointment and now I had to walk around the mall with red blotchy marks around my eyebrows and lip.
I returned just 5 minutes before my appointment. Because this pedicurist wasn’t my usual person (holly), I explained what she normally does. I have terrible calluses. Holly and every other pedicurist at both Zoe’s Salon locations for the last 6 years have used a cream to help soften/​smooth the callus faster and make the pedicure easier. When I told the person about it, she said that she doesn’t do that in the time allotted. In order to work on my feet, specifically my calluses, I would need to select a different pedicure packet — nearly double the cost. Strange because I’ve always paid about $ 30 to $ 35 for my pedicure and I’ve always received that special cream. Turned off at the attempt to upcharge me, I declined the suggested package.
I had asked if I could listen to music while she did the pedicure (she said okay). But during the pedicure she asked me the occasional question, which I found frustrating. One — «when was the last time you had a pedicure». My last pedicure was in April. I had planned to get one once school was over but, being pregnant, I had my child earlier than expected. She didn’t seem to like that answer and said I should be getting one once a month, «especially with your calluses». Two — «Do you spend time at home lotioning your feet? That can help your calluses». My response «Yes I do, but over the last 6 weeks I couldn’t bend down due to the delivery of my child.» She didn’t seem to like that answer either. Actually told me that I really needed to lotion every night to smooth out the calluses. My thought to her: thanks for tell me something I already know.
During the pedicure, when she needed my foot a certain way or closer, she pulled or twisted my foot a bit aggressively rather than asking me to adjust. This caused my back pain to flare up. Even her attempted massage was painful (nails to the base of the foot is not relaxing). She left the door to the pedicure room open, which was annoying since people walked by the room frequently, and her phone went off once.
Overall, it was the worst pedicure I’ve received. Two weeks after, my feet are rougher and drier than before this pedicure and yes I have been lotioning my feet. Beware of this pedicurist. I would only trust Holly or go to Da Vinci Nails upstairs.

I came here a couple time when I used to live in Reston, mainly for eyebrow waxing/​threading, and the lady that usually does it for me (an Asian lady) is really good and gentle on my skin because I’m very sensitive, and will easily bleed for some odd reason.
I also had my haircut done here once but I was not impressed, and I was a little disappointed with the haircut. My haircut was done by an associate.
I also tried a Swedish massage for the first time by Chantelle and she was wonderful. Though the Swedish massage is not for me, I’m more of a reflexology, deep tissue, or thai massage type of person. But I’m glad I tried swedish massage given by a friendly and helpful masseuse.
Cleanliness: the place here overall is very well maintained and clean except for the hair area. I understand there will always be hair on the floor but I have seen salons/​spas/​barbershops being kept cleaner than here.
Customer Service: 95% of the time the front desk customer service is great. The other 5% I sometime get someone who probably woke up on the wrong side of the bed or had a bad day. Whenever I come there, weekend or weekday, I usually end up waiting an average of about 5 minutes to check in or 5 minutes to check out. But it’s because someone isn’t there at the front desk (I’m assuming that it is to walk back to notify someone that their client is there), or they are busy assisting someone else, so I usually don’t mind waiting.
Would I come back here again? It’s inconvenient for me to come here now because I have moved away from Reston. But when they have a special promotion, and I can make an appointment on the weekend, I would come back.
Would I recommend this place to my family and friends? I would recommend the massage and eyebrow waxing/​threading services, but not the haircut. Though it wouldn’t hurt to try it again because I only tried it there once by an associate. But I personally wouldn’t try it again because I do not want my hair to be ruined again.

I have just finished a Foot Message session from your Fair Oaks Zoe Salon. The masseur who has given me a foot message which is very unprofessional. I could not believe what I have experienced. She only softly touch my foot and then put oil on. Later she just lightly touch my toes. Each toe she touched, she has just stop for like 2 minutes. At first, I thought she was busy with something? Or maybe pass out? I could bear but asking her «what are you doing? «She said she is doing the pressure point thing. This is not my first time to have foot message. I knew what pressure point message feel like or look like. Later I did talk to her about all these pressure point thing. Tried to chat with her, maybe she might change. But she continue going on for whatever she was doing – which is nothing!
It is a very expensive message. 30 minutes costs me $ 45. It was like more than a dollar per minute. I only have 10 toes. Each toe stopped for 2 minutes, 10 toes 20 minutes were gone. Where did the left over 10 minutes spent? On middle of my feet, several point in the middle, each place she puts her fingure on rested it for 2 minutes. That’s ! My 30 minutes are gone. $ 45 plus $ 5 for tips. My $ 50 were gone.
This way beyond my imagination. I could not believe food massage can be like this… just for her to kill time and make money? I felt like I have been ripped off. Totally unprofessional. I really doubt whether she has a license or not? What a waste of money. Don’t go there.

Just went and got an awesome massage (thx groupon) with David. I thought to myself that a mall spa/​salon wouldn’t be all that great, but this guy is talented and focuses where you ask.
Had no issues with reception and the place is really clean and cozy in the spa area.