Hand & Stone Massage and Facial Spa

We bought groupons for a 60 minute massage and both only received a 45 minute massage. When I asked the front desk how long the massages are supposed to be, I was told they were 50 minutes and they allow 5 minutes to get undressed before and dressed after. I’ve never heard of something like that from any other spa I’ve been to. The massage itself was great, but I could tell it was much shorter than it should have been even before I checked the time. If that’s how they do business, I definitely won’t be back.

My experience was fantastic! I was greeted with a warm welcome. I arrived about 15 – 20 minutes early for my appointment so I could fill out the initial paper work and what not. As I waited the receptionist was very informative and offered me water and whatever else I needed. Cheryl greeted me on time, as we went back into the room she spoke to me to make sure the service was right for me and once we settled on the hot stone massage she left the room so I could get undressed comfortably. She came back about 5 minutes later and worked her magic! By the end of the service my back pain was gone and my body was extremely relaxed! This was by far the best massage I have ever received. I will be back and have already recommended others here. If you’re look for a great place to go Hand And Stone is the place for you and Cheryl is the one to see!!!

I had a gift card for a 80 minute massage. There was a communication error and they only booked me for a 50 min massage. For me to use the remaining balance, I would have had to pay an extra $ 20 out of pocket.
My massage was awful. The masseuse kept talking during it, complaining about how little money she makes, how many hours she had been working, how she was going to take her kid to disney world on a trip… I felt bad and I didn’t want to tell her that she was ruining my massage.
I didn’t even want to go back to use the remaining balance on my gift card. When I did go back, I got there late, and they were going to charge me for being late anyways, and there was really no point to pay $ 20 for a 20 min. massage.
TLDR: I had a really negative experience here. I won’t be going back, and I don’t recommend anyone else to either.

Just had another amazing experience at H&S today! I treated myself to a monthly membership at this location (makes so much sense financially!) and had a massage and facial. I’ve never had a male massage therapist before, but I took the owner Darielle’s suggestion and went with Ross. He is WONDERFUL and I will be requesting him in the future! He was awesome, attentive, and super polite and respectful and I opted for the hot stone treatment (hey, it was a tough week!) and it was AMAZING. For someone who has a lot of tension in my back and neck and always feels cold, this massage was heavenly with some hot stones and some really skilled hands! So glad I got over my hesitation of having a male massage therapist because it was a great experience!!!
I really can’t say enough good things about this H&S, the lovely owner, and the amazingly talented staff who genuinely love working there. I’ve honestly never met someone who doesn’t love their job at this H&S and it really shows in the way that they are attentive and lovely people every time I go there. Truly a relaxing and pleasant experience every time I go! I love it there and always recommend them to my friends! :)

Calm, relaxing experience! Pamela provided an exceptional facial. She was so helpful in answering all of my questions, and my skin looks and feels great! Together we came up with a very easy skin care routine, that I could follow. Pamela suggested a series of light peels to help get rid of some sun spots, and I can’t wait to get started.
Coming into the spa after work is like stepping into a sanctuary, aromatherapy, clean and comfy!

After painful muscle soreness from overextending my abilities in a cross-​fit related class, I opted to try a massage at Hand & Stone Massage in Chantilly to help with my muscle recovery needs. They listened to my needs, assigned me to a massage therapist who could best help — and I immediately felt significant improvements after the massage. It was a relaxing environment and the front office staff was not pushy at all — just there to answer any questions that I had and to make sure the service was as expected. I highly recommend this spa to anyone!

Love everything about this place! It’s SUPER clean & such a relaxing environment. The girl at the front desk was extremely sweet & my therapist Cheryl was amazing! They were all very professional & welcoming. Not pushy at all about buying anything & keep the place looking great! I definitely recommend this place & it’s probably the best place I have gotten a massage.

I called today to get a last minute massage due to my achy muscles and was able to get in an evening appointment slot. The front desk receptionist was caring and welcoming. She helped answer my many questions regarding the extra services that I could attach to my massage. My massage therapist was Cheryl and she was great! I had horrible kinks in my back and she worked really hard on getting them out and I feel better already. She has a great range of pressure which was helpful (her firm massage was awesome)! She answered all of my ongoing questions and I felt very comfortable. I will definitely be going back and will be bringing my husband too!

I had a great experience at Hand & Stone. The place was peaceful, clean and professional. It sits right next to a Starbucks but the minute you walk in the door, you forget that you’re in a mall area! There is soothing music and a friendly staff to greet you.
My appointment was a couple minutes late and my massage therapist, Kim was kind to mention and apologize for running late as it was a busy day! She was conscientious to honor my full massage session. Kim was friendly, professional and extremely thorough. I would absolutely book another session with Kim. The massage was amazing — thank you, Kim!

My initial visit to this location was well, not great. The massage was okay but it did not help me with my back pain as I described when I scheduled the appointment. When I originally called to schedule an appointment they asked why I was coming in so they could match me with the right massage therapist. This made me think I would get the relief I was seeking. The massage therapist was sweet but I walked out not happy with how I felt or the massage. After the visit I called and spoke with the owner who gave me great customer service and I decided to come in for a second visit a few weeks later with a different massage therapist. The second massage therapist I had was great and asked questions before starting the session. I walked out feeling so much better and I even signed up for a membership.

I got a flyer in the mail for a facial and decided to try it. This was at Hand and Stone in Chantilly. I did not like the fact that you have to provide your credit card in advance. Regardless of that I went and the facial was a disaster. They used a razor to remove blackheads which I don’t think I have any and as a result I got 3 marks on each side of my nose. Do not go for facials they will ruin your nose with the tool they use. The tissues that were taken from my nose will not come back and I will have to live with these marks for the rest of my life. I should have gone to the place I usually go instead of trying something new. A very painful experience that I do not recommend to anyone.

I wanted to like this place much more than I do. The massage was fine, and the therapist could not have been friendlier. Of the two times I’ve been, I’ve without doubt left feeling better than when I came in. Plus, it’s within walking distance to my house!
My problem is with the business practices. The first time I went to Hand and Stone in Chantilly, I was drawn in by the sign out front advertising a very reasonably-​priced massage. Turns out there’s fine print that the low price is a special first-​timer offer. Okay, I get it. The asterisks are more important to read than the big letters. Besides, it was my first time, so the offer applied. No harm, no foul. When my service was complete and I was trying to pay and move on, the very nice receptionist kept flogging their month-​to-​month membership. Really, such pitches should end after the first «no», but after the fourth or fifth, it got annoying. I left with a bad taste.
Then came my «Relax the Tax» offer via email. If I made an appointment for a massage on April 15 (the day I received the offer), the service would cost only $ 39.95. I clicked the «schedule an appointment» button on the ad, and the first available day to show on their calendar was April 20. So I went, got my massage, and then was hit with a bill for $ 119.95. The receptionist said that the offer I’d used was good only for service that was actually provided on April 15, though there is nothing in the ad to clarify that, nor is there an indication on the confirmation email of what the price of service will be. Then, the same receptionist tried to hit me up yet again for the membership!
Look, this was my bad. I assumed that «One Day Only» and the «schedule and appointment» button were related to each other. Maybe $ 119.95 is a good price for a massage, but that’s not really the point. If you’re proud of the service you offer, then own it! That’s how you build a loyal clientele. Setting price traps (or pressing for up-​charges and memberships) just pushes people away. Certainly, they pushed me away.

I came here because my boyfriend booked an appointment for me for my bday. Ain’t he the sweetest!!! Anyway, the front desk worker is extremely kind & considerate. She offered me coconut water/​regular water. Kim did my massage and she adjusted the pressure of her hands to my comfort. She was so good I fell asleep. She worked on the lactic acid in my back like a mother effa, made me wanna go see her again in the next couple of months. I swear I can never get comfortable in those darn face pillows, so I’m always ready to turn over onto my back. Kim was manner-​able and made sure I was comfortable w/​everything she did without second guessing herself. She even gave me a free aromatherapy treatment because it was my birthday. I honestly don’t have any complaints. It’s in such a convenient location to go get a pedicure or manicure afterwards then go grab you a bottle of wine from Total Wine.