The Falls At Flint Hill

Stay away.
For starters, the office management is a mess. Not only do they constantly change the office hours, they don’t follow their own posted hours. They’re constantly losing docs (e.g. renter’s insurance) and need new copies. They sent out multiple «pay your rent or get evicted» notices to people on autopay. How does that even happen?
They raise the rent every year, even when tenant rent in the area has been stagnating.
They pitch it as a luxury place in Oakton/​Fairfax, and the granite/​marble countertops are nice, but just wait until you meet your neighbors. The paper thin walls were fine when no one lived there. But in struggling to get tenancy up, they increasingly let in families of 4+ (into 1 and 2 bedroom apts) whose infants never shut up at any hour of the day. Then the dog urination problems started. The hallways and elevators nowadays either smell of dog urine, or cleaning chemicals for the dog urine. It’s seriously embarrassing to have anyone over.
The garage doors are almost always broken. They alternate between leaving them open and forcing everyone to go in/​out of one entrance.

I don’t have all bad things to say… it was many times a pleasant experience, with a few bigger problems. 1) the barrier separating us from the tenants above either does a horrible job of muffling noise, or they allowed 30 foot giants to move in directly above us. 2) it’s really not clear when the office hours begin; seems to fluctuate between 9 and 10 am depending on some combination of daylight savings time, which way the wind is blowing on a given day, and what mood the office workers are in. 3) they seem to have problems with flood damage, which led to the gym being closed for a really long time but they didn’t offer to refund a portion of our amenities fee while this perk was taken away from us. 4) and this was really the final straw leading to the writing of this review… they towed away my aunt’s car, after she had so generously come to babysit for us for just a few hours on a Sunday night, and the charge was close to $ 200 for the tow. They had only given us one visitor parking pass (they should give more than one), which we let our normal babysitter hold onto since she needs it multiple times per week. Oh, and there were like 20 available spots at the time.
But if you want to hear some positives: 1) some of the maintenance team members are super friendly and generally a real pleasure to be around. I’m even willing to overlook the one or two times a maintenance request seemed to get ignored. 2) the common areas and grounds are kept in very nice shape and it feels safe. 3) perks are very nice when they are available. 4) there are 3 bus routes that go by the apartment and 2 are actually pretty reliable.

AWFUL! Trust me– I’ve lived in my fair share of apartments and the management is absolutely horrific. Yes the apartments are visually appealing BUT the front office is beyond idiotic. So many tenants have shared these similar complaints. We’ve had numerous packages stolen from us because the management refuses to hold packages for us (and seeing from the numerous hand written signs on many tenants doors, this seems to be a trend in our building with many packages stolen). Anytime a complaint is brought to the front office they give you a judgmental response and say it’s not their responsibility. You’ll put in a maintenance request and then they’ll close it out 2 weeks later without ever completing it. Living here is an absolute joke and I urge you to please please please lease elsewhere. It’s not just my opinion– so many other tenants agree.

overpriced, extremely overpriced and apartments don’t even have a fireplace; you’d guess that at that price range a fireplace would be a must. office staff could be better. there’s a guy at the office that always seems so lost. only good thing is that the cleaning people work above and beyond to keep the place neat. building halls have no heat nor AC; during winter time extremely cold; on summer extremely muggy and it makes the trash smell horrible if it hasn’t been picked up yet. there’s one garage door that it’s always broken. tenants with dogs walk them around and don’t pick up their waste, office does nothing about it. gross.