Prudential PenFed Realty

This company has changed ownership two times in the almost four years they have managed the townhouse we rent. Their name now is Aureus and their address is 1909 RT. 70 East First Floor Cherry Hill NJ 8 003. The service is poor in response to problems and they want the rent paid online at a charge of two dollars each month. We sent our check before the first of the month and they claimed on the sixth they had not received it. They added a ten per cent penalty for being late. We checked again the next day and they said it arrived the previous day. We were about to stop payment on the check and they said that was not necessary. They waived the late fee. We want to move and never deal with these people again.

If you are accustomed to mediocracy and off cuff remarks this is you place. First off I am a renting customer. I hope our story serves as a warning not to do business with PenDer.
Upon coming to the office to sign the lease with out agent, the entire rental office schedule an appointment in their VA office for the same exact time. Our agent asked if they knew that we were coming from two states away to sign the lease for them not to be present. They exclaimed they had no choice so they left the paperwork with the Secretary and office manager, whom both by the way could not answer a single question pertaining to the lease. Surprise one, you have to pay for parking! Well that wasn’t in the disclosure so we disputed it.
Second incident was when we moved in. The sink in the kitchen was leaking. I called the dream girl, Dreama (queen of the smart @ss remarks) asked why didn’t I see it in the walk through. Who cares if I did or not. You have to fix it as per the contract. But it only leaked when running the nt was three days later. they placed a sprinkler system in a crawl space. Upon back out on my hands and knees I backed into the system that was placed behind a stud. It wasn’t visible to anyone. This left us without water for two days.

Good Luck with these people. If you are a tenant looking at the property that PenFed is managing… watch out.
If I could give 0 stars I would. Do not use these people. My review is coming from the tenant standpoint. We lived in a property PenFed was managing in Mt. Vernon, VA for a year. During that time, our phone calls and emails were never returned. Due to the purchase of our new home, we had to move out two weeks past our lease end date. We were given no guidance whatsoever on how our final payment for those two weeks should be settled and had to chase Chrissy for days to set up a final walk through.
Our biggest complaint is when we received our deposit back. Or rather, SOME of our deposit, our settlement sheet indicated that we were charged three late payment fees through the course of our lease. One of those late fees was for our final payment which we were never even notified of how to/​how much to pay. The other two late fees were charged MONTHS prior to moving out. We had an automatic debit set up with our bank for the same time each month but somehow were charged twice for our rent being late. We are now fighting with Alana to receive our reimbursement. This has been a year (yes an entire year) long battle. She is now saying that they will give us just one month’s late fees back but somehow refuses to see the fact that had we ever been notified of our lateness, the matter would’ve been rectified and therefore a any other late fee would’ve never been incurred.

The property referenced in this review was sold for an inflated market price in July 2013. Rest assured that PedFed and the seller were happy with the results.

Awful. I’ve never met any realtors as unresponsive as they are. Thinking they are part of PenFed, we decided to give them a shot. This is completely steering my business away from PenFed in general.

The good: If you are a PenFed customer and looking to use them as a rental mgmt company– costs are only 8% a month.
The bad: Any servicing your unit needs, repainting, maintenace, etc., you will pay somewhat ridiculous amounts to get it fixed. For example, a painter painted, aybe 3 – 5 2×2 areas in a hallway where there were light scratches– $ 450. A maintenace company came in and repaired a 2×2 water damaged area in my ceiling (remove/​replace 2×2 dry wall, paint white) — $ 345.
The ugly: this is dependant on your luck of who you get assigned to in regards to their property manager. They do NOT give you cell phone #‘s, so you can only reach via email of phone voicemail– since 99% they never answer their desk phone. You will have one heck of a time trying to locate someone if you have questions about your unit.
I do not know if everyone has these problems with property managers, but unless you are 100% your property will never have any issues– I would recommend trying somewhere else