Ourisman Fairfax Toyota-Scion

Just had my car serviced at Ourisman Toyota. My service advisor was Nick and he was most helpful as we discussed my 100K service and other work that needed to be done on my hybrid. I needed the emissions and the state inspection as well as other maintenance and while checking the car over found a problem. Nick called me immediately and gave me my options for repairing the problem. I chose to repair, and he gave me a time my car would be finished and ready for pickup, and the costs for everything. I asked if Ourisman provided a senior citizen discount and he said they did, and worked that into my final cost, As soon as the car was finished, he called me again to say the car was ready for pickup. Overall, a truly exceptional service experience

I had a very good experience. Sean was quick, honest, technical and very helpful. I’d look for him next time for buying a car.

We went to buy a Prius there after the they promised to match an exact offer from Miller Toyota. After spending several hours there (keep in mind there was no negotiating, the price was set), paperwork signed and all ready to go, oh wait… no mats included! That will be an extra $ 400. Despite showing them the email that they promised to «match» the other deal which included mats, they refused to honor it. The manager was completely unprofessional. Unapologetic and even walked away from us while we were talking to them. We ripped up the contract and left and went to Miller and got exactly what was promised. Will never use their services in the future.

I had a great experience with Marcus Dos Santos who helped me into a great lease on a brand new RAV4. Marcus was very patient as I test drove each vehicle of interest — sometimes several times. As a USAA member, they made sure to always give me the best deal possible without the usual hassle and haggle. I’ll continue to do business in the future with Marcus and his team at Ourisman Fairfax Toyota for many years to come.

Go to Fairfax Toyota and ask for Nayne! Nayne, along with the whole team there, provided incredible service. Everyone was incredibly kind and generous with their time and with providing us the best deal possible. If you want great service and personal attention, seek out this dealership!

Most AMAZING experience ever buying a car! Marcus Dos Santos and Finance Manager, Jeff Hoyt at Ourisman Fairfax Toyota were both extremely helpful, courteous and straight-​forward. We went in armed with pricing information, so we knew what a good deal was and what a sucker deal was for the car we were interested in buying. A competing dealer said they would put their best price forward right away so we could skip all of the back and forth that we did not have time or patience for. However, their best price was a sucker price, and even though they said they would «work with us» and went back and offered a better price, they had already lost our trust. However, Marcus from Ourisman Toyota skipped all the useless back and forth (their extremely good advertised price helped) and got us a great deal on our car that same day. AMAZING! Even the finance manager, Jeff, was incredible. I love my new car! We will return and I can TRULY say that, out of the many car purchasing experiences I’ve had in my life, this one with Marcus and Jeff was the best. Marcus was our guide — He and Jeff put together a reasonable package for a 2015 Corolla S plus — and I’m very pleased. The car is beautiful — solid, comfortable and has all the technical features I really wanted, minus the moon roof and heated seats. Still, this is probably the last car I’ll ever need, or want.
Keep doing what you’re doing at Ourisman Toyota. This is the right way to sell cars — a collaborative approach that puts the customer first.

I wanted to give a shout out to Ten, one of the dealers at Ourisman Toyota. We were in the market for a new vehicle and after using our car buying service, had decided on another dealership. Thankfully, I did a quick scan of the online inventory in the area and Ourisman’s price was better. I started an email exchange with Ten who answered every one of my annoying questions in a timely and professional fashion, convincing me he was someone I could work with. My family rolled into Ourisman about 30 minutes prior to close and Ten spent 2 hours with us walking us through every aspect of the vehicle and comparing and contrasting why we should change our minds. Long and short — Ten knows the vehicles, was friendly, and honest. You really couldn’t ask for better service!

I had a good experience at Ourisman Fairfax Toyota. The salesmen were very customer oriented. I appreciate working with Tony Armendariz, Ten Mohammed and Gaurav Gulati. They made the experience worthwhile. I would recommend Tony to work with to purchase a car. He is a great customer Service person! Although my work with Gaurav was brief, he was really professional and people oriented. It has been16 years since I bought a car. I was leery about what I had read for previous reviews. I bought a pre-​owned certified Toyota. I had done my homework on the Toyotas so I would not be shocked at the prices. I was satisfied with my purchase and the support and helpfulness of the staff. Thank you Tony, Ten and Gaurav.

This is a horrible dealership. Drove in from DC to potentially purchase a Toyota Land Cruiser that they had advertised as in stock. I got there and they acted like I didn’t know what I was talking about. Then I pulled it up with my phone to show them. That’s when the excuses started. You would think they would have been a little more prepared when someone’s ready to spend approximately $ 75,000.

Oil changed last night at around 8:30pm. Super glad Toyota Service was open. Dropped off the vehicle, walked to Denny’s, ate– relaxed reading the paper in Toyota waiting area. Will always come back here and would highly recommend this place for service.

Three years have past and its time to lease a new car. Who you gonna call? Ourisman!
We got the same treatment we had three years ago if not better! Mo Nayne went out of his way to find me the best deal and he sure did.
He matched us with the right car advised us on the best financial plan, couple of hours later we left with a new Camry.
Honorable mention goes to Ryan, he made sure that any extra leg work was done and basically all we had to do is grab the key from him and drive into the sunset.

Came here tonight with my dad ready to buy a car with cash in hand for my mom. The salesman was talking on the phone while we were test driving the car. He only let us drive around in the parking lot and also tried to sell us a new car with over 100 miles on it. Then when we went to talk price. We told him the internet price. He said he would match it. Then went to go add the other fees and the price was now 3 – 4,000 more than the Internet price. We knew he was ripping us off because we had another quote from a different dealer. I was pissed so we walked out. He let us walk and tested us. Once we got in my car he then came out to knock on the window and said the manager would like to talk to us. I said thanks but no thanks and drove off. Ended up going to Miller Toyota and getting the exact same color/​trim of the car for almost $ 1,000 less than the Fairfax place. Yeah no thanks. No business from us. Zero stars if I could. Do your homework everyone and go to a different dealer. This one tries to price gauge you and takes you for a sucker. Funny how this dealership had zero customers and Manasseh had three people buying cars at 9pm at night.

The service center quotes different prices. Technicians are slow and they even forget to wash the car when they are finished.

This place sucks. They made me buy a bunch of loop hole warranties for my car.

The auto repair service at Ourisman in Fairfax seems to me to be a mixed bag. My wife went in for an oil change and auto detailing and came back with a broken hood rod and an estimate for a water pump replacement for $ 1200 and an additional $ 450 to repair an oil leak. She reported that the service area is clean and has a prompt shuttle service, but my problem is three-​fold.
1. Why did they break the hood rod and not repair it before returning the car?
2. Why didn’t they refill the coolant reservoir before returning the car, when we paid for the service?
3. Why are they asking for $ 1200 to replace a water pump when the correct price should be anywhere from $ 600 to $ 800 — including the belts? The pump itself is under $ 200 retail. A grand in labor is excessive for a four hour repair.

I love this Dealer, been recommenced it all my family member and friends.
I bought my car from Vince Pham. He was so nice the whole time and explain to me all the details about the cars and care for my needed. As a girl, of course i have a lot of questions about everything before i buy. The services are so great, all the staffs and managements was so friendly and treat me like a family. I been though so many dealers so i know how all the things work. Of course they need to explain all the details and go thus all the warranties (BUT THATS JUST FOR YOUR OWN GOOD) at the end, you still the one make all the decisions.
I took my car for check up for the first time. I got oil change and all the maintenance required for FREE and also I got my car wash FREE and Vacuum for FREE, love it! its only take less than an hour for all that. How can u say no to that right.

These people are common crooks…
I needed to get my airbag light looked at because it was on. A technician at another service station told me to take it to the dealership incase it was a recall issue…
So I took it to this place… They told me that they would look at it… But it probably wasn’t covered… After 1.5 hrs of waiting I was told it wasn’t covered… But it would be $ 1000 to fix the issue… Which is connector… In the seat… I told them to give me my car back…
After taking it to a collision place in Springfield… I walked out paying $ 163 to get my connector fixed… DO NOT GET YOUR CAR SERVICED HERE! the only things these people are about is money… Not the customer…

I got my car towed here because I wasn’t sure if something was wrong with my hybrid. It turned out it was only my car battery which of course was a little pricey due to it being a dealership.
I was able to get my car in at the last minute and had to wait for about 1.5 hour to get it fixed. Understandable for being last minute. I had a huge lounge to hang out in to drink coffee and eat stale donuts while watching TV, playing on my iPhone and reading the paper.

I came here to help my dad buy their 2^nd Toyota Sienna since they purchased their first Sienna here back in 2000. They thought they will get a better deal since they are returning customers. They had gone to other dealerships prior to Ourisman. We came here because of the lower internet price compared to other dealerships. I was in for a ride!
First off, they did not want to give us the internet price even though they posted the price wrong. After some back and forth they agreed to the price but took away any accessories that went with it. The price was still higher than other dealership. So we tried to negotiate again but the sales manager was a joke! He was unprofessional and rude. When he didn’t like the price we were asking he yelled across the sale floor asking me how much the saleswomen was worth to me. He also yelled other obscene things across the sales floor. I was so surprised. I told him another dealership was able to give that price and he told me to go there.
Needless to say we went to the other dealership and got the price and my parents are happier. The Ourisman lifetime warranty is a joke. Save your energy dealing with these guys and go somewhere else. I wish I could give them no star. On the brightsidw they ended up purchasing atSpringfield Toyota and they got a greatdeal

Hell is a small room with fluorescent lighting where a woman is having her three-​year-​old son blast a clip of Bieber’s «Never Say Never» on repeat.
Wait, I’m getting ahead of myself.
I’m usually of the opinion that auto shops get an unnecessarily bum rap. But let’s get real, this visit was a clusterf***. The girl I made an appointment with copped a bit of an attitude, then evidently booked me with a supervisor who didn’t have room on his schedule for me. But he passed off my case to another guy whose face I didn’t see until he came to get verbal authorization to plug my tire instead of replacing it. Bonus LOLs for beelining for the Vietnamese customer first.
The aforementioned lady’s son’s dancing was as tragically cute as it was depressing. When it became apparent that the service counter girls had no intention of asking her to turn it down, I decided to wait outside lest I say something Rated R. I made a note to let the girls know that I’d be out on the bench; a few others joined me. Two TVs aside, complimentary coffee and donuts weren’t worth that psychological torture.
Then I saw my car get parked off to the side of the service lanes, and went back to the service counter.
«Have you been helped?»
«Yes, just picking up my car since I saw them pull it around.»
«Oh, I’m sure they’re just wrapping up the paperwork.»
«Sure, sure, no problem.»
If you’re gonna give me a runaround, have the decency to make sure you’re not blowing smoke up my ass after I’ve been standing there for another fifteen minutes. Turns out they’d dropped my papers on the original super’s desk after he’d just left for lunch. No walkthrough, but at least an apology. I looked at the labor and it took me three times as long for me to get my keys back as it took for them to fix it. This Ourisman seems way less organized than the one in Chantilly. I’m ready to downgrade my rating if this fix doesn’t pan out.
============
Two and a half stars. Discounts available seasonally via email list. While they’ll charge the legal maximum of $ 28 for emissions inspection, a business like this will have an inspector on duty for longer hours than a mom’n’pop gas station (available til 6 pm on Saturdays). Because of the greater popularity of the other OT in Chantilly, estimated wait was half as long as expected. Service manager hurried up to me as soon as he was done with his customer since no greeter was at the station. He handed me off immediately to a supervisor, and the 1.5-hour estimate I got on the phone and the 1.25-hour estimate I got in person turned out to be just an hour wait until I was paged. Service takes longer on Saturdays than weeknights.
Don’t let them blow off your questions about safety recalls.