Macy’s

I love Macy’s employees are always willing to help, Karla the Polo specialist is very helpful and honest. I don’t appreciate dishonest and pushy sell associates. There was another gentleman name Riztwa who is very kind and supper helpful as well. Macy’s needs to Value their employees more, happy employees = happy customers .
Thank you guys once again.

Tina is terrible worker i met at Lancome Macy’s Fair oak mall. _​I will never come back here again.

I thought this store was awesome. Very clean and stocked. Went into the shoe dept and if OSHA came there it would be shut down. WOW. sloppiest shoe store I have ever seen. Somewhat depressing, there was shoes on the floor everywhere had to step over them. Shoe horns was laying all over the floor. Displays tipped over. Signs down. And the sad this is the folks working was at the counter just chatting. It would take an 8 hr shift just to clean the floors. Very shocked Macy’s. The rest of the store was spot on. Helpful staff.

Okay but could use more service for shorter lines

I have been a customer at Macys for the last 16 years, even before the online shopping was invented. I love going to the Fair Oaks Mall Macys. They are really good about their customer service. I have never had problems returning, exchanging or buying anything. I always go to two lovely ladies Laura Blum and Kimberly Fosmire at the INC counter. They are just AMAZING! They always greet you with a smile and take care of you right away. I am usually nervous when I have to return something at a store. I feel guilty that I am returning something that I didn’t like. These two ladies have changed my life. I do not ever hesitate to go to them. There is always someone to help at that counter and these ladies are there most of the time. I would not trade them for anything. They help me find what I need, tell me about what deals are going on etc. I hope they stay at this store for a long time to come! Thank you Laura and Kimberly! :)

I had an odd experience today at Macys in Fair Oaks.
I was preordering a watch in the jewelry section. A relatively expensive watch for me and I had planned out the purchase for a while. I had the clerk ring up the watch that I was supposed to pick up in a week and a half. When they gave me the total I opened my wallet and pulled out cash to make the purchase. Surprisingly, the woman told me that they would only take a credit card. Shocked and thinking that possibly there may have been a miscommunication I said that I have cash, A.K.A U.S. Currency and that «I can give it to you right now». She stated that they would not accept cash and that the cost of the watch would be charged to my CC account when I picked up the watch a few weeks later.
It’s odd they would rather turn down cash for a credit card. She called what I can only assume was a manager and came to the same conclusion of credit only. I am of the opinion that I should be able to spend my money the way I want to and if your a vendor in the business of making money you take it in whatever legitimate form it comes in.
Anyway, I told them that I wasn’t going to pay with the credit card and proceeded to leave the store. I’ll go somewhere else or if I have to use my credit card I will use Macys to try stuff on then go to Amazon to buy it.
Seems silly.

Their kids and adult clothes are really stylish and really cheap. I really like this boutique!

After my siblings and I had spent a lot of time and money at a different department at this Macys, my sister and I (accompanied by our brother) were walking through the make up and fragrance section. We stopped and smelled the different samples of the displayed perfumes at the Chanel makeup section. We were talking about which ones we liked when this Macy’s clerk, middle aged (50’s+) Caucasian woman who’s tag stated she had been there for 15 years, immediately approached us with a big fake plastered smile and asked if we needed any help. I stated we were just looking and I’d let her know if I needed any help, she rudely replied «I know that, I work here.». She had told a couple she was already working with that she would be right back and proceeded to stand there and glare at us, making us very uncomfortable (this indicated to me that she didn’t expect us to buy anything and she was going to try to get us to leave her section). We tried to ignore her but she came closer and tried to «help» by spraying other perfumes on a card and shoving it at us while she kept asking if we had a Macys card, we told her we didn’t and were not interested! We moved from the perfume section over to a different area in the Chanel section, she proceeded to very closely follow and kept glaring at us. We moved away again and she followed staring, I kept getting a feeling something wasn’t right and when I turned around, it was her again right behind me! We kept moving away until we were completely away from her section! I was appalled and disgusted at her very rude condescending behavior and tone of voice, her fake smile was so transparent that it showed she was determined to get us out of her section no matter what! You can’t treat people like that and shoo them away like flies! I will never shop there again! Horrible customer service from a horrible troll! I love Chanel but I’ll take my money elsewhere, not here!

Love this store!

So I’ve had negative experiences here before. In particular, I would wait at the cosmetic counter and would be ignored. However, after mentioning it online, I was pleasantly surprised with the quick follow up and immediate rectification of past ills. The manager, Mr. John Smith (I didn’t make this up, it’s on his card), quickly called me up to see how he could make his store better. We had about a 20 minute conversation and I was just going to bid adieu before going to class, but he did offer me a gift card and a future visit to the store. Needless to say on my return, things were a lot better. I was immediately greeted at the watch counter. I was so impressed by this turnaround that I even opened up a Macy’s card and have been here almost weekly. Because of this turnaround, I’ve found myself buying items on their website very frequently as well.

I went to Macys to shop for purses and petite clothing, so these were the only two departments I went to.
The handbag departments had a lot of staff standing around ready (eager) to help. I am not sure if they get commission for selling purses. Each person who came to speak to me (I didn’t really need help) introduced themselves. One lady seemed to watch closely to make sure she would ring up the sales for me. Overall, it was fine to have so many people ready to help.
The petite department was much more quiet. This is in the lower level of the mall. The whole level seem quieter (and more dated). My problem with the petite’s department was their dressing room. The dressing room was dark, dirty and very dated. The carpet in there was filthy. That might be why they did not want to make the room brighter. I had to make sure I didn’t step on the carpet with my bare feet (I was wearing sandals) when I tried on clothes. I ended up leaving because I did not want to try on any clothes in their dressing room. They really need to update the dressing room. It was one of the worse dressing room I have seen.

Poor service in the men’s department. The sign states that if they don’t have it (your size) in their store they will find it and order it with free shipping from another store or online if your order is over $ 50. It was 20 minutes before closing so, i realize it was late however, I was irritated that they weren’t even the least bit helpful. If they hadn’t been standing around chatting with each other and actually helping customers, it would have been 40 minutes till closing. We waited until we were ready to check out because we didn’t realize it would be that big of a deal. However, we were informed it was too late to check and there wasn’t time. If we wanted to check, we would need to come back the next day. We asked her to please check since we would rather buy the items we wanted that night and this would affect what we bought. She refused and stated they were almost closed for the night and she didn’t have the time to look for it. Poor service.

Very friendly customer service here.

This Macy’s is huge an pretty clean. There are not many sales people on the floor which can be a good and bad thing. One time I was browsing the home goods area and a man from the Wedding Registry Program approached me and assumed I was getting married and asked how my registry was coming along. I swear he thought I was someone else but he continued to ask me and recommend things. Anyways, it was weird.
They do have a good selection of accessories and they always have great clearance on home items upstairs so I highly recommend checking out the 3^rd floor. I don’t buy clothes at Macy’s so I can’t speak to their clothing selection but they are never really busy which leads me to believe the clothing selection isn’t that great.

It is awesome that there’s two Macy’s here. More selection than Macy’s in other malls with just a single level. Not quite as large as the one in Tyson’s but i still enjoy this location.
I can always find gifts here for anyone.
Tip! Beware the parking. Pay attention to the sign on the door as to whether you entered Macy’s I or Macy’s II. I lost my car that way and spent a half hour walking and scratching my head in the summer heat a few months ago.

Recently I visited the Macy’s (at the old Hecht’s location) at Fair Oak mall to create a wedding registry. It seems really strange to me that one mall would have two identical department stores. So beware if you are ever meeting some at «the first floor entrance to Macy’s».
The store representative was very nice and helpful. She could probably tell we were anxious to get started and zipped through the formalities. And how much fun is it to scan stuff you don’t have to pay for.
The representative contacted us the next day to make sure our needs were met. Since then we’ve been on the Macy’s website to add and change a few items.