KBR Kitchen & Bath

KBR did great work on our recent kitchen remodel. Everybody was very professional and nice throughout the process from design, picking out materials, construction and post-​construction. Great customer service. We’re very pleased with our new kitchen. Special thanks go to Baja, our designer for the great design and materials recommendations and Olvin for the great workmanship! I highly recommend KBR for your kitchen remodel.

My wife and I chose KBR Kitchen and Bath to completely remodel our guest bathroom. We were looking to do this job on a budget but still obtain quality work.
From the outset, KBR was very professional and scheduled Silviya to come to our home to do an estimate. She took measurements and sketches and asked what we had in mind for the design. In a couple of days she got back to us with an estimated cost and even some neat renderings of the bathroom. (This was all free of charge). The cost was significantly lower than other companies we had contacted so we decided to take the next step and visit the KBR showroom.
Silviya worked with us to pick our tile, granite, vanity, and other features. She was extremely helpful and professional and provided sound recommendations. They would even install a vessel sink that my wife and I really liked, even though it was outside of KBR’s typical work package. The work was scheduled to take two weeks and Olvin would be our project manager. I should also point out that KBR employs their own workers and does not subcontract work or pull daily workers. A major selling point in my opinion.
Olvin was fantastic throughout the project. He was also very professional and his work was of excellent quality. Silviya checked in with us as the project progressed and was very accessible for questions, clarifications, or recommendations. Olvin actually finished well ahead of schedule but we had to wait just a couple of extra days for the granite to arrive. This was not a problem at all since we weren’t really in a rush to complete the job. In the end, my wife and I are extremely happy with the end result and how our bathroom turned out. It’s a huge upgrade over what we had before and an excellent value for the cost.
We highly recommend KBR, Silviya, and Olvin, and we will most likely going back to them for other bathroom projects in our house in the future! Thank you!

Called the company to have an estimator come out to my house for a large Bathroom and mid-​range kitchen remodel. Spoke to the man on the phone who would not budge on appt times. Since my wife and I both work, I was unwilling to take the day off just to meet with an estimator when it was convenient for them. What happened to meeting the customer’s needs? Checked online for their hours and it states they work until 6:00 p.m. but I was told that the latest an estimator could come out was 4:00.
Sorry guys, when you want to earn my business you meet me when I’m ready, not the other way around. The company appears to have good reviews, but their snobby attitude was too much. First impressions being what they are, they failed.

I recently decided to upgrade my kitchen. Something I’ve been putting off for a long time due to budget. I contacted Hakan and let him know that I was just getting a price and he still came out to measure and provide an estimate.
I was actually shocked at what it came back as, so decided to do the work last month. These guys are 100% professional, on time, and the quality is amazing. I have to admit, when I saw the quote, I thought there would be up charges mid stream, nope. They demoed and installed everything in 2 days, I’m still amazed!
Thank you KBR and especially Hakan! I’m a flooring contractor myself and he went above and beyond to make sure everything turned out great. It looks, perfect! I couldn’t be happier. Call them and ask for Hakan, you’ll thank me.

Did a great job very quickly and at a fair price. We’re very happy with their work.
We needed a new kitchen — new cabinet, countertops, floor, and a small redesign. We didn’t have any walls moved, but we did have a faux wall near the ceiling torn out to get more cabinet space.
They said they’d be done in two weeks and said they’d have the work done in two weeks (once the cabinets came in). I laughed heartily at their time estimate because in my experience contractors take two or three times the time they estimate.
Once they started they must have realized they’d slightly under-​estimated the time it would take. Rather than blow past their 2-​week estimate they worked weekends to get it done. So they worked 14 days straight without a day off to finish exactly when they said they would.
Now, our kitchen didn’t take much redesign, so I can’t speak to how good they’d be at a designer kitchen. But I know for our purposes they did an excellent job that visitors to our home envy. We’re very pleased with their work.

I recently used KBR Kitchen and Bath for my bathroom remodeling. I cannot say more happy things about this company. Armagan was our designer who went above and beyond! My husband and I watch a lot of HGTV and had lots of ideas of the style we were in search for. He helped our vision come to life! He invited us to the showroom to pick out the materials we would be using. I was impressed with the cleanliness of the showroom and the easy access to the different floor models. KBR completely gutted our master bathroom of the original bathroom that was universal in our housing development plans (Ryan Homes). We went with a stone shower stall. My husband and I frequent Westin hotels and were always impressed with this «Double Speakman Shower Head. He was able to help us find that perfect shower head that we love so much at hotels. The sink bowl is another one of my favorites! Our bathroom now has that luxury feel to it that we were looking for! We couldn’t be more excited that we went with KBR and had the opportunity to work with Armagan! We were extremely happy with the final project and recommend using KBR for all of your kitchen and bathroom needs!

COMMENTARY — We had a full kitchen remodel (cabinets, flooring, plumbing, ceiling lighting, under-​cabinet lighting, etc.) by KBR Kitchen & Bath (
) in the Fall of 2012. On the bright side, the electrician did perform good work installing the new kitchen lighting. Our ceiling lighting and under-​cabinet lighting is beautifully installed. However, we cannot recommend this company for the following reasons:
General issues:
* Since one of us is home 24/​7, we made it clear that the workers would be supervised and that we did not want a lockbox on our home. However, we were repeatedly approached by the project manager to have a lockbox placed on the front of our home. Our refusal to grant them «free run of our house» resulted in them becoming very surly and disagreeable from day one. We were approached three times to have a lockbox installed on our front door, and we declined three times.
* The workers were contracted to start as early as 7:00 a.m. and finish by 4:00 p.m. and not to ever work on weekends. The workers, if they did come at all, arrived late in the morning, afternoon, or whenever they felt like showing up. One night, the workers arrived late in the afternoon and stayed until nearly 9:00 p.m. that night. The 2 week scheduled contract remodel turned into 4 long weeks.
* One week, no workers came on Wednesday through Friday and then showed up on Saturday morning to briefly work for an hour.
* Another time the workers showed up on a Saturday around 5:30 p.m. and assumed they could work until late into that evening. We redirected the workers to their contractor Foreman to return Monday morning and begin at the contracted time of 7:00 a.m. The workers did not show up until later that week.
* Knowing one of us is home 24/​7, they were scheduled to work between 7:00 a.m. and 4:00 p.m. They knew one of us was waiting for the workers to start, but deliberately did not show up to work and made us wait for days at a time; and, even did not show up to work for nine days straight.
* The workers left our house dirty, stole soft drinks, and without asking, used our electricity to run a microwave for their elaborate and lengthy meals throughout the day whenever they did show up. They left lunch trash and wrappers from Boston Market and Starbucks in our house and garage areas that we had to clean up. Most of the workers were unclean and left urine on the floors and walls of our powder room.
Building issues:
* The flooring tile was, at first, laid incorrectly. The door way threshold tiling was laid off of the center line to the thresholds of both doors into the kitchen. The contractors did not realize this until we told them the tiles were being laid off center from the doorway thresholds. After some arguing, the workers reluctantly agreed to pull the laid tiling up to be installed correctly.
* The screws they used to attach the cabinet doors were not long enough to ensure the doors would remain properly attached. Needless to say, soon after the remodel, the doors began coming off. We had to reinstall the cabinet doors ourselves at our own expense and time with the correct hardware.
* The workers were caught trying to sneak reinstalling the electric duplex receptacles with sheetrock screws and not use the 6×32×1″ sheet metal screws that were originally installed before the kitchen remodel. The workers were advised the sheetrock screws violate the U. S. National Electric Codes (N.E.C.). The workers did replace the sheetrock screws with newly purchased 6×32×1″ sheet metal screws; and made it clear they were not happy about having to install the electric duplex receptacles properly in accordance with the U. S. National Electric Codes.
* The cabinets came with colored pens for touch-​up and for covering any future scratches. One worker fought with us, saying the touch-​up pens were his property and had already removed the touch-​up kit from our kitchen. We finally obtained the pens, but only after the project manager ordered the worker to return the touch-​up pen set from their company truck.
* The garbage disposal was installed incorrectly, leaked, and rotated clockwise and counter clockwise every time the garbage unit was power on for use. We had to remove it at our own expense, seal the leaking water, and reinstall the unit to completely eliminate the unit from rotating clockwise and counter clockwise. The garbage unit is now powered on for use without any rotations.
* The under the counter sink is incorrectly installed. It is only attached on 3 of the 4 corners. We eventually had the installation corrected at own expense.
Payment Issue:
* We signed what we were told was a fixed price contact. Before the Project Manager would leave our house on the final day, he insisted we pay an additional $ 670.00 that he claimed was for Virginia State taxes. He had no supporting documentation for this additional charge.
Update March 15, 2015 — The bottom trim on the kitchen cabinets fell off.

I can’t say enough about KBR. They are professional, hardworking, and deliver a fine product at a competitive price. We had them completely remodel out kitchen to include floors cabinets and, countertops, lighting. The result was amazing! And they did it in less than two weeks for a reasonable cost. Fickery, Cemil, and Arman are all highly recommended.

We had a full kitchen remodel (cabinets, flooring, plumbing, lighting) that included the removal of some non-​load bearing walls. This low review is given for following reasons:
1. We believe our laminate flooring installation was done incorrectly, but they claim the flooring was properly installed and to fix the issues shown below, they wanted to charge us more money.
a) gaps when you step:
b) a «bouncy» section:
2. While we anticipated they would add on charges to our initial estimate, the following were a little unexpected and gave us the impression that we were being nickle and dimed:
a) taxes (~$ 300)
b) permits (~$ 1,000)
c) KBR installed some outlets, we failed inspection because they weren’t GFCI. We got charged to re-​install new outlets.
3. Some no-​shows. When they promised to come out to fix something the next day (e.g. sink tilt out, laminate flooring), sometimes they didn’t show.
4. Although minor, we were looking forward to having a sink tilt out for our kitchen. But they couldn’t properly install it and actually broke a piece of the cabinet during their attempt. They did issue a refund for the tilt out charge.
sink tilt out:
5. May 2015 update: This past winter was especially cold so I was told by a friend I should shut off the water to the outside faucets so my pipes don’t freeze and burst. Guess what I finally noticed? KBR attached the water line to my fridge from the same line that feeds my outside faucet! So if I shutoff my water to the outside I can’t get water from my fridge. Thanks KBR!