George Mason Mortgage

I have pretty high standards, but Phil Nguyen from GMM met them all. He was fantastic to work with. His initial estimate was on the ball, he worked with us to explain issues and answer every question, and he was extremely responsive. He answered questions equally quickly in the wee hours of the morning and late at night, sometimes within minutes. That kind of responsiveness really takes the stress out of the process. He and his team went above and beyond, and got everything done on time even with the new forms and regulations that were put into place this October. Whenever an issue came up Phil would get it resolved — that same day. He got us a great rate, too. I have nothing but praise for his work.

What an incredible experience. In the past year, we bought and sold 2 houses, 3 within the past month. Working with Babita Vashist was a breath of fresh air. We had issues, some major, with all of our other closings (2 in Texas, 1 in Florida), our closing with George Mason Mortgage went through without a hitch. Babita is one of the most knowledgeable mortgage professionals I have worked with. What a joy to go in, sign the paperwork and leave with a smile

I can’t comment on the full loan process, as my wife and I are taking our business elsewhere. Our experience was frustrating and left us wishing we had checked Unilocal for more info prior to speaking with George Mason Mortgage.

I was impressed both by the highly competitive terms offered by George Mason Mortgage and also by Phil Nguyen’s incredible level of responsiveness. He invariably responded to my queries promptly (often within minutes) even well after normal business hours. He was also very generous with his time and willing to answers questions I had about the process.

I am a realtor that accepted a contract based upon Phil Nguyen email stating the his client was completely qualified and would have no problem closing. 2 days before closing the buyers agent calls and says he doesn’t qualify. When I called Phil he confirmed that his client does not in fact qualify and when asked about the email he had no response. He never even apologized or explained. Be aware of this lender.

I worked with Phil Nguyen, on the advice of my real estate agent. He was honest, extremely responsive by email, and closed the loan quickly. I did have to read the document and get him to undo some charges that he originally promised would not be there. In the end, I paid what the estimate he gave me before signing on with him said.
Their online system is terrible, though. I tried on 3 different browsers to do the loan application online (on both Mac and Windows), and it didn’t work. Their «docusign» system is equally terrible.

I cannot understand how the team my husband has been dealing with, scott, karen and theresa, is in business. They are incompetent. Since the very beginning, my husband has stated, as long as he gets a good apr and no money out of pocket, he is willing to work with this company (the builders of our townhome works with them). They have sent personal emails to the wrong email address, and instead of calling to see why my husband hadn’t responded… they email the incorrect email again! (This incorrect email just happens to be my father in law) two weeks prior to closing, either theresa or Karen contacted my husband and told him we will be getting our money back ($ 1000) and two days before closing, they contact him to say that all of the sudden, my husband will owe them $ 300 at closing, meaning we are paying $ 1300! Scott told my husband that they don’t make mistakes earlier today, and now he received a phone call stating they lost the paperwork we sent them a while ago!!! IT IS A DAY BEFORE CLOSING!!! Now we are out of the money we were told we were going to get back and can’t take our little girls to Disneyland! Seriously, do yourself a favor and work with someone else!!!

A friend originally recommended Greg Protiva and George Mason Mortgage to me in 2003 when I was buying my second home. It was a great experience — he really looked out for me and made suggestions that never would have occurred to me. Over the past 8 years, Greg periodically stayed in touch by mail, never obtrusive, just a newsletter or a newclipping with financial tips, industry changes and the like. Flash forward to 2011, I am refinancing and Greg’s was the first name to come to mind. He found me an amazing rate on our refi and I might even pay off our mortgage by the time the kids are out of college! I would absolutely recommend this company to friends, just as it was recommended to me.

I worked with Mike Houston to finance my mortgage on my first home. He was extremely knowledgeable and took the time to call me and answer all the questions I had as a first time home buyer. All the people I dealt with in the office were very pleasant professional. Since I recently moved to this area and didn’t know what to expect from the banks out here, it was a huge relief to find a mortgage place where everyone was competent and attentive. I got an outstanding rate and everything was straightforward, no surprises at all. I would definitely recommend the staff at this location if you are considering financing a home.