Forever 21

All the F21 I have been to have been a complete mess. I mean clothes and clothes thrown everywhere, just a big zoo! One morning, I woke up, got out of bed, stretched and told myself that I needed to go shopping. So, I fixed myself up and headed to Fair Oaks Mall, expecting a big cluster f***k, I was ready to take on the world. I had my hair up on a bun, yoga pants, and a simple T-shirt…I was ready for battle.
Oh no… But, to my surprise this F21 welcomed me with total organization. I almost cried (not really. But really) I was so excited. I walked around admiring how clean and large this F21 is (props to the employees for keeping this massive store so neat.) whatever I saw and thought was cute I grabbed it. Needless to say I spend well over $ 500.00 at this location during one trip. (My fiancé almost died) so to all the other F21s out there take note on how to keep a store neat.
As for the customer service, it was lacking. For what I spend there I feel like I should have been treated like royalty or at least asked if I needed any help but nothing. The check out clerk looked like she would rather be getting stabbed in the throat instead of being there, so that was kind of a turn off. But again, I expect that type of customer service from F21.
Review Update: 05/​24/​2016
I have been a loyal customer to this F21 for a few months now. I have made plenty of trips to buy something for an event or something for the weekend. I haven’t had a problem until my last two visits. Recently, this store has gone down hill. The customer service is seriously lacking, the store has been one BIG CLUSTER f*ck. No joke. It was almost like it went down hill over night. Very disappointing. I really appreciated how clean and organized the store WAS. Items are half way hanging from their hangers, clothes are thrown on the folding tables and dresses are tangled on the hangers. Just frustrating. What happened?! I seriously hope they turn their store back around. Going from 3 star, to two.

Whenever I am at Fair Oaks Mall, Forever 21 is always my first stop. The clothing selection is unbelievable and they have tons of different styles to fit any occasion. Sometimes it can get extremely crowded and clothing hangers can be left messy but the overall experience has me coming back again and again. The benefit of the Fair Oaks location is the two story layout. There are two large dressing room areas that help keep the wait time down when wanting to try on clothes and the workers there are usually pretty friendly. If you want stylish clothing that is affordable, you need to check out this place.

Even though I am far, far, far from being ’ Forever 21′ I still turn to them whenever I am looking for cheap, throwaway, fashion-​forward clothing. Since I was 12 years old, I can still name some of my favorite outfits that I have purchased from them:
+ Distressed Low Rise Bell Bottoms that were very similar to Britney Spears «I’m a Slave For You» video
+ A dress where random women stopped me on the street and asked if I was wearing Marc Jacobs
+ $ 7 jeans that I wore when I forgot to pack pants on a business trip
+ My first clubbing outfit when my best friend turned 18 and I went to Platinum
+ An elegant Indian «silk» gown that I wore at a college formal
+ Soft printed pants which I wear pretty much all the day and give me the look of an easy, breezy, California girl
The Fair Oaks Mall Forever 21 has a special place in my heart because it was the first foray into this type of concept that I was introduced to. Also this particular store is large (two levels!) and has tons of cashiers so you never have to wait too long to try something on or make a purchase. The clothes are very organized and there are so many options it’s almost overwhelming!

This one is good. They just run out of stuff fairly quickly compared to others, it is usually a hit or miss here. They do have good employees here. There friendly, and upbeat. I like the fact they have a greeter, and they offer you a bag if they see you struggling with clothes. The only thing that annoys me about forever 21, is that they can’t take anything off the mannequins. I mean that is just horrible
Customer service from an executive level. (nothing the manager or employees have to do with). I mean how is it that the very last dress you want/​need is right there in front of you, and there not
Allowed to take it off, until they change it up. It’s ridiculous. I guess they make much so much money they don’t care for that sale. And it is forever 21, you get what you pay for. Cheap cheap cheap
Owners. Something can be significantly damaged too and they only can offer 10%. Yes it’s very cheap already, but a dollar off doesn’t help when it has s bunch of marks on it that might not come out, or a defect. Like I said,
You get what u pay for. Cheapest clothing ever. I refuse to by anything under 20. The featured basics are only good for one wear. But yet again they do a good job of reminding us that they are not the best quality but still worth it.

Love the clothes here. It’s super clean and has a good selection. The staff is kind of shy/doesn’t really care about being there.

Honestly this was my FAV F21 location. Unfortunately, my recent experience proved me wrong. I went in on a Thursday purchased twice. I got home excited to show my roommate my things and realized that my ring wasn’t in the bag but I was charged. I immediately called the store and let them know they told me to bring in the receipt and speak with a manager. I ended up calling the next day to speak with a manager before going in because I knew that I’d have limited time on my lunch break. The manager came took my receipt and said she’d check the cameras, this took over 10 minutes that I actually had to ask another salesperson to call her up. The manager finally came back and stated that she watched the tape 3 times and the associate put the ring in my bag. I left very pissed there was no apology or anything. It was the principle. I actually work part time in the mall and that situation would have never occurred at the company I work for. She could have given me a $ 5.95 ring and wrote it off. I purchased multiple things that day if I were trying to get over or 1 up someone wouldn’t it be beneficial to choose something with a higher price tag. I also called as soon as I noticed the item was missing. Another caveat, the night I purchased the saleswoman didn’t see the ring at all it became wrapped in my clothing (in the mesh bag) I assured her I had another ring and she shook everything out and found it. So much for honesty and good customer service. I’ll stick with F21 online from now on!!!

For sure this Forever 21 (considering its size) is the most organized Forever 21 i’ve ever been to! The staff there always asks you if you need anything and are very constant on trying to help you. Although, whenever I ask for help they walk me around the whole store and then tell me they don’t know or show me something that has nothing to do with what I asked. Some of the staff they hire are young, untrained and play around with their coworkers too much, so don’t expect a professional set of employees UNLESS you go to the register.
I had an issue today and the head cashier, Reggie, helped me. I have never received such GREAT customer service. He helped me to my every need and when he couldn’t help me and I didn’t understand why he was so polite and did everything he could to better explain the issue I had asked about. VERY professional employee, their whole set of cashiers are actually phenomenal, very informative and a great way to remember the store when you leave.
Managers there are horrible and lazy, if I ever have a problem again with anything i’ll suck up the $ 30 i spent before I consult a manager ever again.

OK the store is just BEAUTIFULLY DONE. Affordable pricing, and the clothes don’t look cheap. If you have a teen daughter who has great grades, take her there for a few hours.

The best Forever 21 in the area. The staff is consistently friendly; there’s an older woman who is so cute and helpful… (English isn’t her first language, but she’s always willing to assist)! She helped me find the bralette I wanted with ease (the store is fairly organized, so they knew exactly where to find the items via photos I showed on my phone).
Another woman went out of her way to run up to the back room, upstairs on the 2^nd floor, to grab a pair of flats I was looking for; in sizes 7 (and 8 just in case)!
They know their stuff, and I love that there were so many people happy to help and give me fashion suggestions!
TIPS:
Top floor:
–Casual/​work-​out clothing
–Intimates
–Forever 21+ (Plus) items
–Shoe section
–HUGE sale section (gotta dig!)
Bottom (main) floor:
–Jewelry and Accessories
–New items/​basics
–Dresses
–Cardigans, jeans, etc
–Men’s
The only bad thing is that you could easily spend hours here… it’s hugeeeee and there’s a lot of good stuff if ya really look! :)

The prices are decent for the products which are jus ok but stylish. You could spend at least an hour here with this two level store. The only issue is spending more $ than planned & the return policy.

cute and cheap!

I usually can find some cute tops. The things I dont like is the store seems to be messy and not organized. So it makes it hard to find clothes.

Love this place. I always go in there knowing that I need one or two items but I end up leaving with too much. The good thing is I leave with a great outfit and it doesn’t hurt my wallet. I would recommend this over the ones in Tysons. Have fun.

I’m kinda embarrassed to say this lol, but I actually love this place, they have really stylish stuff for guys and its cheap too. So if you’re balling on a budget and you need a fresh fit for the weekend asap you should check it out.

This F21 Store used to be a former Mastercraft Interiors (furniture store) just to give you an idea of how much square foot this store occupies. It is 2 levels and given its size, has an incredible amount of organization and cleanliness that you forget you are in a store where you can get a jacket for ~$ 30!!! The selection here is amazing!

This is probably the biggest F21 I’ve been to so far. It is HUGE! 2 levels of cheap finds and trendy pieces. It can be a lil overwhelming at first, but what I do is take it one room at a time, carefully hunting for the perfect piece to add to my arsenal of clothing. there is 2 fitting rooms and two levels of cash wraps making it covenient to try on items and check out. Check it out!