Farrish Chrysler Jeep Dodge Ram – Service Center

Worst Service department ever! I had better experience I recevied better service in other dealerships. The service here is utterly terrible. I visited the service department on 1÷21÷2016. When I entered the establishment I was not greeted by anybody that was working there. Everyone was either on the phone, typing on the computer, or looking at there paper work. I stood for about 5 – 10 mins walking around the establishment and was still not greeted by anybody. I made an effort to talk to someone to only be put on hold while they were on the phone calling someone.
I came in because my dodge charger was unable to steer and i had it towed to their establishment. The service advisor that i was talking to is name Dan. He is a nice guy, old, and probably has been working there for many years. As a serviceadvisor i woulld have expected that they would spot any lights that may come on in the dashboard. Unfortunately, that did not happen and i had to mention everything that was going on with the vehicle. From that point on i realized i should have brought my car somewhere else to get serviced. But it was too late i had already started talking to a service advisor and did not want to pay the extra money to have my car re-​towed again and transported somewhere else.
I bought the extended warranty on my vehicle when i firsst bought it. Couple hours later i received a phone call at 5. Called back 5 mins after and called using the direct line given to me from 505 pm till 645. did not receive a single call back. I later received a call back at the next day at 11 am. I come to find out it was a rack and pinion issue. It broke and that my entire underbody was slightly messed up and was not covered under my warranty. I bought my extended warranty for events like these. I explained to the service advisor that i wasnt able to steer and the tires werent moving so obviously i would hit a curb. Besides the point. After talking to the service advisor i havent received any word since.
Once they fix my vehicle i know that i won’t be bringing my vehicle to be serviced withthem again. Horrible customer service, terrible service department and they have not met my needs as a customer.

Worst service department ever! This service department has on more than one occasion either told me I needed a service performed that I did not, or has tried to bill me to fix a problem that they created. Here is the listed of incidences in the past 2 years … 1. Said I had a leaky water pump that would take over 500.00 to fix — took it for a second opinion — they pressurized the pump — surprise it doesn’t leak 2. Told me that one of the bolts the lug nuts go on was broken — $ 125.00 to fix — they were the only ones that had removed my tires that year when they put new ones on … so they broke … they did take that off my bill 3. Take it to another mechanic to do the inspection and one of my lug nuts belongs to a small car and not my mini van and had been forced on 4. Recently took my mini van to have the tire pressure re-​inflated and the sensor reset — I was told that they topped off all the tires but one of my sensors must be broken because it wouldnt reset … asked me to come back when I could leave it so they could figure out which one was the problem… took my minivan for an oil change — they topped of the tire pressure while I was there and low and behold the «broken tire pressure sensor» Miraculously re-​set.
Seriously … they can’t get the tire pressure right for a mini-​van — why would you allow them to do any other work on your vehicle… no. .just don’t. I have found an honest mechanic now — Farrish will not only never touch my vehicle again — I will drive to the next county to buy a car before buying from then again.

After a number of attempts at independent garages to find out what was wrong with one of our family cars, we decided that the best thing to do would be to take it to a dealer. From beginning to end, the experience was good. Matthew Juliar did a great job of working with us, explaining everything along the way, and helping us with the cost of the repair, which was quite expensive.
There were no «hidden costs» or other surprises that one can sometimes get with less than honest mechanics. I believe we were treated honestly, fairly, and have no problem recommending your car repairs to Farrish.

First time I was here, I got a tune up… they screwed up my spark plugs. 2^nd time for a tire rotation and oil change, they didn’t screw in all the nuts to one of my tires. 3^rd and last time ever, I waited an hour and a half just to find out no one even looked at it, I even made a point to come in early. Never again.

In town on business for a month so no local mechanic. Brought my wrangler in for its 24,000 mile service and dropped almost $ 500 on the oil change, front and rear differentials, etc. When I asked if they could check the alignment for me (this is my first four wheel drive vehicle and I don’t really have a concept of what the alignment should feel like yet, unlike my honda it seems to bounce all over the road and everyone says that’s normal) they said it was going to be $ 90 because they couldn’t just check the alignment they had to actually conduct an alignment. Called tire kingdom down the street and they’re going to take care of it for free. Never mind that the differential service was probably unnecessary to begin with. One more shitty experience with a dealership! Can’t wait to get home to my trusted mechanic!

Brought my car over for a simple oil change. While the car was being services it turns out that one of the service technicians had parked it in a no parking zone (instead of doing the right thing and utilizing a proper parking space)
Lucky me, another «happy» customer backed up his vehicle into mine and dented the rear door of my car. Farrish response: «We are not responsible»
Very upsetting and disappointing with Farrish way of handling the situation and not assuming responsibility for their employee’s negligence. Indeed this turned out to be the most expensive oil change I ever had.
Think twice before you take your vehicle to be serviced there.

THE SERVICE IS HORRENDOUS!!! I’d really like to know why the previous reviews have been so wonderful. The service department at Farrish is the absolute worse. Every time I’ve brought my car in to get worked on (either dropping it off the night before or at 7am when they open) they don’t start working on the car until the afternoon (even when an appointment is made) and thus has to stay through the night. After getting serviced back in September about 6 weeks later my oil light came on and my car smelled like oil fumes when the heat/​AC was turned on. Turns out the mechanic broke the dipstick and instead of informing me and changing the oil properly (and letting me know the dipstick was broken), he instead just poured in oil and added 2 additional quarts that wasn’t needed almost cause the engine to blow. If I had the option this service department would get negative stars as they are irresponsible, careless and negligent. I would NEVER recommend this place to anyone.

This review is for their service department as I have no experience with purchasing a vehicle here. The only thing when keeps this from getting a five-​star review is that I’m stingy with those and that nobody is ever in a good mood when they have to take a car in for repair.
I’ve been taking my vehicle here for several years now for both minor and major repairs. Each time I went in I was promptly attended to by a service writer, I was given a written estimate of the work done when I asked for it, and several times a loaner vehicle when work was going to take longer than the day. Any other times I’ve been able to either wait for my vehicle or get a shuttle ride to my home or my workplace. I’ve never felt gouged and I’ve always left knowing the work was done to my satisfaction.
Unfortunately I found out recently that my favorite service writer, Craig, retired. He’s now only there on Saturdays, but I’m sure I’ll find somebody else I like there during the week who is just as honest as friendly as he’s been over the years.