Fair Lakes Automotive – SUNOCO

Don’t bother wasting your time. They have an appointment system online for you to book — simply says everyone except inspections and oil are drop offs. That would lead one to assume you can simply make your inspection appt online. Received no notification from them AT ALL. showed up and was told they don’t do anything after 4:30, which is funny, since I picked 4:30 as my appointment time? Also, no state inspector was even there, even though it wasn’t 5pm. Manager was completely unhelpful. Seriously, don’t waste your time. Go to one of the other 20 places nearby that do this. You’d think with their crappy website they could go in and make a change if they truly don’t take appointments for certain things.

Okay, since my last stop in with the windshield wiper, my car started acting very sluggish. I thought it was transmission. It felt like it was slipping. I brought it here (and for the oil change I needed). A little concerned since it was my first real time. It needed a tune up. That’s all. He even showed me some original parts in it. It’s a 15 Year Old Honda!!! He could have sold me anything. I am now a loyal Fair Lakes Automotive customer. THANKS GUYS!!! (and nice too)

(This review is for the Auto shop inside the Sunoco station at Fair Lakes — right next to the Joe’s Crab Shack.)
Do NOT take your car here for any work unless you want parts STOLEN (or «missing»)…
We dropped off a Subaru WRX STi to have it checked for an oil leak. We went to pick it up a few days later (allowing time for «parts to be delivered») — didn’t even drive 100 ft before it died. We had to push the car (across the Fair Lakes intersection) to the Starbucks parking lot near Jason’s Deli. We called a towers who took our car to a legitimate car shop, and sure enough — they called us right away concerned because major engine parts are missing. It would be a gross understatement to say that we are furious.
NEVER GO HERE.

We have been taking our cars to Fair Lakes Automotive both for regular service (oil change, tire rotation, state inspection), as well as any needed repairs (brakes, engine light on, cooling system, tire repair) for over 8 years now. That in itself is a testament to how pleased we are with this place. All their techs are friendly and get the fix right the first time.
One thing that has impressed us is their honesty and integrity. They have never suggested a more expensive repair than what is required, unlike other places that try the scare tactics. There were times during the newer years of our cars when we’ve taken our Jeep GC and Jeep Liberty in for repairs and they told us the problem should be covered by our car warranties and to take it to the dealer so we don’t have to shell out $$ for the repair. Now THAT is honesty and integrity in action!
Highly recommend this place to anyone looking for a trustworthy garage/​mechanics.