Daniel Roberts Fine Jewelers

This guy has one star for a reason. I had to call the Fairfax police just to get him to return a piece that I had already paid for.
I dropped off a pair of earrings and pendants to Daniel a few days ago. All I needed him to do was spend five minutes attatching pieces with two horizontal jump rings with a vertical one — all materials already provided by me. He had a hard time understanding this simple concept, charged me $ 90 for the labor (paid ahead of time), then told me to pick them up on Monday.
For the unaware, this should have been as simple as opening up a little ring, putting it through another ring, and closing it. That’s it.
On Tuesday, after he failed to be available on Monday, I went in to pick up the assembled pieces. My first red flag was that he pulled them out from behind the counter all in one baggie– where they were free to bounce around and smash into each other. Upon inspection, I noticed the jump rings were installed misaligned and there was damaged to parts of the pieces he shouldn’t have even been working on.
I mentioned this and Daniel immediately became defensive, claiming there was no damage, they weren’t misaligned, and because «you’re not a goldsmith» it was impossible for me to make such claims. At this point, he snatched back one of the earrings from me and refused to hand it over, suddenly claiming I needed my original claim check in order to have my pieces returned to me — something he only cared about once I claimed there was damage. I attempted to take pictures in the shop and was told that was «against his policy» (and I see why, because people could prove his low quality workmanship). I immediately afterwards took photos with my professional series macro lens.
After a lengthy back and forth with Daniel refusing to return my second piece, for which the labor had already been paid and he had already handed me once, I had to call the Fairfax city police department. In the meantime while waiting for their arrival, he told me that «The power of Christ compels you to leave my store». The police. arrived and forced Daniel to hand over my jewelry, informing him that I could additionally claim damages if I’d like — though at this point I will not be returning or trusting Daniel with anything.
The photos attached show damage to the tops of my pendants, damage from overheating the metals (as verified to me by a legitimate goldsmith) and macro example photos of the misalignment of the jump rings. This was a very simple job, Daniel took multiple days to do so, with complete disrespect for my jewelry, and that ended with police intervention. He should not be in business.

I had a terrible experience at this store getting my watch battery replaced.
I called ahead and asked what their price would be to replace the battery. I believe it was the owner I spoke with, and he seemed to take personal offense to me calling around to ask for pricing before I went. (uhh– hello, I think that’s normal to find out how much you’ll be paying?) He started lecturing me on the phone about the importance of battery replacement and it gave me a weird vibe. (and didn’t even give me a price, because he said he had to look at it to accurately price it) I don’t know why but I ignored my gut instinct and went to the store anyway. BAD CHOICE.
Within minutes of arriving and handing over my watch, the jeweler (again, I believe it was the owner) looked at my bare ring finger and told me something to the effect of, «if you pray hard enough, God will give you a man to put a ring on that finger». UHHHH WHAT? (I am not religious and definitely didn’t bring religion up before that– the comment was totally out of left field) The next 20 – 30 minutes of my life were spent listening to him lecture me on the importance of religion and point blank questions on why I do not attend church on a regular basis. I WAS SO UNCOMFORTABLE. I’m not against believing what you want to believe– but I AM against forcing it down someone else’s throat… especially when it’s taking place during a business transaction.
On top of that, I had to pay $ 35 to get my battery replaced in a watch that’s not even that nice! (it’s a Fossil watch that I’m pretty sure I paid like, less than $ 100 for in the first place) It’s definitely my fault for agreeing to the $ 35– I should have heard that and walked out. Lesson learned. But I would recommend staying away from this place if you aren’t in the market for a lecture on your religion and how you need to pray to get a man to marry you. UGH.
Although, on the bright side, the watch is working just fine!

Worst customer service of my life. I was shopping for an engagement ring and he basically told me that if I was not ready to buy that day, then I should not be there. He said he needed to know my price range and if I was ready to buy before he would let me try on any rings. He also refused to size my finger without charging me ~$ 20. He then told me he was too busy to spend anymore time with me.
I went to Macys and had my finger sized for free. I tried on rings in many stores without feeling pressured and belittled. And surprise, surprise. I purchase my ring elsewhere! Bad customer service = Not getting my business.

Never again! I bought a watch, an earring/​necklace set, another set of earrings, and a gold chain here. The chain turns out to be primarily for a woman (who knew?), was overly expensive, and immediately started to literally fall apart. When I took it in for repair less than a year after I had bought it, he agreed to fix it without charge but was clear he would be charging me next time. This was a pretty good indication that he knew there WOULD be a next time, since the chain was clearly inferior merchandise, never mind that he charged me a quality price for it! Sure enough, right away it again started falling apart. Then he blames ME for the chain disintegrating before my eyes… says I shouldn’t have worn it all the time… just too delicate to be worn, ya’ see?! His solution: sell me another over-​priced gold chain. The chutzpah took my breath away! I walked out, went elsewhere, and will not be going back. I would NOT — repeat NOT — recommend this jeweler!

I don’t think anybody should visit this jewelers. very expensive. that’s all I have to say.

I was very surprised by the aggressive and unpleasant manner of the owner. I will definitely never revisit or recommend this jeweler. At least I can see by the other reviews that it wasn’t my imagination.

Rude owner. I won’t return.

I’m a retired Army officer with over fifty years of government service. During that time, I’ve lived, worked and shopped in five countries. This was the worst consumer experience of my life.
I asked him to put the crystal to my watch back on. He convinced me that I also needed to have it buffed, and that if that didn’t get out the scratches, to have a new crystal installed; to replace the battery and to buy a lizard band — for a estimated total of nearly $ 300.
The next day I telephoned and said that I’d changed my mind, that all I wanted done was to have the crystal put back on. He asked why, and I told him that I wanted to repair the watch at the least expense possible. He then said that the hands were stuck, but he could unstick them. (The hands were not stuck when I gave him the watch — it was working fine, it just needed the crystal to be put back on.) His estimate for putting the crystal back on (with special glue) and unsticking the hands was $ 65. I agreed.
Several days later he called and told me that my watch was ready for pick up. When I arrived, I paid him and left without inspecting the watch. That night I noticed that the hands were not aligned properly — when the minute hand was on the 12, the hour hand was well off the hour number, very askew and very noticeably so. There also appeared to be a chip on the minute hand. There also appeared to be a chip on the crystal itself.
I went to his office later and showed him the watch. I pointed out that «When the minute hand is on the 12, the hour hand is not on an hour number — it’s askew. And there seems to be a chip on one of the hands.» He shouted, «I don’t like that tone, I won’t be talked to that way in my shop, get out of my store!» I left.
But I decided to return, and try to show him the problem with the watch again. He then shouted, ‘What do you want!” «Leave it and I’ve give you a ticket!» I said, «No, I don’t want to do business with you anymore, I want to…». He then shouted, «You’re a cheap man! You’re a cheap man — you called me three times about a $ 65 watch.»
That night the crystal fell off again. He not only failed to put the crystal back on properly, but he damaged the watch — now the hands were indeed stuck and the minute — hour hands were not properly aligned.
Having learned my due diligence lesson, I consulted Angie’s List and Unilocal,then took the watch to Charly’s Watch & Clock Shop in Fairfax. They were very professional. They cleaned the watch, unstuck the hands, aligned the hour and minute hands, and put the crystal back on – for $ 25.
I’ve reported Daniel Roberts Fine Jewelers to the Better Business Bureau.

I am shocked after reading some of the reviews on here. Me an my family have been going to Mr. Roberts for many years and he is one of our first stops when we go shopping for jewelry or watches. He has always been very pleasant and cordial and I have found him to be very honest in his dealings. I would highly recommend going there if you are in need of jewelry or repairs.

Expensive and owner will charge, it seems, high prices for every little thing. For example, he charged $ 7 for a watch band pin and $ 10 to put it in a $ 20 watch. I only did it because I expect that he will replace it if the pin jumps out again. We shall see. Overall, nice place, just be ready to bargain.

This was the single WORST CUSTOMER SERVICE experience that I have EVER had in my 28 years of life! I needed my heart rate monitor’s watch battery replaced, and thought a «fine jewelry store» would be able to help me. Upon entering this shady establishment, a man greeted me with a nasty glance up and down at my t-​shirt and jeans, before rudely barking at me «We close in five minutes.» He then told me that he was the owner and designer of everything in the store, and that it would be $ 20 to replace my battery. I agreed to the terribly overpriced service because I just wanted my watch fixed. He took my watch (and the NEW BATTERY I BROUGHT IN) to the back. It took TWENTY MINUTES for him to come back and tell me that he couldn’t get the band back together, that «this watch is horrible craftsmanship» and that «it doesn’t deserve his time.» He said that he wanted me to pay full price for the service, even when I supplied the battery and he couldn’t get it back to normal. I told him I’d pay half, for half service. He refused to give me my watch to take somewhere else, told me again that «he designs fine jewelry and this is below him.» After TEN MORE MINUTES, he finally was able to put it back together. He said that «unless it’s worth more than $ 150, this was a waste of his time.» He demanded cash, and never even said «thank you» or «goodbye.» THE BEST PART: When I got into my car, and looked at the watch more closely, the «battery low» signal was flashing. I think he used an old battery to spite me, and kept my new one for himself. WORST HUMAN BEING EVER!

Daniel Roberts jewelry provides horrible service.
I had the misfortune of meeting Dan while trying to have my watch repaired.
He grossly overcharged me for repair, and made me wait 2 – 3 weeks longer then promised. He was rude, insulting, and abusive! this from a business owner! I couldnt get my money back, NOR did I feel that he would return my watch!
His excuse for the delays are that the person doing the labor is busy.
In retrospect, I should have checked around more. I found a better jeweler to repair my watch, who did a great job repairing my watch, promised the watch would be repaired ON TIME, and I never felt like I was intruding or needy for inquiring about the repair status of my watch.
Free Enterprise guarantees businesses the ability to fleece their customers. luckily, Reviews and the Internet allow us the options to avoid them.
Consider yourself warned.