Comfort Inn University Center

NO Reliable Wifi — the wifi doesn’t work AT ALL during crowded hours & the managers response was «that’s not her problem» — oh really? Well guess what at least we can let other travelers know IT IS your problem. But at least the hotel is dated & dirty

My trip here was not good they have really bad bed bugs and staff is horrible and so is the sales department and the GM dresses like a slut. Smh never again

The hotel is a bit dated but it is clean and the staff is friendly and accommodating. The complimentary breakfast has all the typical breakfast foods, the staff ensure that the food is warm and kept refilled. The hotel for the price it’s a great value.

We booked this two days before we were set to travel to Fairfax. We were suppose to stay with family, but «things» happened so we ended up saying here. I didn’t want to spend a whole lot for a room for two days and this was perfect. It seems we got an updated room as it seemed like it had been repainted and fixed up. I had no problems with anything. It was clean and the staff were fine. If I had to visit again I would stay here.

We booked this hotel through Groupon, and if we hadn’t already paid for it I would have moved to another hotel. I would never have paid full price for the room we had (jacuzzi king room; we got our groupon for 53% off).
My observations and reasons for only providing 1 star:
Poor customer service. Every single person we spoke to behind the desk was rude, inconsiderate, or just plain unfriendly. Not welcoming at all.
Unreliable shuttle system. We put in a reservation the night before (even watched the guy write it down on the schedule) and when we got to the lobby for the shuttle trip to the Metro to DC, we had to wait an extra 20 minutes because they lost our reservation and threw their coworker under the bus saying «maybe he wrote it down wrong». No apology or anything; they made it seem like it was a big inconvenience to them that we wanted to fulfill the reservation we had already made. We were instructed that for our return trip we should just call when we were 4 or 5 stops from the Metro station and let them know we would like to be picked up. When we called we were told that they wouldn’t be able to pick us up for nearly an hour after the time we needed. Now, I understand «first come, first served», but if you are not going to let us book an evening shuttle reservation, please at least be friendly about the fact that your shuttle (1 of 2 btw) isn’t available when someone follows the instructions that you give them. We were forced to pay for a $ 20 cab because the shuttle was not able to come get us in a timely manner.
The bathrooms are old and in disrepair. The «spaceship shower» left much to be desired. Water pressure was bad, took a long time for the hot water to kick in. Toilet is in a closet with paper-​thin walls, so you can hear everything. If someone were of hefty size or over 6 feet tall, I can imagine it would be nearly impossible for them to use the shower or toilet. The grout on the bathroom step to the jacuzzi was almost completely gone on one corner, which just illustrates the type of work that needs to be done here. Everything looks okay at first, but then you look closer and say to yourself «Hey, wait a minute…». The walls looked like they could have used a good washing. The counter top was very short.
Breakfast was not enjoyable. We ate it because we needed to eat something. There is no fresh fruit on the weekends. There is only one waffle maker, which may have been enjoyable if I had wanted to spend my morning waiting to use it. The breakfast rooms were dumpy and the staff was unfriendly. I questioned the sanitation of the utensils and food presentation equipment.
Although our room was clean enough, the cons definitely outweigh the pros. I would not recommend this hotel to anyone.

This place is interesting if not random. When you book a room you should ask for a kitchenette or a JACUZZI room. I don’t think you can get both. The pictures say it all. The jets were weak but the novelty was not lost on me.
I was here for a business trip and the staff were all very kind and helpful when we had an issue. Rooms were clean and everything seemed well maintained although vintage (which made it charming, to me) Typical free continental breakfast you’d expect at most hotels.
We never ate at the Chinese restaurant next door but could smell the food whenever we were in the basement/​conference area. There’s also an Enterprise, Salon, Arcade (w/​a Neo Geo) and Gift shop attached as well.
Hilarious if you’re on a road trip and need dose of the late 80’s /​early 90’s.

Great and friendly staff that is close to my daughters college. For the price the hotel is fantastic. The room that we were in was huge with a fridge and table. Bathroom was tiny though. Our overall experience is definitely a plus.

One of the worst experience I have ever had at a hotel. Stayed there about a couple weeks ago and Nothing in my room was working and there were a few drunk people that were very noisy. Maggie the front desk lady said she was trying her best to keep everything in control but it was apparent she is an idiot and had no clue of what she was going. Never again will I stay again.

Solid Choice with room for improvement. Staff was friendly and helpful. Areas for improvement include rooms are dated especially the bathroom and HVAC system nearly impossible to get the temperature at comfortable level and system is noisy.
Pillows for the bed are very small for my taste.

Boy oh boy one of the greatest hotels I’ve been in I took my gf here for a one year anniversary and we had a blast try your hardest to reserve a hot tub room also check out the restaurants downstairs theyre decent if you dont feel like going far and the staff was helpful from what I remember, the continental breakfast I give that a 7 out of 10 still delicious though lacking, the gift shop and arcade were slightly dissapointing but worth a look overall I enjoyed my stay here it was quiet the bed was warm and fluffy but seriously the jacuzzi room was the selling point I recommend going here hell I may return here in the future

The staff here was nice and helpful– and that’s where the positive review ends. We bought a Groupon for this hotel. We get there and the room seems decent and clean. I go to use the bathroom, and to my surprise, there’s pee in the toilet– lovely. The next day, we noticed a musty, urine-​like smell that lasted the entire 3 days that we were there. Overall, the hotel is a bit dated, the elevator is sketch, the complimentary breakfast is a joke, and housekeeping can be rude (no wonder they left us a nice little gift in our toilet). At least the AC worked… and there was free HBO… and there’s a pool. That’s all I got. This hotel has the potential to be decent; they just need to do some major renovations and hire friendlier housekeeping.

I have nothing but good things to say about the Staff. Accommodating, Courteous, and always Smiling.
They came through in a pinch twice for me. Around 11pm Saturday (June 30) I needed to find a place to stay after the storm. I was going to stay a night or 2 which then looked like it was going to turn into a week. Not a problem I didn’t even have to change rooms. I did check out a couple days sooner than I expected and it was after their check-​out time. No problem, no extra fees.
I then had to call them again to get a room on short notice again no problem. They are pet friendly. The place is simple and clean.
Thank you to all at the Comfort Inn University Center :)

Here are the positive attributes that I can give this place:
1. Centrally located for business in the Fairfax area.
2. Easily accessible to I-​66, R29, R50
3. Hotel room is always ready as promised, check-​in and out processes are easy and smooth.
However, here are the reasons I would NEVER stay here if I did not have to:
1. Funky old broken kitchen appliances are in almost every room I have ever been placed in. They take up valuable space and are inoperable, why not remove these funky old junkers?
2. Building just old and run down. Most furniture needs to be replaced. (Desks with broken legs, tv remotes that no longer work, A/​C/​Heater units that barely circulate any air.)
3. Lack of cleanliness. Old fashioned comforters used with blankets sandwiched in between them and sheets, however other guests hairs are frequently found lingering around. (Ewww, just eww.)
4. Noisy. Doors do not meet the floor and thereby allow quite a bit of sound to enter your guest room. People traipsing up and down the halls can keep you up all night long.
5. No vending machines for snacks. Seriously? If it is 3am and I need a cracker — I want a machine to get some snack on!
So, if you get to book your own room — select another option. However, if your job puts you up here, make sure you head to the 7 – 11 out front and get something to cure that late night trip to that nonexistent vending machine.