Capital Eye Consultants PC

They should have a no star fro this practice. After reading the reviews of others, my suspicions have been confirmed. My husband was referred to this practice by the practice that performed his lasiks surgery. After contacting them about our experience, they have decided to no longer refer patients to this practice.
His initial appointment was scheduled for 2:00pm and we were not seen until 3:30. Apparently this is common because no one apologized for the delay. The testing was performed by a technician who was appeared to know her job; however, she was very short with us both when there were questions. As Rosalva P. stated Dr. Mattern was the best. He explained that my husband had cataracts in both eyes and odd shaped corneas. He recommended that we move forward with having the cataracts removed. We moved to the next phase of scheduling and filled out all of the proper paperwork.
Since my husband had previous lasiks surgery, we were advised that if we wanted his sight completely restored, we would have to have the lasiks medical records. Otherwise, his sight would improve but not completely. With this in mind we signed a release for the Lasiks providers and scheduled both surgeries. The first surgery was scheduled for 8 days out. The next day we received a voicemail asking for the lasiks medical records and they emailed my husband stating that if he didn’t have the records to them the following day by noon they would cancel his surgery. This was strange because during the scheduling we signed the release for them to obtain the necessary records.
My husband works in a secure environment and did not receive the email. He followed up on the voicemail and called to make certain to tell the Rachel (who scheduled the appointments) that he wanted to move forward with his surgery. He tried Rachel for two days straight and there was no response. It was almost as if they were ignoring his calls. With the thought that we were moving forward on day 8 we headed to the surgery center over an hour away from our home only to find out that the surgery had been canceled and no explanation was provided.
When we returned home and spoke with Lilian, the office manager. She stated that she sent an email over a week ago and that was sufficient notification. We explained that we had tried to reach Rachel and no one would return our calls. Lilian stated that she owed us nothing, she was very rude and explained she didn’t have a boss to answer to. Basically, she advised us that she had the upper hand. When we expressed our frustration, she hung up on us. We attempted to reach Dr. Baldinger to no avail. I guest common courtesy doesn’t fit into his schedule.
Meanwhile we called our Lasiks provider and they referred us to Dr. Roberts. Dr. Robert’s staff scheduled an appointment for my husband immediately. They were patient and explained everything in great detail. During the evaluation, Dr. Roberts himself oversaw the testing. After the evaluation he advised my husband that his problem was bigger than cataracts. In addition, there was corneal damage. My husband is now set up for several surgeries to repair his corneas. After he has recovered from these surgeries he can have the cataracts removed.
We are both happy that this happened; however, the experience with Capital Eye left us frustrated. The staff was rude and insensitive. Not to mention, that two weeks later someone called to confirm the second cataract surgery after the first was cancelled. They are unorganized do not genuinely care about their patients.
My advice would be to stay away from this large impersonal practice. They appear only to care about the money and not the patients.

Run don’t walk AWAY from capital eye consultants. Tried three times to make an emergency appointment and was turned away… reason they don’t take referrals. WTF. Receptionist was rude and said why I did not just go to own eye doctor. Was turned away because I had Hispanic name? Poor customer service is reflective of the medical care here. Avoid and go anywhere else but here…

I honestly don’t know how to feel about this practice… We came here years ago with my mom, who had a dramatic increase in eye pressure and needed an opthalmologist’s care ASAP. Our optometrist at the time, sent us here. We had initial positive experiences during the first appointment with Dr. Mattern, who to this day, I still see as the kindest doctor at this practice. However that is where the good part of this review ends.
As it turns out, my mom needed a laser procedure that only Dr. Baldinger knew how to perform at the time. When we stepped into the room for the procedure, he did not greet us, or even bother to ask how my mom was feeling. He gave her strict instructions and became frustrated when she flinched a few times due to his lack of explanation about what was happening. When the procedure was over, he stood up, and left. Not a single word. We came to find out later that the laser had not penetrated deep enough to correct her problem. Step in, Dr. Wong. At the time he was extremely kind and patient, although he was not as experienced with the laser procedure he stepped up and my mom left happy, with her condition under control.
Fast forward to July of 2015. Five years after the first procedure my mom had another occurence of the same problem in her other eye. When I called the office, frantic that her eye was drooping and she was in excrutiating pain, the receptionist refused to issue an emergency prescription that she had years earlier, however they begrudgingly fit us into the afternoon schedule. Again, we saw Dr. Mattern, and my mom requested Dr. Wong because of the positive impression he had left on us during her last visit. I’m not sure what has happened to this practice in the five years that passed by before this second incident. Since then, the receptionists are not welcoming, they seem annoyed by scheduling conflicts, and are very curt.
Dr. Wong, has also changed. He performed the laser procedure again on the other eye, and during follow ups was very distant and sometimes downright rude. The last visit we had was about two weeks ago, the problem returned even after the procedure and we scheduled an appointment at their earliest convinience. By the time we made it to that appointment the symptoms my mom had been experiencing on/​off had reduced. Dr. Wong saw us for all of 3 minutes, told her he couldn’t do anything if she had no symptoms, and shut her file. He discontinued her prescription drops, and when she asked, in her broken English, if she really did not need them, he snidely remarked that her «English was good all of a sudden». I attempted to address a glaucoma concern from her optometrist and before I could finish, he interrupted me and said «she won’t be seeing me anymore, follow up in 3 months with Dr. Mattern or Dr. Powers»
We have decided that we will not be returning here, and will find an opthalmologist closer to home. We have come to the conclusion that this practice has changed considerably since we were there last. If you really need a quality opthalmologist, ask for Dr. Mattern. If not, find another practice. Patients deserve to be treated with respect and need to be heard when expressing concerns with a specialist, however most of the doctors here do not have the time or patience to do either of those things.

Yeah, I’m so far not too impressed with this place. But mostly my issue is with the receptionists. Twice so far, they have told me they couldn’t schedule me for varying reasons (server was down one time, need to check with the doctor the second time) and that they would follow up with me in a few hours, and they never did. Wow — are they so busy and making so much money that they can’t bother calling a client?
Also, when I showed up for my first appointment, the receptionist/​nurse tells me that the doctor I need to see doesn’t come on that day. I was pretty pissed. This place is far from my work and I pretty much wasted an entire afternoon for this appointment. What’s worse is that I specifically told the receptionist exactly what I needed when I booked my appointment, and should have booked me on the day the ONLY DOCTOR that does what I needed is actually there.
Kate M seems like she had the same experience — receptionist has booked the wrong appointment — so if you need to not waste an afternoon, you might want to double check/​triple check and possible talk to other people on the line.
Oh and get this on my last appointment, which was supposed to be at 830, the doctor is 1 hour late. I specifically scheduled the 830 appt because it was the first of the day, and I wanted to get to work as early as possible. As it turned out, a friend of mine saw the same doctor that morning. They booked both of us the same appointment! 830! Wtf. And when I went to check on my appointment at around 9am, I was told there was 1 person ahead of me, which wasn’t my friend. How did I know this? Well sleuthing after my appointment when I talked to my friend about who he saw (there’s only one female eye doctor there). And also, while I was waiting to meet my eye doctor, I could hear muffled talking in the office next door. And when that appt finished, I saw the patient walk out, followed by my doctor.
Um no. Waiting over an hour for what is supposed to be the first appointment of the day is absolutely unacceptable.
How the heck does that happen? I made it to my appointment in time, my appt is supposed to be the first of the day, and somehow there are two people ahead of me!!! Yeah no. Their system is a mess. Are they like the DMV? They schedule multiple people in 1 time slot? RIDICULOUS.
As for the doctors themselves — I don’t have any complaints so far. They seem to know what they’re doing. But we’ll see.
**** UPDATE ****
I talked to a receptionist about double-​booked appointments and my last experience. Apparently, it’s their STANDARD PRACTICE to double-​book doctors (maybe it’s only specific doctors but I’m not sure). It doesn’t explain how my last appointment was TRIPLE BOOKED, but in any case … patient beware! I’m only coming back here, because I’ve started on this path and I happen to like my doctor. I would also be interested in how they bill insurance (if I were an auditor investigating fraud)

If I could rate this practice ZERO stars, I would. I am a physician in California and my mom has been unfortunate enough to be a patient of Dr. Wong’s and a victim (Ok, maybe a little dramatic) of his indefensibly RUDE office staff. She’s a little outside the demographic who uses Unilocal,so I am writing this review on her behalf. What’s wrong with this practice? «Let me count the ways»:
1. Terribly rude front desk and office staff. They rolled their eyes when asked to make a follow-​up (mom needed follow up for both retinal surgery and a lens replacement– the receptionist didn’t understand that, or didn’t care what my mom meant by «which appointment»), snapped when asked for a prescription and wrote «REFILL» and the names of the medications on the BACK of a BUSINESS CARD and told her to take it to a pharmacy– wtf (the Dr gave out samples only at the post-​op follow up, so REFILLS aren’t possible, but the office staff’s response to that was «that’s ridiculous, doctors don’t give out samples at the follow up») and made the wrong appointment for mom so she ended up waiting TWO hours, with no apology, of course.
2. At the follow-​up (made with the wrong Dr, since Dr Wong was still at Disney World), she was told by the jerk seeing her (one of Wong’s partners) that she «never should have made this appointment» since he wasn’t the one who did the surgery. Thanks, A-​hole, maybe you should learn about how your office runs and how dysfunctional the front desk is.
3. In the group follow up with Dr. Wong (during which time he spent approx 20 minutes, for 10 patients) he used inappropriate language (hello F bomb) and actually told people not to interrupt him because he didn’t have time for questions (he was in flip flops and his Mickey T, on his way to the airport).
I could go on and on… but do I really need to? In short, if your insurance gives you the option, go elsewhere.

Dr. Wong is the best. He’s operated on me twice, done many ophthalmic injections, treating me for diabetic retinopathy and macular edema… and he just knows what he’s doing!